The Community Roundtable

Strategies, Tactics, and Professional Development for Community Leaders

CMGT 101: The Power of Engaging Community Programming

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Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

CMGT 101: Building Narratives in Your Online Community

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Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 Community Leaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

Happy CMAD 2018 – Community Management Advancement Day

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HAPPY CMAD 2018, EVERYONE! I'm going to be honest - CMAD is one of my favorite days of the year. While CMAD started out as Community Management Appreciation Day, we like to imagine it has evolved into something more - community management advancement day. Because really, what shows more … [Read more...]

Working Out Loud and Community Management

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Note: This post was originally published here.  Working out loud (WOL) is essentially any behavior where you share your work transparently with a network of people. That network can be as small as a work team and as large as the Intranet. From my perspective, it is the act of sharing done with the … [Read more...]

Dos and Don’ts for Happy and Healthy Community Moderation

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We all know that a community manager’s to-do list can be daunting, if not paralyzing, at times. But what about a community moderator? Community moderation can be just as demanding. For several years, I was the one and only official member of the community “team” for a large company. Among my many … [Read more...]

How do I write to increase community engagement?

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I am lucky to work with some of the best community managers in the business and over the years, we've learned a lot together about how to encourage and inspire engagement. Interestingly, to get valuable engagement you need a focus on both the high-level community strategy and how that is translated … [Read more...]

Want to increase engagement? Welcome new community members… and then follow up!

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One of the most consistent findings in our State of Community Management research is on the impact of new member programs on getting new members to engage in a community. It makes sense - having someone welcome you, give you some ground rules on behaviors, give you a tour of the community, etc., … [Read more...]