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Friday Roundup: Sitrion Roadtrip Edition

May 16, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Sitrion Selfie

Today I’m settling back in after a week on the road. Rachel and I visited Orlando for Sitrion’s Collective 2014. I had a great time and met tons of people who really “get” community. It was wonderful to have conversations about the challenges a community manager faces and get to hear from some exciting brands.

Luke Sinclair emcee’d the event (full disclosure – Luke is also a member of TheCR Network) and he did an amazing job getting everyone involved. Each day he issued a challenge for attendees – and on Wednesday it was a #selfie challenge. I’ve never seen so many people in business attire happily plotting the most creative selfie! (That’s ours, above!)

I loved the twitter stream (and the selfies) so much that I created a Storify that I’ve included at the end of this post – now it’s like you were right there with us! Next week Jim, Hillary and Jillian are headed to San Francisco for Lithium’s LiNC. If you’re going to be in town for LiNC please let us know – we’d love to meet you!

Don’t worry – even with all my selfie excitement I didn’t forget the links:

Free Webinar: Community Manager Spotlight with Ian White – Implementing a community-based customer support model?This 30 minute live webinar on June 3rd at 2pm ET will focus on Ian’s innovative use of a community customer support model. His team recently was awarded a silver award for Best Use of Technology in Customer Service at the eighth annual Stevie Awards for Sales & Customer Service.

Online Communities Reap Benefits From Volunteer, Executive Leadership – Strategy, governance, and executive leadership. In the most simple terms, these are a few of the keys to success for an online community. Sound familiar?

Webinar Recap: Community Manager Spotlight with Maggie McGary – Missed last month’s Community Manager Spotlight webinar? If you work in the association space this is a don’t miss conversation full of tips for driving and maintaining member engagement.

How Social Business Grew Up – The management concepts that have evolved as social media has transformed global communication are now resulting in meaningful changes in the enterprise. New Social Media and Community Jobs:

  1. Director/Manager, Digital & Social Media Marketing – Mimi’s Cafe, Dallas, TX
  2. Communications and Social Media Manager – American Association of Pharmaceutical Scientists, Arlington, VA
  3. Social Media Marketing Manager, Global Brand – Linkedin, Sunnyvale, CA
  4. Manager Social Media – New York City, NY
  5. Global Director of Social Media – BlackRock, New York, NY
  6. Senior Community Manager, Emerging Products & Services – Autodesk , San Francisco, CA
  7. Product Manager, Enterprise Social – Nordstrom, Seattle, WA
  8. Senior Community Manager – MRY, New York, NY
  9. Global Community Engagement Manager – Apple, Santa Clara Valley, CA
  10. Associate Community Manager, Global Marketing, Gap Brand – GAP Inc, New York, NY

Finally, as promised – here’s our Storify of Collective 2014. One last great big thank you to everyone at Sitrion for the awesome event!

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

Friday Roundup: J.Boye Recap Edition

May 9, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

Photo Credit: @jedpc

Photo Credit: @jedpc

We kicked off an exciting May of travel by tagging along with Rachel as she attended the J.Boye Web & Intranet Conference in Philadelphia. Rachel, along with three TheCR Network members, presented at the conference, and if our twitter stream is any indication, a great time was had by all.

Next week Rachel and Shannon will visit Orlando for Collective 2014, and the week after Jim, Hillary and Jillian will trek to the West Coast and visit San Francisco for Lithium’s LiNC. Will you be attending any of these events? Let us know – we’d love to catch up in person!

Didn’t get to attend J.Boye? We’ve pulled together all our favorite moments from the three day event in our very first Storify and included it at the end of this post.

Don’t worry – we didn’t forget the links (or the jobs!) this week:

Framework: Collaborative Economy Honeycomb – “The Collaborative Economy enables people to efficiently get what they need from each other. They use powerful technologies that enable Crowdfunding, Peer-to-Peer lending, the Maker Movement, and the Sharing Economy. If you look closely, the crowd is becoming like a company: self funding, designing, producing, and sharing what they already have.”

To Be Heard, Turn Down The Volume – “What is it about the Internet that has made everybody so sure of themselves? You’d think the level of disruption during the past 20 years would have had the opposite effect. Instead, the number of people stepping onto their virtual soapboxes and telling the rest of us what to do and think has exploded. They opine with such surety, such clarity, such force.”

New Webinar: Community Manager Spotlight with Ian White – This 30 minute live webinar on June 3rd at 2pm ET will focus on Ian’s community journey and his team’s innovative use of a community customer support model. His team recently won a silver award for Best Use of Technology in Customer Service at the eighth annual Stevie Awards for Sales & Customer Service. This webinar will include a Q&A – have your questions ready.

Want to Succeed in Social Business? Invest in It .- “The good news is that 76 percent of communities have approved strategies. This is a great indication that organizations and executives can now envision the value communities will contribute to their business and suggests a maturing market. The bad news? Only 35 percent communities have approved and resourced roadmaps.”

Community and Social Media Jobs:

  1. Community Executive at 1000heads – Greater New York City Area
  2. Senior Community Manager at Reputation.com – Redwood City, CA
  3. Global Director of Social Media BlackRock USA –  NY
  4. Social Media Copywriter at Thrillist Media Group – NY
  5. Director Social Media Marketing at Capital One – Mclean,VA
  6. Associate Director, Social Media at Fuel Freedom Foundation – Irvine, CA
  7. Pro Sports – Social Media Associate at Workinsports – Minneapolis, MN
  8. Online Community Manager at TechSoup Global – San Francisco, Remote Work Possible
  9. Community Manager at  HERE, a Nokia business – Boston, MA
  10. Social Media Community Manager at MDG Advertising – West Palm Beach, FL
  11. Community Manager at Carolina Herrera – New York, NY
  12. Social Media Strategist at Mason Zimbler – Austin, TX
  13. Community Manager at CyberCoders, Newton, MA
  14. Community Manager – Unreal Engine at Epic Games – Cary, NC
  15. Director of Social Media at Bentley Channel Group – Washington, DC
  16. Social Media & Community Manager at Zoosk – San Francisco, CA
  17. Content & Community Manager at The News Hub – London, England
  18. Community Manager at NPR – Washington, DC

 

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

 

Friday Roundup: The SOCM 2014 Edition

April 25, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

SOCM 2014 SponsorsAfter months of surveys, number crunching, chart perfecting and copy editing the State of Community Management 2014 was finally released this week! It feels a little bit like our baby bird has flown the nest – but we couldn’t be more excited to share it with you. We’ve already seen a few interesting articles analyzing the data – and we’d love to hear from you. If you have a perspective on the data or the findings please share it with us and we will feature it in a Friday Roundup post!

This week was understandably SOCM heavy for us, but there are some other great links from around the web and of course – the latest and greatest community and social business jobs we could find.

 A few SOCM focused articles from around the internet: 

  • Announcing The State of Community Management 2014
  • How to Create a Best-In-Class Online Community
  • Executive Involvement Aids Successful Online Communities
  • Review: The State of Community Management 2014
  • SOCM 2014 Community Fact #1 – The Power of Advocacy
  • 3 Ways to Drive Executive Participation in Your Community
  • 3 Takeaways from 2014 State of Community Management Report
  • The full community retrospective podcast with Rachel Happe and Jim Storer is now available in three parts: Part One, Part Two and Part Three
  • We’re excited about three upcoming events in May: the J. Boye Philadelphia 14 Web & Intranet Conference, Collective 2014 and Lithium LiNC – will you be attending any of these events? Let us know – we’d love to catch up in person!

Other great links: 

  • Free Webinar: Community Manager Spotlight with Maggie McGary – Great for those involved with associations
  • Shape your work, not the other way around
  • How Our Brains Work When We Are Creative: The Science of Great Ideas
  • Culture Shifting: America’s next big industry

And as always, the coolest community and social media jobs available this week: 

  1. Director of Community Solutions at Small World Labs – Austin, TX
  2. Online Community Consultant at Small World Labs – Austin, TX
  3. Social Media Community Manager/Editor at DoctorDirectory.com – Asheville, NC
  4. Senior Community Manager at Reputation.com – Redwood City, CA
  5. Community Manager – at Firebase – San Francisco, CA
  6. Technical Community Manager at Famo.us – San Francisco, CA
  7. Community Manager, Turkey New York at Foursquare – New York, NY
  8. Global Community Manager atUBM – New York, NY
  9. Online Community Manager at National Institute for Children’s Health Quality – Boston, MA
  10. Social Media Community Manager at Creative Circle – Dallas, TX
  11. Manager, Community Mgmt at DigitasLBi  3 reviews – Illinois
  12. Director of Social Listening/Community Manager at Freeman Leonard – Dallas, TX
  13. Senior External Community Manager at Jive Software – Palo Alto, CA
  14. Senior Community Manager – Internationalization at Mozilla-  Remote, OR
  15. Sr Community Manager at CA Technologies – Islandia, NY
  16. Community Manager, Design Focused – Chicago at Uber – Chicago, IL
  17. Digital Analytics and Community Manager Job at The Bill & Melinda Gates Foundation – Seattle, WA
  18. Content & Community Manager at eCommerceFuel.com – Bozeman, MT
  19. Senior Director, Community Operations at deviantART – Los Angeles, CA
  20. Principal Community Management Associate Social Media at Capital One – McLean, VA
  21. Social Media Strategy Manager at Kforce – Plano, TX 

 

Have a great weekend – we’ll see you next week with a news Faces of Community Management profile, the monthly Network recap with Hillary and a new Community Fact poster!

 

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

 

 

Friday Roundup: Five Year Anniversary Edition

April 11, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

The First TheCR Live - Five Years Ago

The First TheCR Live – Five Years Ago

Yesterday we shared this picture via twitter in honor of #tbt (throwback thursday) of Rachel and Jim at our very first TheCRLive, at the Barking Crab in Boston, MA. It’s hard to believe that was five years ago. This month we’ve been looking back at those five years though interviews with veteran community practitioners (so far we’ve chatted with Heather and Nigel), a podcast series with our founders and a fun infographic of our favorite milestones.

You can catch up on any content you missed in our links, find new community jobs, and more!

  • Infographic: Celebrating Five Years of Community
  • Last call: our 5th Anniversary Happy Hour is next Tuesday – Join us!
  • We’re excited about three upcoming events in May: the J. Boye Philadelphia 14 Web & Intranet Conference, Collective 2014 and Lithium LiNC – will you be attending any of these events? Let us know – we’d love to catch up in person!
  • New community/social jobs from Nike, Microsoft, Edelman and the Human Capital Institute
  • Predicting when users will leave an online community based on their language use
  • A Shared Purpose Drives Collaboration
  • Interview with a Community Veteran: Nigel Fortlage, Vice President, Information Technology (CIO) at GHY International
  • Podcast: Community Retrospective – Part One – Jim and Rachel share how they met and their earliest ideas for The Community Roundtable
  • Talking with IBM’s @Sandy_Carter About Social, ROI, and Women in Tech
  • The cresting of the enterprise social stream
  • Helpful advice on discovering your purpose
  • Community Comes From Difference, Not Just Commonality
  • How to be More Productive and Eliminate Time Wasting Activities

We’ll be back next week to share one more week of anniversary content before we release the 5th annual State of Community Management 2014 report on April 22! Stay tuned for the final two parts in the founders podcast series, another interview with a community manager and a podcast with a very special guest!  Have a great weekend!

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Did you know that 95% of TheCR Network members agree that the content and peer input improves the quality of their work? It’s true! Membership in TheCR Network saves community and social business leaders time and improves the quality of their work by connecting them quickly with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.

Friday Roundup – Goodbye to Q1 2014

March 28, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

Hard to believe that the first quarter of 2014 is almost over. We’ve done some exciting stuff in this space so far this year – launched a new community manager profile series, started a new webinar series spotlighting the cool work our community manager members are doing and taken on three community themes – building, connecting and innovating.

Next month we’re switching gears and offering a retrospective of the last five years in the community management. We have some fun content planned – podcasts with early experts in the field, interviews with early community practitioners and more – all leading up to the release of our fifth State of Community Management report. I can’t wait to share it all with you – but first, the links:

  • Did you miss Rachel’s G+ Hangout this week? Archive is here: Scaling Up Social Change: Building Digital Teams
  • Join Rachel for a free webinar on April 9th: Employee Communities – What they can do, and how to get them there.
  • Communities: Should You Build One?
  • TheCR Network Sneak Peek: March 2014 Wrap-Up
  • Amazing advice in this heartbreaking obituary:  “A job well done rarely takes more or less time than a job poorly done.”
  • Why Are Employees Resistant to Using Internal Networks?
  • Faces of Community Management – Jeff Ross
  • There were a few great social/community jobs shared via twitter this week, including this one at Walgreens – you can check out our stream for DM info for the rest
  • Becoming a Social Business: Marcus Nelson of Addvocate Talks to Marketing Smarts
  • The Power to Connect Through Visual Storytelling

 

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Did you know that TheCR Network members work with all kinds of communities? In fact, about 25% work in either internal or external communities and 50% work with both! No matter what kind of community you work with membership in TheCR Network will save you time and improve the quality of your work by connecting you with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.

Friday Roundup – The One Lucky Winner Edition

February 28, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

winner

The 2014 State of Community Management survey closes today and we’re going out with a bang. If we reach our goal of 150 completed surveys one lucky participant will receive a free one-year membership to TheCR Network (that’s a $1495 value!) So if you’ve always wanted to be a member now is your chance to win your way in! The survey is open until midnight today – Friday, February 28th and one participant will be selected at random. Good luck!

Now with all that excitement out of the way, on to the links!

  • Want to introduce new behavior? Find the the people that don’t mind being weird.
  • What if “If you build it, they will come” doesn’t really work?
  • The guide to building and growing a community for your business
  • Insight into the Bosch social business story
  • How to keep your members engaged and connected during a slow time
  • What do you think? Do introverts make the best community managers?
  • Interesting data on how full time community staff lead to better measurement
  • What’s the difference between being a boss and being a leader?
  • Ever wonder what is going on in TheCR Network? Check out this sneak peek!

Thanks for reading – have a great weekend. We’ll see you in March!

The fine print – one survey participant will be randomly selected to receive a free one-year membership in TheCR Network (a $1495 value) if we receive 150 or more total completed surveys. The winner may not be a current Network member and the membership offer is non-transferable.

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TheCR Network is a membership network that provides strategic, tactical and professional development programming for community and social business leaders. The network enables members to connect and form lasting relationships with experts and peers as well as get access to vetted content.

TheCR Network is the place to learn from social business practitioners.  Join today

Friday Roundup – The We Love Community Managers Edition

February 14, 2014 By Jim Storer

By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

We love you.

Today is St. Valentine’s Day and we want you to know how much we love you. How much? So much! Community managers are our favorite – quite seriously our reason for being over here at The Community Roundtable. Yesterday we highlighted some light-hearted cards to send to your favorite community manager, but this one is for you  ——————————————————->

I hope that warmed your heart! Looking for a more personal valentine from us? In honor of Valentine’s I have a deal for you – if you haven’t taken the 2014 State of Community management survey and do so in the next 24 hours, we’ll personally send you a nerdy valentine email. All you have to do is take the survey (15 minutes!) and then comment here with your email or twitter handle. Then just sit back and wait for a fun surprise! Deal? Deal!

Enough about love, onto the links:

  • A recap of our first community manager spotlight webinar and a link to our next one
  • Heading from engagement to passion in future work performance
  • The community maturity model got some love on Twitter all the way from the E.20 Summit in Paris
  • Social as an enabler for strategic business excellence
  • An interesting social business maturity assessment
  • A few community focused jobs at Lithium, Salesforce and Percolate
  • Adoption/change and community management

Have a wonderful weekend – we’ll see you next week!

 

 

Friday Roundup: January is in the Books

January 31, 2014 By Jim Storer

cmadBy Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. 

Another January in the books! The first month of 2014 flew by (personal note: I did get married and honeymoon this month, which probably helped the time move fast for me!) and our first experiment with themed content was a great learning exeperience. I really enjoyed sharing ideas and content around the theme of “Building Community” – next month we’re tackling the idea of “Connect” and I can’t wait to see what the month will bring!

This week there were two pretty big events on our radar #CMAD (Community Management Advancement Day) and the IBM Connect event in Orlando, FL. Both provided a wealth of really great content we want to share so the link list is extra long today.

  1. A fun list of the top 100 Community Managers on Twitter
  2. The first in our new Faces of Community Management profile series
  3. A growing list of community manager books.
  4. Should you give thanks (or a bonus?) to your community manager?
  5. Community Manager: Key to the Future of Business
  6. How to Truly Show Your Online Community Manager Appreciation
  7. Redefining management in the Digital Age
  8. Social Technologies: A Catalyst to the Practice of Knowledge Management
  9. Social Media Salary Guide – Infographic
  10. Social Business Myth Busters from Sandy Carter!
  11. Really great advice on approaching people who are smarter, busier, and more important than you
  12. 24 Community Management Tips from the Experts
  13. Why All Community Managers are Improv Artists
  14. Online Community ROI, Redefined (In Pictures)

Wow that’s a lot of links! We also launched the survey for our 2014 State of Community Management Report this month. If you haven’t taken it yet we’d love your input – we’re looking for community folks from every size company in every stage of the community journey. You can take the survey here. Thank you in advance for your help.

Have a great Superbowl weekend – I’ve got big plans that involve some homemade kettle corn and watching the game (and the commercials!) with friends. I’ll see you in February!

Friday Roundup: Building Connections

January 24, 2014 By Jim Storer

building connectionsBy Shannon DiGregorio, Relationship Manager at The Community Roundtable.

Build month at The Community Roundtable is past its halfway point – I’ve had a great time thinking about all the ways we build our communities. This week we looked specifically at building connections – not just connections with partners and employees like Rachel suggested on Monday, but also connecting ideas in our work and with our co-workers and members through collaborative working.

This week’s links highlight that last idea – how do we work smarter? How do we push ourselves and those around us to be our best every day? We’d love to hear your ideas on how to build connections in your communities, or through your communities. Have a great weekend. We’ll see you here next week when we’ll close out Build month with a look into building programs.

  • Want to work smarter not harder? Great tips for optimizing your work.
  • Awesome talk from InBev CEO: The best way to develop people is to constantly get them out of their comfort zone.
  • Community Manager Appreciation Day (#CMAD) is next week – how are you celebrating?

Building Reputation: Your Reputation Lives Forever [Infographic]

January 16, 2014 By Jim Storer

By Shannon DiGregorio, Relationship Manager at The Community Roundtable.

This week we’ve been thinking about building reputation as a trusted expert in social and community matters. Equally important is the reputation that your brand has online – and as an extension of that the online reputation of everyone that works to promote your brand. There’s no need to discuss the horror stories of a sassy PR person gone rogue with poor judgement on Twitter  – we’ve all seen the news. Today’s infographic is a quick look at how a company’s reputation can affect how consumers interact with them – and ultimately the business they do.

Review communities have become a staple of online researching. It’s no surprise that 90% of people trust recommendations from others – we are big fan of WOMMA and word-of-mouth marketing is powerful stuff. Digging deeper, a whooping 70% of people trust the recommendation of an unknown user! Clearly, nurturing your brand’s online reputation is critical.  Check out this great infographic from Digital Firefly Marketing and learn how you can protect your reputation online.

Reputation Management

Explore more infographics like this one on the web’s largest information design community – Visually.

 

How do you think about brand protect and reputation management? Have you ever had to deal with a reputation crisis at work?

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