Our research team is busy analyzing data and preparing the State of Community Management 2018 report, and we're excited to share our findings with TheCR Network on this members-only call. A spring tradition, this call gives you exclusive access to our research team and an overview of SOCM 2018 … [Read more...]
2013 State of Community Management: Proving the Value of Community
How many times have you wished you could respond, with data, to the following questions: What is the value of implementing a community strategy? What is the value of a community manager? How long does it take to achieve a critical mass of activity such that the community is … [Read more...]
2014: A Year of Community Advancement
By Shannon Abram, Relationship Manager at The Community Roundtable. It's hard to believe we're coming up on 2015 - the past year flew by, and we wanted to take a minute to pause and reflect on the past 12 months before we dive into planning the next 12! We kicked 2014 off by launching several new … [Read more...]
2017 Wrap-up: Communities in Transition
2017 was a year of change in the community space. Community programs received more strategic attention, there were platform and vendor disruptions, new expectations evolved for community professionals, better analytics emerged, and new strategic opportunities opened up. As expected, it has been … [Read more...]
Announcing The State of Community Management 2014
By Rachel Happe, Co-Founder of The Community Roundtable. The fifth annual State of Community Management report is here! A lot has changed in the five years we have been publishing this research and the State of Community Management 2014 continues to push the boundary of what we collectively … [Read more...]
Announcing the State of Community Management Toolkit
By Shannon DiGregorio, Relationship Manager at The Community Roundtable The State of Community Management (SOCM) has been one of our core research platforms and we are excited to announce the availability of The State of Community Management Toolkit, which includes both newly released research … [Read more...]
Assess your Community Management Maturity
Eight years. The Community Roundtable has been doing its annual research on the landscape of community management for close to a decade. We have learned a lot in that time and this research has contributed to the discipline by: Consolidating and determining standard practices within … [Read more...]
Building a Community Roadmap
By Shannon Abram, Relationship Manager at The Community Roundtable. We are excited to share with you a free eBook based on the findings in the State of Community Management 2014 report - Building a Community Roadmap. The State of Community Management 2014 research found that the best–in-class … [Read more...]
Building Value: Articulating the Power of Community Management
Over and over we hear from members and peers that articulating the value of a thoughtful and well-executed community program is one of the hardest parts of their job. Sure - wrangling tough community members isn't a walk in the park, and no one likes a troll, but condensing the power of community … [Read more...]
Call for participation: 2016 State of Community Management Survey
It's that time of year again: time to contribute to the most credible community research in the market. The 2016 State of Community Management survey is now open! Now in its 7th year, this research has helped tens of thousands of community management professionals evaluate their … [Read more...]
Call for Research Participants: 2014 State of Community Management
It's that time of year again! Today we’re excited to kick off the 2014 State of Community Management research - our annual research initiative which focuses on community maturity assessment and will explore the questions: How are communities performing? What are the standards and strengths of … [Read more...]
CMGT 101: The Power of Engaging Community Programming
Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]
CMSS Stats You Can Use: All About Directors of Community
By Shannon Abram, Relationship Manager at The Community Roundtable. Directors of community bring a community management skillset – strong engagement skills, a knack for contentdevelopment – to the table, but spend most of their time on strategic and business objectives. While similar in skill … [Read more...]
CMSS Stats You Can Use: How Do I Find a Community Manager Job?
By Shannon Abram, Relationship Manager at The Community Roundtable. As we close in on CMAD this Monday, we hope there will be a lot of focus on community managers and their careers. Our Community Manager Salary Survey 2014 found signs of an emerging career path for community professionals - but … [Read more...]
CMSS Stats You Can Use: How To Win That Community Manager Job
By Shannon Abram, Relationship Manager at The Community Roundtable. As organizations begin to increasingly recognize and reward the value of good community management the market for jobs has begun to heat up. While at any given moment there are literally dozens of interesting community jobs open … [Read more...]
CMSS Stats You Can Use: What’s the Best Way to Network?
By Shannon Abram, Relationship Manager at The Community Roundtable. Community professionals have no shortage of resources to help them grow in their careers. It's an exciting time to work in the community management world. Given the rise in community management, blogs, books and other … [Read more...]
Community Career Profiles: All About Community Strategists
By Shannon Abram, Relationship Manager at The Community Roundtable. Engagement and people skills rank as most important skill set for a successful community strategist, but strategic and business skills were most important to nearly 20 percent of those in this role. Strategists also have the … [Read more...]
Community Career Profiles: The Director of Community Role
By Shannon Abram, Relationship Manager at The Community Roundtable. Directors of community are responsible for community programs – strategy, governance, team management and budgets. Not every community has a director – instead, a functional executive often takes on these responsibilities. … [Read more...]
Community Management is Becoming Everyone’s Job
Communities have an immense cross-functional impact, but the State of Community Management 2018 also showed us how far that impact goes. Not only are community professionals responsible for the community and engagement, but individuals across organizations are increasingly responsible as well. What … [Read more...]
Community Management Limericks
I'm just going to say it: The State of Community Management 2017 survey closes this Friday. By the time you read this there will be less than 72 hours to contribute to the industry's leading community research. If you sleep eight hours a night, that's only 56 hours! Subtract time for eating, hitting … [Read more...]
Community management salaries are on the rise
Happy Community Manager Appreciation Day, everyone! We enjoy CMAD as a chance to recognize the hard work thousands of community professionals do every day. But thank yous don't pay the bills. That's why this year for CMAD, we wanted to see how salaries for community professionals were … [Read more...]
Community Manager Survey by Angela Connor
Angela Connor - also known as @communitygirl on Twitter and the author of 18 Rules of Community Engagement - recently published a Community Manager Survey - available here for $39.99/$49.99 depending on format. In it, she covers questions about how the community management role is defined, how … [Read more...]
Five reasons to take The State of Community Management 2017 survey right now
Eight years. That's like a century in community management, but that is how many years we have been pouring hundreds of hours of our time into creating The State of Community Management. This is my third year at the helm, and I'm excited. With new questions, new data analysis tools, … [Read more...]
Four key takeaways from The Community Careers and Compensation 2015 report
What are the most valuable skills for a community manager? What is the career path? And how much can one make? Those are among the key questions being answered in the Community Careers and Compensation 2015 report, which we released today at The Community Roundtable. It’s the second year we have … [Read more...]
Friday Roundup: January is in the Books
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Another January in the books! The first month of 2014 flew by (personal note: I did get married and honeymoon this month, which probably helped the time move fast for me!) and our first experiment with themed content … [Read more...]
Friday Roundup: The Community Manager Salary Survey 2014 is Here
By Shannon Abram, Relationship Manager at The Community Roundtable. We are so excited to finally be able to share the full results from the Community Manager Salary Survey 2014. It’s a great time to be a community manager as companies big and small are starting to recognize that is a critical … [Read more...]
Happy CMAD 2018 – Community Management Advancement Day
HAPPY CMAD 2018, EVERYONE! I'm going to be honest - CMAD is one of my favorite days of the year. While CMAD started out as Community Management Appreciation Day, we like to imagine it has evolved into something more - community management advancement day. Because really, what shows more … [Read more...]
How do community managers spend their days? An SOCM2016 Preview
By Ted McEnroe, Director of Research and Training, The Community Roundtable “How we spend our days, of course, is how we spend our lives.” -Annie Dillard Ask an overworked community manager what they wish they had more of - and you’re likely to get one of two answers: resources or time. How a … [Read more...]
Industry Interview: Dennis Shiao, DNN
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. We were able to publish the State of Community Management 2014 through the generous support of our sponsors. We are lucky enough to work with a number of partners in the community space that are helping advance the … [Read more...]
Introducing the Community Manager Salary Survey 2014 Infographic
By Shannon Abram, Relationship Manager at The Community Roundtable. If you've been reading our blog for the last year you know we love a good infographic, which makestoday's post extra exciting. We are thrilled to share the first data from our newest research platform, the Community Manager … [Read more...]
Join TheCR Team: Research Fellow Wanted
Do you want to join TheCR team and learn more about community, research and analysis? We are thrilled to announce that we are hiring a Research Fellow for 2015. Why a Fellow? The Community Roundtable has hired a number of fellows over the years because it is a unique opportunity for both an … [Read more...]
Looking for a Few Great Community Fellows
By Shannon Abram, Relationship Manager at The Community Roundtable. I've already mentioned that we're excited for all the new content, programming and research that 2015 will bring. Now, I'm extra excited to announce that to support all the new community initiatives we are undertaking we are also … [Read more...]
Now Seeking: Future of Business Research Fellow
At The Community Roundtable we're expanding our research on how organizations use social technologies and are looking for a Research Fellow with fundamental research skills who needs experience and mentorship to take the next step in their career. This opportunity will help the right candidate leap … [Read more...]
Online communities have executive attention – and expectations.
Need a sign that communities are in the spotlight? Look at where communities fit into organizations. In the State of Community Management 2017, we asked more than 300 community professionals where their communities fit in the structures of their organization. Communities today can be housed … [Read more...]
Podcast: State of Community Management 2014 Sneak Peek
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. April marks not only the 5th anniversary of The Community Roundtable, but also our 5th year publishing the annual State of Community Management research reports. Last week I caught up with Rachel Happe for a … [Read more...]
Quantify value, not vanity: The SOCM 2017 is out!
Eight years ago, when Jim Storer and Rachel Happe founded The Community Roundtable, it was the beginning of understanding that the “art” of community management had a lot of science in it - repeatable best practices that can separate the best communities from the rest. Each year since then, we … [Read more...]
Save the Date: The State of Community Management 2018 is Coming in May
Update: The SOCM 2018 is now availble for download Next month we will publish our ninth edition of the State of Community Management (SOCM). When we released the first SOCM in 2010 community management was largely an undocumented niche role to a strategic professio n and a … [Read more...]
SOCM 2016 Fact #1 – Member feedback creates engagement opportunity
By Ted McEnroe, Director of Research and Training June is wedding season, but engagement happens year-round. At least that's what community managers hope. For The State of Community Management 2016, we wanted to get a better sense of some of the cultural elements that drive higher engagement … [Read more...]
Sweating the details: TheCR community research process
By Ted McEnroe, Head of Research, The Community Roundtable What goes into the community research that The Community Roundtable does in the field of community management? Data, collaboration and experience. It’s an exciting day for me. Today I shipped out the first draft of the Community … [Read more...]
The Community Roundtable’s 2018 Research Agenda
Research has always set The Community Roundtable apart. We've always believed that to get the attention and support of stakeholders for the strategic role of community management, we needed to invest in research. Our research is also a key shared value with our members, clients, and our broader … [Read more...]
