Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Community Case Study: Ensuring Consistent Brand Voice through Community Governance
When we talk about the eight competencies of the Community Maturity Model people tend to get really excited about the work they do for culture, or content and programming. There are even those among us (Jillian, I'm looking at you!) that get super fired up about metrics and measurement. Policies and … [Read more...]
Privacy, Free Speech, and ‘Blurry-Edged’ Social Networks
By Amy Turner, The Community Roundtable The right to privacy online is not so clear-cut when debated with the right to free speech. There is much more citizen journalism happening, but laws have been created with traditional publishing institutions in mind. These laws favor the right to free … [Read more...]
SOCM Fact #10 – Don’t be afraid to define community guidelines
By Ted McEnroe, Director of Research and Training Rules. My 6-year-old hates them - but really she doesn't. The same holds true for many communities. Communities - and 6-year-olds - tend to function best when there is some defined sense of appropriate behaviors. But there's a catch. Policies … [Read more...]
