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Foundations Of Community Success

January 11, 2022 By Shannon Abram

Community Benchmarks

Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at all types of companies. The COVID-19 pandemic tipped communities from a nice-to-have to a must-have. Suddenly, the value of connecting employees and … [Read more...]

The Evolution of Customer Communities

November 11, 2021 By Shannon Abram

In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are now handed the task of not just connecting with a brand’s audience, but deciding what kind of engagement is needed, and how to build a long-term strategy to … [Read more...]

Community Centers of Excellence Enable Distributed Leadership

July 26, 2021 By Shannon Abram

What is a Center of Excellence? Centers of Excellence are groups that are charged with enabling their organizations with a specific practice or expertise and often have other names, whether that is an Enablement Group, Adoption Team, or Internal Consulting. Historically, this has not been the … [Read more...]

State of Community Management 2021 Webinar

June 9, 2021 By Shannon Abram

Join The Community Roundtable and Higher Logic for a look at the findings from the 12th annual State of Community Management report. … [Read more...]

Now Enrolling: Developing a Community Roadmap Workshop

November 17, 2020 By Shannon Abram

The best way to improve the performance of your community is to ask for the investments you need that ensure it. But asking without context, data, or analysis is just a wish - one that is easily dismissed. A community roadmap is an effective way to educate, set expectations for, and secure budget … [Read more...]

The State of Community Management 2020 Webinar Archive

June 15, 2020 By Shannon Abram

The State of Community Management 2020 Webinar

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online … [Read more...]

The State of Community Management 2020 Webinar

June 3, 2020 By Shannon Abram

Join Rachel Happe for The State of Community Management 2020 webinar on June 3, 2020 at 1pm ET. … [Read more...]

Calculating Community Return on Investment (ROI)

March 18, 2020 By Shannon Abram

In this brief, we explore a universal formula for capturing the Return on Investment (ROI) of an engagement behavior at the heart of all successful communities. The Value of an Answer. No matter what your community use case, questions, and answers are its lifeblood. By capturing the value of … [Read more...]

Understanding Community Roles and Responsibilities

February 5, 2020 By Shannon Abram

A lot has changed in the community landscape in the last few years. We've seen movement on the vendor side, increased executive support for community programs, and the continued maturation of community roles. ​To further explore some of these changes in community roles and responsibilities, we … [Read more...]

Webinar: Unlocking Community Engagement

October 30, 2019 By Shannon Abram

Great engagement can be the differentiator between stagnation and growth for a brand. Communities are a proven catalyst in propelling engagement if driven properly. In recent research, the impact of a community with advanced strategy was 100% positive. Khoros has collaborated with The Community … [Read more...]

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