Bri Leever, Community Builder and Contributor to the 2023 State of Community Management Report shared her framework for planning effective content and programs - the Community Ecosystem Map. Call to Action At the top is where we put the three calls to action. I like to start with 1) get … [Read more...]
Four Ways to Improve Community Reporting
Ready to level up your community reporting program? Whether you're a solo practitioner or you lead a team of community professionals we have four ways you can immediately improve your community reporting program, opening the door to increased resourcing, support, and growth, 1. Make time for … [Read more...]
Growing Organizational Interest in Community Metrics
The Metrics & Measurement competency of The Community Maturity Model™ helps organizations understand the “why” of social approaches and the results they see when they do. Community teams are often responsible for collecting, analyzing, and reporting back to the organization, which evolves as the … [Read more...]
Best Practices for Community Posting Guidelines
One of the hardest aspects of community management is the negative energy that can be directed your way when a member is unhappy. It's common to grow weary and frustrated with the unwelcome behavior of many users, and it can feel like there is nothing you can do about it. Luckily, there are … [Read more...]
Behavior Modeling: Setting a Good Example in Your Community
What is behavior modeling and how does this affect sentiment in communities? First, let's explore behavior mirroring. Do you ever notice how some of us tend to take on the quirks and mannerisms of others – or mimic each others words? This behavior is known as mirroring in which we subconsciously … [Read more...]
The power of an award-winning dashboard
Each year, we celebrate excellence in community through our Community Leadership Awards. These awards are The Community Roundtable's way of recognizing the dedicated individuals and organizations who are doing innovative, mission-critical work in our industry. Nichol Goldstein, Senior Community … [Read more...]
4 Ways Engagement Benefits Communities
The most effective communities strike the balance of a well-crafted shared value. Communities help individual members feel seen and heard. That potent combination leads to members feeling empowered and more likely to engage; they ask more questions, problem-solve, and tackle leadership initiatives … [Read more...]
Your Community’s Impact: How To Measure It
By: Morgan Wood, Head of Community at Hivebrite. Note: This guest post is sponsored content from Hivebrite. Learn more here. Building trust and growing your community requires communicating your impact, but measuring impact isn't always straightforward. Your choice of success metrics … [Read more...]
Using metrics to understand community growth and business impact
Note: This guest post is sponsored content from Common Room. Learn more here. As community leaders dive into 2023, we want to offer them ideas for showcasing the impact their work has on the business. Aligning on the right metrics with stakeholders is a great place to begin. If you’re … [Read more...]
Benchmarks and actions for building better communities
Note: This guest post is sponsored content from Common Room. Learn more here. In November, we published our first 360: Community-Led Growth Report from Common Room. The report offers insights and actionable next steps based on 141 communities at various stages of longevity, maturity, and growth … [Read more...]
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