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Now Enrolling: Developing a Community Roadmap Workshop

November 17, 2020 By Shannon Abram

The best way to improve the performance of your community is to ask for the investments you need that ensure it. But asking without context, data, or analysis is just a wish - one that is easily dismissed. A community roadmap is an effective way to educate, set expectations for, and secure budget … [Read more...]

Strategy, Training
2021, 2021 planning, community workshops, gap analysis, research, roadmap, Strategy, workshop

The Impact of COVID-19 on Online Community Programs

July 6, 2020 By Rachel Happe

The COVID-19 crisis has impacted almost everything, including community programs. When we set out to collect data on the impact of COVID-19 on community programs we were not sure what we would find. While there was an obvious role for online communities to play in a situation where digital … [Read more...]

Community Manager Role
covid-19, research, socm2020, state of community management, state of community management 2020

The State of Community Management 2020 Webinar Archive

June 15, 2020 By Shannon Abram

The State of Community Management 2020 Webinar

The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online … [Read more...]

TheCR Network Webinars
higher logic, rachel happe, report, research, SOCM, SOCM 2020, state of community management, webinar

The State of Community Management 2020 Webinar

June 3, 2020 By Shannon Abram

Join Rachel Happe for The State of Community Management 2020 webinar on June 3, 2020 at 1pm ET. … [Read more...]


rachel happe, research, SOCM, SOCM 2020, webinar

Understanding Community Roles and Responsibilities in 2020

February 5, 2020 By Shannon Abram

Community manager roles and responsibilities

A lot has changed in the community landscape in the last few years. We've seen movement on the vendor side, increased executive support for community programs, and continued maturation of community roles. ​To further explore some of these changes in community roles and responsibilities, we … [Read more...]

Community Careers and Compensation
community roles, eBook, Jobs, research, roles

Webinar: Unlocking Community Engagement

October 30, 2019 By Shannon Abram

Great engagement can be the differentiator between stagnation and growth for a brand. Communities are a proven catalyst in propelling engagement if driven properly. In recent research, the impact of a community with advanced strategy was 100% positive. Khoros has collaborated with The Community … [Read more...]


engagement, free, khoros, research, SOCM, webinar

Podcast: SOCM 2019 Highlight – Communities Propel Engagement

August 19, 2019 By Shannon Abram

Jeff Ross

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Jeff Ross, Community Manager at Humana about the State of … [Read more...]

TheCR Podcasts
podcast, research, SOCM, thecr podcasts

Profiles of Emerging Community Leaders

August 19, 2019 By Shannon Abram

Free online community manager resources

Community roles have long been misunderstood as positions “merely” requiring social skills and the ability to interact. In fact, they neither represent just one role nor are they simple. Great community leadership is mostly hidden work focused on enabling others to interact constructively in service … [Read more...]

Community Manager Role
research, socm 2019, SOCM 2019 Fast Fact

Inconsistency in Community Roles Creates Uncertainty

July 15, 2019 By Shannon Abram

Community roles are more differentiated than they were just a few years ago, but they still lack consistency and rationalized salaries. Our sample includes individual contributors all the way up to vice presidents and over a third of community teams include more specific roles, including community … [Read more...]

State of Community Management
research, SOCM, SOCM 2019 Fast Fact

Be Heard! The 2019 State of Community Management Research is now open.

January 29, 2019 By Rachel Happe

Community Manager Resources

There are A LOT of changes going on in the community industry right now. From some amazing data in last year's research to some exciting trends to strategic interest from new verticals like government, education, and NGOs. Industry research like the State of Community Management matters more than … [Read more...]

Community Manager Role, Research, State of Community Management
research, SOCM

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