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The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Community Jobs Round-Up 4/28/17

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Best practices for getting a community management jobEvery week we share a list of new community management and social media jobs – usually everything from community coordinators all the way up to director level positions (depends on what we can find each week).

I also wanted to share some of my favorite community reads from this week:

If you submitting for a Lithy, a TheCR Connect Award or any other type of recognition program Jillian Bejtlich shares some great advice.

Do you think community management is on the right track? Marjorie Anderson does and shares her perspective.

Looking for some new community folks to follow on twitter?

Know of a great community opening that we’ve missed? Let us know and we’ll add it to the list!

Best practices for getting a community management job

  1. How Do I Find a Community Manager Job? – Community management is a profession of relationships – use your network to discover your next role. Most community jobs are not currently found through traditional job listings.
  2. 50 Skills of Community Management – The Community Skills Framework represents the five skill families and top 50 skills that are required to build a successful community program.
  • How To Win That Community Manager Job – As organizations begin to increasingly recognize and reward the value of good community management the market for jobs has begun to heat up. While at any given moment there are literally dozens of interesting community jobs open around the country (and truly, the world) the competition for these roles is getting stiffer. How can you set yourself apart?

Community Jobs Round-up – 04/14/17

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Every week we share a list of new community management and social media jobs – usually everything from community coordinators all the way up to director level positions (depends on what we can find each week).

This week as a special bonus posting we’re featuring an open role with TheCR team – a part-time Sales and Marketing Coordinator. Working with TheCR is great (I might be biased…) as we are flexible, fun and hard-working. If you happen to love community management that is certainly a bonus! Check out the open role here.

Know of a great community opening that we’ve missed? Let us know and we’ll add it to the list!

Best practices for getting a community management job

  1. How Do I Find a Community Manager Job? – Community management is a profession of relationships – use your network to discover your next role. Most community jobs are not currently found through traditional job listings.
  2. 50 Skills of Community Management – The Community Skills Framework represents the five skill families and top 50 skills that are required to build a successful community program.
  • How To Win That Community Manager Job – As organizations begin to increasingly recognize and reward the value of good community management the market for jobs has begun to heat up. While at any given moment there are literally dozens of interesting community jobs open around the country (and truly, the world) the competition for these roles is getting stiffer. How can you set yourself apart?

Community Jobs Round-up – 04/07/17

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job board

 

Every week we share a list of new community management jobs – usually everything from community coordinators all the way up to director level positions (depends on what we can find each week).

This week as a special bonus posting we’re featuring an open role with TheCR team – a part-time Sales and Marketing Coordinator. Working with TheCR is great (I might be biased…) as we are flexible, fun and hard-working. If you happen to love community management that is certainly a bonus! Check out the open role here.

Know of a great community opening that we’ve missed? Let us know and we’ll add it to the list!

  1. Online Community Manager – Dell – Bedford, MA

  2. Online Community Manager – SoCal ISAO – Los Angeles, CA

  3. Social Media Manager – Affinity Resources – Miami, FL 

  4. Community Manager Freelance – Orci – Santa Monica, CA 

  5. Digital Content & Engagement Manager – The Kavli Foundation – Los Angeles, CA

  6. Community Manager, LGBT Brand – Rescue Agency – Los Angeles, CA

  7. Player Engagement Manager – KIXEYE – San Francisco, CA

  8. Director of Business & Community Development – Dept of Commerce  – Shawnee

    County, KS

  9. Market Research Communications Manager – MY-TAKE – Waltham, MA

  10. Community Manager-Dickinson – MetroPlains LLC – Dickinson, ND

  11. Digital Marketing Manager at Summit Automotive Partners – Summit Automotive Partners – Denver, CO

  12. Community Partner Growth Manager, Google Cloud – Google – Mountain View, CA

  13. Community Engagement Manager – Skedaddle – New York, NY

  14. Graphic Designer & Community Manager – Printed Village, Marcus Lemonis Fashion Group – New York, NY

  15. Sr. Customer Success Manager – Praetorian Digital – Plano, TX

  16. Manager, Corporate Communications – YP –  Tucker, GA

  17. Part-Time TAP Community & Partner Program Manager – Inviso at Microsoft – Bellevue, WA

  18. Social Media Community Manager – Sounds True – Louisville, CO

  19. Community Manager – Barkley –  Kansas City, MO

Best practices for getting a community management job

  1. How Do I Find a Community Manager Job? – Community management is a profession of relationships – use your network to discover your next role. Most community jobs are not currently found through traditional job listings.
  2. 50 Skills of Community Management – The Community Skills Framework represents the five skill families and top 50 skills that are required to build a successful community program.
  • How To Win That Community Manager Job – As organizations begin to increasingly recognize and reward the value of good community management the market for jobs has begun to heat up. While at any given moment there are literally dozens of interesting community jobs open around the country (and truly, the world) the competition for these roles is getting stiffer. How can you set yourself apart?

Friday Community Jobs Round-Up – 02/24/17

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job boardEach Friday we compile a comprehensive list of the latest jobs across community management. Be sure to check back in each week to see the latest listings.

Know of a great community opening that we’ve missed? Let us know and we’ll add it to the list!

 

  1. Employee Communications Content and Social Community Manager – Amex – NY
  2. Community Manager – Blackbaud – Charleston, SC; Austin, Texas
  3. Social Media Community Manager – Our Better World – Singapore
  4. Community Manager – Lucid Software – South Jordan, UT
  7. Digital Marketing Manager  – CoreDial, LLC – Blue Bell, PA
  8. Online Community Manager – InCrowd, Inc. – Boston, MA
  9. Social Media Community Manager – Idea Booth – Chicago, IL
  10. Social Media Community Manager – Mitchell Gold + Bob Williams – Taylorsville, NC
  11. Social Media Community Manager – CITIZENS BANK – 1,220 reviews – Dedham, MA
  12. Social Media Community Manager – JeffreyM Consulting – Chicago, IL
  13. Community Manager, Making Strides Against Breast Cancer – Fo…AMERICAN CANCER SOCIETY –  Fort Lauderdale, FL
  14. Social and Content Marketing Manager, Salesforce Commerce Cl…–  Burlington, MA
  15. Community Relations Manager – Absolute Care Management Corporation – Paragould, AR
  16. Community Manager – Sense – Cambridge, MA
  17. Community Relations Manager – RainTree Senior Living – Syracuse, UT
  18. Community Manager, Clark Howard – Cox Media Group – Atlanta, GA
  19. Global Stakeholder Engagement Director Global Community – Nike – United States
  20. Director, Community Management – Health Union – Philadelphia, PA

 

Best practices for getting a community management job

  • How Do I Find a Community Manager Job? – Community management is a profession of relationships – use your network to discover your next role. Most community jobs are not currently found through traditional job listings.
  • 50 Skills of Community Management – The Community Skills Framework represents the five skill families and top 50 skills that are required to build a successful community program.
  • How To Win That Community Manager Job – As organizations begin to increasingly recognize and reward the value of good community management the market for jobs has begun to heat up. While at any given moment there are literally dozens of interesting community jobs open around the country (and truly, the world) the competition for these roles is getting stiffer. How can you set yourself apart?

Join TheCR Team: Community Management Fellow Wanted

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Are you interested in the emerging field of community management?

Maybe you studied psychology, politics, sociology, journalism or communications and are wondering how social media and social networking technologies are changing how organizations communicate and collaborate. Maybe you’ve had a role in social media management but are looking to make a pivot into are area of deeper engagement and value. Maybe you started your career in a different field and have discovered that your true passion lies in connecting and supporting people so they can be their best, most productive selves.

About Us

TheCR Team celebrating a great 2013 at our end of the year meeting.

TheCR Team celebrating a great 2013 at our end of the year meeting.

The Community Roundtable (TheCR) was founded in 2009 to help organizations navigate and take advantage of this new networked world we live in. We publish ground breaking research and work with over 150 organizations who are transforming the way they work and interact with their customers, including CA, Steelcase, Merck, AAAS, EY, H&R Block, PMI and more. We are a small but mighty group of professionals that love to work hard – but also understand that to be our best selves, we need to balance work and rich personal lives.

As a community management fellow at TheCR, you will spend time learning both community management and building relationships with our clients, giving you a deep understanding of both the community manager role and the context in which community professionals work.

Are you ready to join TheCR team and become a skilled community manager? We are thrilled to announce that we are hiring a Community Management Fellow for 2017.

Why a Fellow?

Fellowship positions at TheCR are an opportunity to learn and work simultaneously – they are a training role with a stipend. The Community Roundtable has hired a number of fellows over the years because it is a unique opportunity for both an individual, TheCR and TheCR’s ecosystem to benefit.  Our fellowships are intended to last 12 months and give individuals a strong background and network with which to find a permanent community manager position at its conclusion.

What you will learn:

  • Engagement Tactics: The role is steeped in the day-to-day activities of facilitating our online community – TheCR Network. This includes a lot of admin, content curation & creation, and member outreach.
  • Community Operations: You’ll learn how keep our online community running smoothly and engaged, through management and reporting activities. Our systems and approaches are fluid, giving you the opportunity to help us iterate and improve.
  • Community Strategy & Theory: Not only do we run an online community of community professionals, but we also publish community management research and training. You will have access to our training and research and our team will act as mentors to help unpack what it means for the industry, for organizations, and for individual community practitioners like yourself.
  • How to work collaboratively: At TheCR, we try to work the way we coach our clients to work – iteratively, collaboratively, respectfully and with constant feedback. We don’t micro-manage and we expect everyone to be an adult, giving and taking feedback from everyone on the team so that we can each be as good as the entire team. This work style is a big part of our culture and benefits those who work best when they are constantly learning.

 We are a lean, fast-paced, transparent and collaborative team that has a bias for action and as little overhead as possible.

What that means for you:

Hillary Boucher, TheCR Network

Fun fact: our current Director of Networks, Hillary Boucher, started as a Fellow.

  • We expect you to be self-sufficient. While you will work alongside our network team and be given specific challenges, we expect all team members to be responsible and accountable for their own progress and proactive about seeking solutions. We don’t micro-manage.
  • You will work virtually. We meet in person as a team quarterly, but otherwise all of our communication is done online using collaboration tools, video conferencing and the phone. If you are not comfortable learning new technologies this is not the role for you.
  • You need to be available during the traditional work week. There is some flexibility, but in general the team stays in touch M-F during business hours.
  • You’ll need your own computer that is in good working order and is up-to-date, as well as a strong, reliable internet connection.
  • You will get out of of this fellowship what you put into it. We are looking for a team member who not only is interested in the role as we’ve described it, but someone who brings their own passion, skills and curiosity to the team.
  • There is a lot of opportunity if you choose to seize it. As a small team, we all pinch hit for each other and there are always opportunities to get involved in the work of the organization, if you are interested.

You might be our next community management fellow if you:

  • Have excellent written communications skills.
  • Have experience using social networking and social media tools and are active online.
  • Have experience with content creation. Bonus points if you have any of the following skills or interests: data analysis, video or audio editing, graphic design or multi-media content creation.
  • Understand the basics of the social sciences.
  • Are organized, self-sufficient and have good project management skills.
  • Care about your work and the people with whom you work.
  • Bring your best effort to every project and can leave your ego at the door.
  • Enjoy the flexibility – and responsibility – of working virtually.
  • Want to learn more about community management – you will work closely with our Community Manager and must love the internet, people and building community.

Do you have what it takes? Are you excited by what we could do together? Please tell us more about you! While not a requirement for the right candidate, preference will be given to people within commuting distance from Boston or Ithaca, NY.

 

We are no longer accepting applications for our 2017 fellow. Thank you to everyone who took the time to apply. 

You can sign up here to be notified of new roles at TheCR. 

J.J. Lovett, CA Technologies

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Lovett_TradingCard_Front

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring J.J. Lovett, Director, Communities at CA Technologies.

Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat with community managers from a variety of industries about a variety of community topics, including:

  1. What’s your best advice for someone just starting out in Community Management?
  2. What are your best practices for increasing community engagement?
  3. How can you survive the zombie apocalypse? (Ok – they might not ALL be community questions…)

Episode #46 features J.J. Lovett, Director, Communities at CA Technologies.  Join us as J.J. quotes “Glengarry Glen Ross” and we chat about his 10-year community journey at CA Technologies, best practices for building a dynamic community team, and his upcoming summer roadtrip!

Check out episode #46 featuring J.J. Lovett here:

Podcast: Play in new window | Download

Subscribe: Spotify | RSS

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Did you know you can subscribe to “Conversations with Community Managers” iTunes? You can!

Throwback Thursday – Getting a Community Management Job

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By Shannon Abram, The Community RoundtableCommunity Skills Framework TheCR

Job hunting can always be stressful. Add to that the stress of finding a job in an emerging field like community management and your stress can double. No fear! We’ve compiled best practices for finding and getting a community job. We’re also highlighting the Community Skills Framework. The Community Skills Framework showcases the 50 skills essential to community management. You can use the Framework to access your strengths and identify places for growth!

This week’s #throwbackthursday focuses on the best practices for getting a community management job.

  • How Do I Find a Community Manager Job? – Community management is a profession of relationships – use your network to discover your next role. Most community jobs are not currently found through traditional job listings.
  • 50 Skills of Community Management – The Community Skills Framework represents the five skill families and top 50 skills that are required to build a successful community program.
  • How To Win That Community Manager Job – As organizations begin to increasingly recognize and reward the value of good community management the market for jobs has begun to heat up. While at any given moment there are literally dozens of interesting community jobs open around the country (and truly, the world) the competition for these roles is getting stiffer. How can you set yourself apart?

  • For TheCR Network Eyes Only: Community Careers and Development Group – Are you a member of TheCR Network? Check out this group inside TheCR Network where members share job postings, hiring advice and best practices for landing the community jobs of your dreams!

Want even more #throwbackthursday action? Check out all our throwback posts!

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Throwback Thursday – All About Community Management Careers

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By Shannon Abram, The Community Roundtablecommunity management careers

It’s no secret we’re a little bit in love with community managers. But, really it goes deeper than that. We love the people that want to be community managers. We love the people that are community managers. And we love the people that have moved on to different, exciting roles after being a community manager. And boy, do community managers do interesting things with their careers!

This week we’re sharing a few posts specifically for those community folks out there thinking about their community careers. Whether you’re just getting started in the world of community, or you’re in place to be building out your very own community team this post has something for you.

This week’s #throwbackthursday focuses on the many stages of community management careers – from getting started to the executive view.

  • Free eBook: Defining Community Management Roles – This free ebook uses our research to target one of the pain points we most often hear from community professionals – the lack of clear role definitions in community management. This is a problem for human resources professionals and hiring managers. Standards for what defines a community manager role, versus a community strategist or director of community can be difficult to ascertain. As a result, providing proper compensation, support and professional development opportunities is difficult.

  • Community Career Profiles: All About Community Strategists – Engagement and people skills rank as the most Community Manager Profileimportant skill set for a successful community strategist. However, strategic and business skills were most important to nearly 20 percent of those in this role.

  • Community Career Profiles: All About Directors of Community – Directors of community bring a special skill-set – strong engagement skills, a knack for content development – to the table. But, they spend most of their time on strategic and business objectives.

  • Community Career Profiles: All About Community Managers – Not surprisingly, engagement and people skills are an essential part of being a community manager!  Internal community managers have more strategic responsibilities related to change management in their organizations. They’re advocates for the community and are more likely to be responsible for developing executive support and coaching executives and member training.

  • For TheCR Network Eyes Only: Community Careers and Development Group – Are you a member of TheCR Network? Check out this group inside TheCR Network where members share job postings, hiring advice and best practices for landing the community jobs of your dreams!

Want even more #throwbackthursday action? Check out all our throwback posts!

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Best Practices for Training a New Community Manager

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Best Practices for Training a new community manager

Intrigued by TheCR Network, but want to learn more about what membership entails before joining?

Watch Hillary Boucher share a special look inside TheCR Network.  In March Hillary shared a look at the research, programming and professional development available exclusively to Network members and highlighted best practices for a training a new community manager. It’s a must-see for any community professionals that are tasked with on-boarding, training and managing new community managers.

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Four key takeaways from The Community Careers and Compensation 2015 report

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CCC2015_Cover_ShadowTiltWhat are the most valuable skills for a community manager? What is the career path? And how much can one make? Those are among the key questions being answered in the Community Careers and Compensation 2015 report, which we released today at The Community Roundtable.

It’s the second year we have done the survey –called the Community Manager Salary Survey in 2014 – and more than just the name changed for this year. We expanded the skills in the Community Skills Framework, introduced questions about where community and community professionals sit in the organization, and looked more closely at the training needs of community professionals.

So what did we find?

Key finding #1: Strategy is everyone’s job.

Community strategy development was the most valued skill of the 50 we asked about in the CCC survey, for each of the three job roles we examined in detail – community manager, community strategist and Director of Community. It was also the highest-value skill among the full survey population.

What it means: Your team sees the value in being a part of the strategic plan. You should, too. Treating strategy as a thing handed down to your managers makes them less effective – and cripples your community management.

Key finding #2: Business, strategic and technical skills are rewarded.

We split up business and strategic skills in this year’s survey, and added – and it shed some new light. Community professionals who placed high value on business, strategic and technical skills made more money than their peers. Strong business and strategic skills were more likely to be found among community strategists and directors – but technical skills were scattered across roles, suggesting a technical specialty is a way to increase earning without taking on managerial responsibilities.

What it means: Three possible growth routes for community managers – up the ladder to Director, out to a wider audience as a Strategist, or deeper into a skillset in any number of specialized roles like community architect, community data specialist or UX expert.

Key finding #3: Community pros are “movers and shakers.”

Community professionals are taking advantage of new opportunities to improve their salary and role. While 60% had four or more years of community experience, nearly ¾ had worked in their current role for three years or less. And more than half of those we surveyed with over five years community experience were able to make more than $100,000 per year.

What it means: Successful community professionals get rewarded for their efforts – and networks play an important role in building bridges to new opportunities.

Key finding #4: Communities are everywhere. Communities can be found throughout organizations to serve a wide variety of goals. One sign of their growing credibility – more than 80% of Directors of Community report to vice presidents or C-suite executives. But communities’ flexibility can be a challenge – because they fit everywhere, they can be marginalized or misunderstood because they don’t fit neatly into a department or org chart.

What it means: Communication is critical – those outside the community ecosystem may have limited or incorrect information about what you do, and there’s no textbook definition of where communities fit.

Salaries are strong – and positive signs for teams.

Salaries for community professionals are again strong – ranging from an average of about $55,000 for community specialists to $70,000 for community managers, $100,000 for community strategists and $113,000 for Directors of Community. Years of experience and the number of direct reports correlated with higher salaries, and external communities tended to pay less.

And there was another striking thing about this year’s sample. Few of them worked alone. Only about 1-in-7 said they were truly “lone wolf” community managers – working as the only person in their organization on community. Community team size averages ranged from four full-timers for internal communities to five for external and seven for communities with both internal and external facets – and overall, 56 percent of those surveyed said there were two or more full-time people in their community team.

These numbers just scratch the surface of the report, which is being released in two forms – as a 20-page summary for the general public, and a full report that looks in depth at the roles and skills of community for TheCR Network members and those who contributed their data to the survey.

To get the summary report – click here!

To get the full report, you can complete the 10-minute survey now at https://the.cr/ccc2015survey. (If you took the survey this year check your inbox for the download link!)

We’ll also be digging into the data in blog posts over the coming weeks. Watch this space for that – and download the report for further exploration.