best practices Archives - The Community Roundtable

CMGT 101: The Power of Smart Communication

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

CMGT 101: The Power of Engaging Community Programming

CMGT 101: Community Value Statements

CMGT 101: Moderation in Online Communities

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 Community Leaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

CMGT 101: Building Narratives in Your Online Community

Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 Community Leaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

Happy CMAD 2018 – Community Management Advancement Day

HAPPY CMAD 2018, EVERYONE! I'm going to be honest - CMAD is one of my favorite days of the year. While CMAD started out as Community Management Appreciation Day, we like to imagine it has evolved into something more - community management advancement day. Because really, what shows more … [Read more...]

Working Out Loud and Community Management

Note: This post was originally published here. Working out loud (WOL) is essentially any behavior where you share your work transparently with a network of people. That network can be as small as a work team and as large as the Intranet. From my perspective, it is the act of sharing done with the … [Read more...]

Dos and Don’ts for Happy and Healthy Community Moderation

We all know that a community manager’s to-do list can be daunting, if not paralyzing, at times. But what about a community moderator? Community moderation can be just as demanding. For several years, I was the one and only official member of the community “team” for a large company. Among my many … [Read more...]

How do I write to increase community engagement?

I am lucky to work with some of the best community managers in the business and over the years, we've learned a lot together about how to encourage and inspire engagement. Interestingly, to get valuable engagement you need a focus on both the high-level community strategy and how that is translated … [Read more...]

Want to increase engagement? Welcome new community members… and then follow up!

One of the most consistent findings in our State of Community Management research is on the impact of new member programs on getting new members to engage in a community. It makes sense - having someone welcome you, give you some ground rules on behaviors, give you a tour of the community, etc., … [Read more...]