By Amy Turner, The Community Roundtable Organizations are changing. We’re on the move. We work remotely. We rely more and more on smaller mobile devices. And our communities aren’t keeping up. In the State of Community Management 2016 survey, we introduced two new questions for community … [Read more...]
Friday Roundup: Fall Community Workshops
By Amy Turner, The Community Roundtable The Community Roundtable is hitting the road this Fall - we hope to see you at one of these community workshops! Lithium and The Community Roundtable Road Show: October 4-6 We are excited to announce a series of Community ROI workshops we'll be … [Read more...]
Friday Roundup: Defining Community Guidelines
By Amy Turner, The Community Roundtable Communities tend to function best when there is some defined sense of appropriate behaviors. But there’s a catch. Policies and guidelines shouldn’t just explain what you shouldn’t do – they should highlight what you should. Once again this year, our … [Read more...]
Friday Roundup: Community ROI
By Amy Turner, The Community Roundtable Community ROI has been a popular topic here at TheCR since Rachel released her “ROI Model We Can All Love” in the State of Community Management 2016. If you need a refresher, it recognizes that a fundamental value of community in almost any use case is tied … [Read more...]
Friday Roundup: New Member Programs Matter
By Amy Turner, The Community Roundtable You walk into a new place – maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in groups, or rushing around and doing their thing. You stand there. Maybe after an uncomfortable amount of time someone … [Read more...]
Friday Roundup: Selling Community to the C-Suite
By Amy Turner, The Community Roundtable Need some help convincing executives why your organization needs to be more active in social media and community? TheCR Network spoke with Jaime Punishill (Head of Digital Marketing & Channel Management for TIAA) to discuss practical strategies for … [Read more...]
Six Tips for Selling Social Media and Community to the C-Suite
By Amy Turner, The Community Roundtable Need some help convincing executives why your organization needs to be more active in social media and community? TheCR Network spoke with Jaime Punishill and discussed practical strategies for selling these important social functions to the C-Suite. Set … [Read more...]
Friday Roundup: How The Best Community Managers Share Leadership
By Amy Turner, The Community Roundtable Let’s face it – a lack of “human capital” can play a huge role in slowing the growth of a community, and it’s only the most forward-thinking organizations that preemptively add capacity. That means it’s up to you to make the case for help, even as you do … [Read more...]
Friday Roundup: Helping Executives Understand Community
By Amy Turner, The Community Roundtable Our research shows that communities are becoming more strategic. C-level executives are often the ones approving budgets and receiving progress reports. This is fantastic progress of which all of us who work in the community space can be very … [Read more...]
Friday Roundup: How Do You Spend Your Time?
By Amy Turner, The Community Roundtable Explaining what you do as a Community Manager is never easy – and it turns out, it’s likely to change as your community matures. That’s right – not every community manager does the same thing, and all community manager roles evolve as their community does. … [Read more...]
