Shannon Abram, Author at The Community Roundtable

Recap: Community Manager Spotlight Webinar with Heather Ausmus

April 3, 2014 By Shannon Abram

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. In March, Jim chatted with Heather Ausmus as part of our ongoing Community Manager Spotlight webinar series. Heather has used the Community Maturity Model in her community work and shared how she has developed a plan … [Read more...]

Interview with a Community Veteran – Heather Strout

April 2, 2014 By Shannon Abram

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. To celebrate our 5th anniversary this month I sat down with a few of our long-time members to chat about their community experience over the last five years. Today I'm happy to share my conversation with Heather … [Read more...]

Infographic: 2014 SOCM Sneak Peek – April 1st

April 1, 2014 By Shannon Abram

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. After sharing our sneak peek podcast yesterday I knew that I had to give you an early look at the numbers. Rachel mentioned some key findings in the podcast - I'm not going to share those, but I am excited to share a … [Read more...]

Podcast: State of Community Management 2014 Sneak Peek

March 31, 2014 By Shannon Abram

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. April marks not only the 5th anniversary of The Community Roundtable, but also our 5th year publishing the annual State of Community Management research reports. Last week I caught up with Rachel Happe for a preview of … [Read more...]

Friday Roundup – Goodbye to Q1 2014

March 28, 2014 By Shannon Abram

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Hard to believe that the first quarter of 2014 is almost over. We've done some exciting stuff in this space so far this year - launched a new community manager profile series, started a new webinar series spotlighting … [Read more...]

Faces of Community Management – Jeff Ross

March 24, 2014 By Shannon Abram

By Shannon DiGregorio, Relationship Manager at The Community Roundtable. This month we're highlighting another community manager in our Faces of Community Management series. Jeff Ross is a Community Manager at Humana and has been a member at TheCR Network since 2012. He is an active voice and … [Read more...]

The Link Between Communities and Innovation

March 18, 2014 By Shannon Abram

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Innovation is always a hot-button topic in the technology world - but what about in community management? Besides the use of an innovative technology how can community managers and social business strategists help … [Read more...]

Friday Roundup – Will Winter Ever End? Edition

March 14, 2014 By Shannon Abram

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. (Illustration by Sarah Lazarovic) Despite … [Read more...]

Friday Roundup – Are You at SXSWi?

March 7, 2014 By Shannon Abram

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Did you board a NerdBird and head for Austin this week? Maybe you're reading this while refueling with huevos rancheros, or perhaps you're at a desk with a giant cup of coffee, manning the office back home. No … [Read more...]

Ask TheCR: What is the proper etiquette for asking someone to join your community?

March 6, 2014 By Shannon Abram

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. New feature time! Twitter brings together questions and answers in ways that were impossible before the advent of social media. We love to follow along with several weekly twitter chats - #ESNChat, #CMGRChat and … [Read more...]