The COVID-19 crisis has impacted almost everything, including community programs. When we set out to collect data on the impact of COVID-19 on community programs we were not sure what we would find. While there was an obvious role for online communities to play in a situation where digital … [Read more...]
The State of Community Management 2020 Webinar Archive
The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online … [Read more...]
The State of Community Management 2020 Webinar
Join Rachel Happe for The State of Community Management 2020 webinar on June 3, 2020 at 1pm ET. … [Read more...]
Understanding Community Roles and Responsibilities in 2020
A lot has changed in the community landscape in the last few years. We've seen movement on the vendor side, increased executive support for community programs, and continued maturation of community roles. To further explore some of these changes in community roles and responsibilities, we … [Read more...]
Webinar: Unlocking Community Engagement
Great engagement can be the differentiator between stagnation and growth for a brand. Communities are a proven catalyst in propelling engagement if driven properly. In recent research, the impact of a community with advanced strategy was 100% positive. Khoros has collaborated with The Community … [Read more...]
Podcast: SOCM 2019 Highlight – Communities Propel Engagement
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Jeff Ross, Community Manager at Humana about the State of … [Read more...]
Profiles of Emerging Community Leaders
Community roles have long been misunderstood as positions “merely” requiring social skills and the ability to interact. In fact, they neither represent just one role nor are they simple. Great community leadership is mostly hidden work focused on enabling others to interact constructively in service … [Read more...]
Inconsistency in Community Roles Creates Uncertainty
Community roles are more differentiated than they were just a few years ago, but they still lack consistency and rationalized salaries. Our sample includes individual contributors all the way up to vice presidents and over a third of community teams include more specific roles, including community … [Read more...]
Be Heard! The 2019 State of Community Management Research is now open.
There are A LOT of changes going on in the community industry right now. From some amazing data in last year's research to some exciting trends to strategic interest from new verticals like government, education, and NGOs. Industry research like the State of Community Management matters more than … [Read more...]
The Community Roundtable’s 2019 Research Agenda
A Rapidly Changing Community Market 2019 is going to be an interesting year for the community leadership and management space. It's becoming clear to executive stakeholders that community approaches are critical for ALL leaders and managers to employ. They are also seeing that it is an effective … [Read more...]
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