By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. This month's Face of Community Management is TheCR Network member Rebecca Braglio. Rebecca is the Community Engagement Manager at Pet360 and has one of the most interesting paths to community management that I've ever … [Read more...]
Friday Roundup: Summer is (almost) here!
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Summer is just around the corner - today is the last day of school for many Boston-area school kids and the weather finally screams summer. Here's to ice cream, swimming pools and staying up too late. This was a fun … [Read more...]
CommBuild Recap: Insights from the SOCM 2014
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to guest host the weekly CommBuild twitter chat. If you aren't familiar with twitter chats you can check out our overview here, and learn more about CommBuild in particular here. Hosting … [Read more...]
Twitter Chats 101 – How to use twitter chats to connect with your community.
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. If you're on twitter (and who's not?) you may have seen, or even taken part of a twitter chat. We love this medium for connecting with your community - whether it's a community of like-minded professionals, … [Read more...]
Friday Roundup: Almost Summer Edition
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. June is flying by - we're only eight days away from the official start to Summer and I for one can't wait. Hillary and I have been plotting fun summer content for the Network and the blog. Tell me - does your community … [Read more...]
How to Build a Community-Based Support Model: A Webinar with Ian White
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - … [Read more...]
Defining Community Requirements that Scale, Part 1
By Jim Storer, Co-Founder and Pricipal of the Community Roundtable Community is subject to the old adage, “if you fail to plan, you plan to fail.” But simply planning isn’t enough. We often discuss that simply building a community is not enough - sadly, the average community is not the Field … [Read more...]
Does my community need a water cooler? How community managers leverage TheCR Network
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. (This is a new series sharing real examples of how different community managers leverage the power of TheCR Network. If you're interested in a specific case study please let us know.) One of the greatest … [Read more...]
Friday Roundup: Saying Thank You, 30,000 Times
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. UPDATE: The State of Community Management has now been viewed more than 75,000 times! Learn more about The Community Roundtable and what we do for hundreds of organizations and community managers by clicking … [Read more...]
Is Having a Community Strategy Important?
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. This year's State of Community Management research showed what we're suspected for along time: the foundation of a successful community is a well-defined strategy that integrates social tools and methods with business … [Read more...]
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