The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Friday Roundup: Mid-summer Stretch

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.thermometer

What a week! With temperatures soaring in the Boston area we set up camp in the AC and had some fun. In addition to hosting our very first community manager AMA (watch the blog next week for a recap and archive – plus bonus questions!) we talked about what aspiring community managers can do as they job hunt.

Next week we’ll be back with our monthly look at what’s going on behind the scenes in TheCR Network – and more! Have a great weekend!

How do I get started in community management? – This week we’re discussing what it takes to get started as a community manager. Whether you’ve just graduated and are looking to dive right in, or making a mid-career move into the world of community management you might be unsure of what the best plan of attack is.

Industry Interview: Vicki Tambellini, Enterprise Hive – As part of our ongoing series of expert interviews we’re excited to bring you excerpts from a chat wehad recently with Vicki Tambellini – President and CEO (and Founder!) of Enterprise Hive. Vicki shares some background on what’s happening at Enterprise Hive, shares some passionate words about her role and some inspiring advice.

From Employee to Advocate: How Whole Foods Mobilizes their Team to Share Brand Content – Your employees can help you reach an audience on social media that is 10x larger than what your brand is currently reaching. Many of your employees are willing, if not already sharing, your brand content.

Announcing FeverBee’s Sprint – This is shaping up to be a great community manager in San Francisco this Fall. Our very own Rachel Happe is on the line-up of speakers, along with community folks from Wikipedia, FitBit, AirBnb and more!

Content Marketing Best Practices for B2B Brands – Defining great content is no easy matter.To some CMOs or execs the definition may be similar to the Potter Stewart’s quote about obscenity: “I know it when I see it.”I wish I could tell you it is this easy. It’s not; but, here are critical benchmarks you should be aware of to create meaningful content.

It’s About the Customer: Using Customer Journey Maps Effectively – Customer Journey Mapping continues to grow in popularity among marketers and those responsible for improving the client experience for their companies. But moving from the customer journey map to the execution of a customer experience program can be challenging to execute, particularly in the B2B world where sales and service people execute the touch points that form a full customer experience.

How To Make the Business Case for Social Customer Care – A lot of great info in this deck by Blake Landau at Intel.

How working out loud circles could transform your organization There’s a growing chasm between what executives say they want for their organizations and the experience of their employees.

Lessons from the man who managed reddit’s community of millions – Reddit is considered one of the world’s leading news and social sites, with over 5.5 billion pages served to over 100 million unique visitors spanning 186 countries.

 New social media and community jobs:

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Community Managers – Declare Your Value!

Have you taken the Community Manager Salary Survey 2014 yet? Your insights into your role are invaluable as we document and define community manager best practices across industries. The survey is short (15 minutes) and we’d love to hear from you. Take the survey now.

Friday Roundup: Survey’s Open!

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

This week we were excited to launch our newest research initiative – the Community Manager Salary Survey! The name is a wee bit specific – we are looking to report on the (many) various community manager roles that exist – and define and categorize based on responsibilities and compensation by experience level, size of company, functional goals of the community, geography and more. This annual research will:

  • Justify investment in community management staff
  • Document the responsibilities of community mangers, by seniority and context (functional use case, company size, geography, experience)
  • Create a skill framework that can be used to hire, assess, demonstrate or grow skill sets
  • Understand what community managers are worth financially, by context, and how compensation is structured

If you or someone you know performs community management activities – regardless of their title – please take a minute to share your insights. This might include VPs of Community, Marketing Managers, Social Business Strategists, Directors of Social media – or many titles we haven’t even heard yet!

Of course, we didn’t forget the links and the new community jobs this week!

SOCM 2014 Community Fact #04 – Do I Need a Community Strategy? – You’ve heard that practice makes perfect, but what about planning? In our State of Community Management 2014 research we found that the foundation of a successful community really is the presence of a well-defined strategy- one that integrates social tools and methods with business goals and processes. A good community strategy also aligns an organization’s goals with member needs setting you up to succeed in both keep engagement high and provide ROI.

Online Community Onboarding – Onboarding has typically been used to describe the process of helping new employees at a company to pick up the skills and information they need to become solid contributors to an organization. Even though members aren’t your employees – far from it – the Wikipedia page for onboarding is a really interesting place to start.

SHOULD YOU QUIT YOUR COMMUNITY JOB? – We often talk about how employers can determine if a community needs to be built or how to evaluate CMs, but it’s not so often that we talk about community managers evaluating our employers.

Transforming engagement with customers and partners – a customer success webinar

Social Media Requires Being Human – While on a trip to California to speak at an event last month, I took the opportunity to see how hospitality and travel companies respond (or don’t respond) using Twitter. I hope you enjoy the lessons I learned from my interaction with the various companies. If you have not already figured it out, Twitter is another channel your clients and partners can use to communicate with you.

When online communities go to work – While the debate continues on about whether consumer social networking is an effective model for how we should run our organizations in the future, one under-appreciated online phenomenon is quietly and steadily remaking the very notion of business itself.The world of online communities has evolved with social computing to become one of the most powerful new models for getting work done. Read my exploration of “When online communities go to work.”

New social media and community jobs:

  1. Community Manager – Rapid7 – Boston, MA
  2. eHealth Community Manager – MetroWest, Southcoast, Cape Commonwealth of Massachusetts – Boston, MA
  3. Senior Manager, Community and Knowledge Base Architect -Blackbaud – Austin, TX
  4. Community Support Manager (CSM) -Kuester Management Group – Fort Mill, SC
  5. Social Community Manager – Doner – Southfield, MI
  6. Community Manager – Ascent Consulting – Lexington, MA 02420
  7. Community Manager – American Student Assistance – Boston, MA
  8. Community Manager – Wargaming America – Emeryville, CA
  9. HUD/Tax Credit Assistant Community Manager – Eureka Multifamily Group – San Antonio, TX
  10. Community Manager – Canary – New York, NY

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Have you taken the Community Manager Salary Survey 2014 yet? Your insights into your role are invaluable as we document and define community manager best practices across industries. The survey is short (15 minutes) and we’d love to hear from you. Take the survey now.

Friday Roundup: TheCR and You

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

The first official week of Summer comes to a close, and we’re slowing down at TheCR. Summer is a great time to step back, try out new ideas, assess how things are working and plan ahead for the busier Fall months. For us that means three things:

1.) Testing out different programming formats – in the Network we’re hosting book clubs, testing Champion programs and sending Flat Hillary out for another round of Summer adventures, on the blog we’ll be devoting much of July and August to a look at community management as a career – sharing hiring best practices, showcasing interesting community manager journeys and setting the stage for our newest research initiatives.

Which leads me to 2.) the community management salary survey! Later this July we’re launching the industry’s first comprehensive research platform is designed to help both community managers and those hiring community managers better understand the nuances of this discipline and provide a framework for assessing expertise and developing skills, as well as report on how community managers are compensated. Look for the survey, opening soon!

And finally 3.), if you’re just itching to take a survey today we also are soliciting responses to our mini-survery TheCR and You designed to help us learn which resources you find the most valuable so we can make sure we are best serving the needs of the greater community management population. The mini survey should only take five minutes and you can win a $20 gift card! Take the survey now.

And now, onto our favorite articles from the week and new social media and community manager jobs:

Using the Community Maturity Model for Internal Consulting at Microsoft – Alex Blanton of Microsoft, shares how he’s using the Community Maturity Model for internal community consulting as part of TheCR Network’s weekly programming. Internal community consulting has been a trending topic in the network – we’ve hosted two other Roundtable calls on the topic – because our members are being asked to extend their skill sets to the rest of their organizations, through training and advisory services.

Building SMART Online Communities – A year ago, The Community Roundtable invited Thomas Vander Wal to present about the links between community management and urban planning. Instantly intrigued, I took copious notes and read the recommended book, The Death and Life of Great American Cities by Jane Jacobs.

summer Rebecca Braglio, Community Manager Pets360

Faces of Community Management: Rebecca Braglio, Pet360 – This month’s Face of Community Management is TheCR Network member Rebecca Braglio. Rebecca is the Community Engagement Manager at Pet360 and has one of the most interesting paths to community management that I’ve ever heard.

Transforming Connections in an Age of Digital Change – The goal of marketing still revolves around accelerating new and repeat sales. But the means to that end has shifted over the past few years.

The Language of Engagement – Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your engagement approach is equally critical and often overlooked. People tend to communicate in online communities they way they do elsewhere and that can often be the wrong approach.

How To Build Organizational Culture – Recently, I was moderating a design thinking workshop and talking about how it is critical to foster a culture of innovation within the organization and that it is responsibility of the leaders to build & nurture this culture. Some one stopped me and asked the following question: “As a leader, what can i do to build the culture that i want for my team or organization”.

The Disruption Machine – What the gospel of innovation gets wrong.

Social technology and the changing context of leadership – Most companies are painfully aware that over the last two decades the context of leadership has changed dramatically, putting tremendous pressure on traditional models of management and organization.

New community manager jobs and social media jobs:

  1. Community Manager at Houzz – Palo Alto, CA
  2. Senior Manager, Online Community Management Consulting at Socious – Mesa, AZ
  3. Director of Social Media Strategy – Pharma client at Entech Network Solutions – NYC
  4. Director Social Media at AT&T – Dallas, TX
  5. Director Social Media Marketing – at Numeric Recruiting and Staffing – Mclean, VA
  6. Social Media Community Manager at Rebecca Taylor – NYC
  7. Senior Community Manager, Aviation and Aerospace Industries at World Economic Forum – New York, NY
  8. Social Media Community Manager (Technology Focus) at Uptown Treehouse – Los Angeles, CA
  9. Online Community Manager at the Center for Science in the Public Interest – Washington, DC
  10. Senior Community Manager, Automotive Industry at World Economic Forum – New York, NY
  11. Esports Associate Manager of Player Relations at Riot Games – Santa Monica, CA
  12. Community Manager/Dir of Community Mktg at Smarterer – Boston, MA
  13. Digital Community Manager- San Francisco, CA at Sierra Club – San Francisco, CA
  14. Digital Community Manager at 270 Strategies – Washington, DC
  15. Community & Content Manager at Mullen – Boston, MA
  16. Community Manager at American Student Assistance – Boston, MA
  17. Social Solutions Consultant at Lithium Technologies – San Francisco, CA
  18. Community Manager at Fareportal Inc. – New York
  19. Community Manager at Havas Media – New York, NY
  20. Community Manager at Hailo – New York

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If you’ve thought about membership in TheCR Network now is the time to join. We’re offering a limited number of half-year memberships, valid from July 1st through December 31st only available through June 30th.

Enjoy six months of full access to TheCR Network, including all programs, access to our extensive library and exclusive concierge services through 2014 and only pay $600 (a 20% savings off a standard membership).

Why Join TheCR Network?

  1. Save time – With access to exclusive research, reports, templates and worksheets you’ll be able take your community projects to the next level quickly.
  2. Save money – Don’t reinvent the wheel – unlimited access to the resources in TheCR Network helps scale your efforts at a fraction of the cost of adding staff or 3rd party consultants.
  3. Connect with Community Peers and Experts – With over 200 members representing companies like Nike, Aetna, CA Technologies, Rackspace, Google, Walgreens and more you’ll learn from and with some of the best community managers in the world.

Membership in TheCR Network will help you be the best community manager you can be – join today.

 

 

Friday Roundup: Saying Thank You, 30,000 Times

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

Thank you

UPDATE: The State of Community Management has now been viewed more than 75,000 times! Learn more about The Community Roundtable and what we do for hundreds of organizations and community managers by clicking here.

The first week of June has been an exciting one here at TheCR. The State of Community Management 2014 had it’s 30,000th view yesterday! We are thrilled that the research is connecting with and engaging community managers around the world – and we can’t thank you enough for reading along. We’ve also spent a good chuck of this week brainstorming upcoming projects, new research initiatives and more content to help members, and non-members alike advance the business of community at their organizations.

Also related to the SOCM 2014 we released our 4th poster in a 10-part series of fun facts from the report. You can check out the latest here. Do you have a favorite fact or stat from the report? Send it our way and it just might be selected as a future poster!

The Email Embargo Policy: Turn Smartphone Off and Chill!: Be honest. How often do you check your email? Do you scroll though messages before work? In bed? On vacation?

Let Your Employees Mix Business and Personal Time at Work: While taking time out of the workday to run personal errands has previously been frowned upon in the corporate world, a recent infographic by Captivate Network on “homing from work” – doing personal activities during the workday – shows mixing work and personal time may be the best way to rectify work/life conflict.

Spark Creativity with These Tips from Pixar’s President: Growing up, Ed Catmull was transfixed by two things: Disney films and computer science. He went on to earn his PhD in the latter, but he never forgot the magic he discovered in animation.

LiNC 14 social media conference: five key takeaways: Marketers and business leaders from global brands BuzzFeed, Sony and Telstra debated the future of social marketing and the value of online communities at the LiNC ‘14 conference in San Francisco.

Why You Hate Work: The way we’re working isn’t working. Even if you’re lucky enough to have a job, you’re probably not very excited to get to the office in the morning, you don’t feel much appreciated while you’re there, you find it difficult to get your most important work accomplished, amid all the distractions, and you don’t believe that what you’re doing makes much of a difference anyway.

3 Tricks to Make It Easy for Busy Executives to Participate in Your Online Community: As easy as it would be to show your executives this data and have them immediately begin actively engaging your online customer or member community, we all know that isn’t likely to happen. Executives are busy.

New social media and community jobs:

  1. Senior Community Manager – Social Listening Expert at iCrossing- New York, NY
  2. Senior Manager, Online Community Management Consulting – at Socious – Mesa, AZ
  3. Social Media Strategist at Analytic Recruiting, Inc.- Baltimore, MD
  4. Social Media/Community Manager at Extreme Networks- Salem, NH
  5. Social Media Community Manager at AAA Auto Club Enterprises- Costa Mesa, CA
  6. Social Media Manager at Villa- Philadelphia, PA
  7. Community Manager at Meredith Corporation- Los Angeles, CA
  8. Community Idea Exchange Manager at AT&T- Atlanta, GA
  9. Community and Contents Manager at OneTraction- San Francisco, CA
  10. Social Media Community Manager at A.T. Kearney, Inc.- Chicago, IL
  11. Stylist Community Manager at Stella & Dot- San Bruno, CA
  12. Social Media Community Manager at Cardtronics- Houston, TX
  13. Community Manager at Electronic Arts- Los Angeles, CA
  14. Community Manager at Cie Games- Long Beach, CA
  15. Content/Community Manager at Lawley Insurance- Buffalo, NY
  16. Community Manager at Blizzard Entertainment – Irvine, CA

It’s so exciting to see so many new community manager jobs cropping up every week all around the country! We’ll see you back here next week. We’ll share the recap from this week’s awesome Community Manager Spotlight webinar with Ian White and more!

 

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Are you a Community Manager looking to take your career to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals.

Friday Roundup: Goodbye May

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

TheCR team up to no good at LiNC 14 in San Francisco.

TheCR team up to no good at LiNC 14 in San Francisco.

If April comes in like a lion, and out like a lamb, what does May do? It’s beautiful here in Boston today, but I hear rain is on the way. Either way, we’re still looking forward to a weekend of yard work, BBQing and relaxing. This week we shared a new Faces of Community Management post and a sneak peek into TheCR Network for any interested non-members out there. Rachel also took part in a great webinar with our friends at DNN – you can find the archived version here.

This week we have lots of great links for you, an invitation to a don’t miss webinar with Ian White from Rackspace, and of course new community and social media jobs from around the web.

  • Webinar: Community Manager Spotlight with Ian – If you’re considering, implementing or managing a community-based support model this is a don’t miss webinar. Join Ian White, Manager of Support at Rackspace, as he discusses his award-winning customer support tactics.
  • 56 Lessons From 20 Years of Online Community Building – Ever wonder what it takes to succeed with online community strategy and operations? Here are 56 lessons learned culled from 20 years of online community building experience.
  • Mary Meeker’s Big Deck On Key Internet Trends – Mary Meeker, a partner at VC firm KPCB and one of the legendary observers of the Internet industry, is presenting her annual outlook on the industry this week at Code Conference put on by Re/code.
  • The Evolution of Online Communities – Do you remember VHS tapes from the ‘80s and ‘90s? Home video was a game-changer back then, giving movies a second life and another chance at turning a profit. Then came DVDs, high-definition Blu-ray discs, and now we have on-demand Internet streaming from cable and over-the-top providers. With each step in the evolution, quality and accessibility improved.
  • Disciplined Clarity About Culture – Jack Dorsey, one of the Twitter Founders and now CEO at Square, sent a quick memo to his employees (that he also posted publicly on Medium) about something that may sound somewhat unimportant: using other people’s names to push ideas.
  • Digital collaboration goes deeper, gets lightweight and intelligent – Two tracks seem to be emerging with today’s enterprise collaboration tools. Either they’re becoming full-sized suites with the kitchen sink, or they’re focusing making a few core features work better than anyone else.
  • Building Customer Communities Is the Key to Creating Value – What are your customers telling their friends and colleagues about your business?
  • Who Manages The Community Manager That Manages Your Community? – Community management is among the fastest-growing job areas in recent years. The increasing popularity of the social networks means that companies are ever-mindful of the need to have a presence in an environment where being absent means the conversation is taking place without you, and so have cast their nets in a bid to hire community managers with a wide range of profiles.

Community and Social Media Jobs

  1. Senior Manager, Online Community Management Consulting at Socious – Mesa, Arizona
  2. Russian Community Coordinator at Playstation – London
  3. Communications Officer, Community Manager Generalist/Digital Strategist Job at the Bill and Melinda Gates Foundation – Seattle, WA
  4. Community Manager at Purina – St. Louis, MO
  5. Senior Community Manager at GREE – San Francisco, CA
  6. Associate Director, Social Media at iCrossing – New York, NY
  7. Senior Community Manager, Emerging Products & Services at Autodesk – San Francisco, CA
  8. Digital Community Manager at WGBH Educational Foundation – Boston, MA
  9. Community Manager at Beats By Dr. Dre – Los Angeles, CA
  10. Community Manager at digitalundivided – New York, NY
  11. Community Manager Intern at Disqus – San Francisco, CA
  12. Senior Community Manager – Agriculture, Food and Beverage at World Economic Forum – New York, NY
  13. Content and Social Media Manager at Luxury Link Travel Group – Playa Vista, CA
  14. Social Media Community Manager at mzl – Austin, TX
  15. Cloud Evangelist / Community Manager at Netuitive, Inc. – Reston, VA
  16. Community Impact Manager at Google – Phoenix, AZ
  17. Assistant Community Manager – Weekend Specialist at GameStop Texas Ltd. – San Francisco, CA
  18. Social Media Community Manager at OtterBase 2 reviews – El Segundo, CA
  19. Community Manager at Needle – Bluffdale, UT
  20. Manager, Corporate Communications at LinkedIn – Mountain View, CA
  21. Social Media Strategist at Pearson Education – Lakeland, FL

Have a wonderful weekend – we’ll see you in June!

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

 

 

Friday Roundup: The Roadtrip is Over

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.road trip

Happy Friday, everyone! If you’re in the US you might already be out taking advantage of a long weekend and celebrating the Memorial Day holiday! Our month-long roadtrip came to an end today with the conclusion of the LiNC event in San Francisco, and our whole team is ready to re-charge after a busy May.

This week we have some great links for you, a new Community Fact poster, and of course – social media and community jobs!

The links:

  • Webinar: Community Manager Spotlight with Ian – If you’re considering, implementing or managing a community-based support model this is a don’t miss webinar. Join Ian White, Manager of Support at Rackspace, as he discusses his award-winning customer support tactics.
  • SOCM Community Fact #03 – Executive Engagement Matters – We’ve heard a lot of talk in the last few weeks about the link between executive support and community success It seems like executive adoption is on the mind of many community practitioners, and with good reason.
  • The Flip Side Of Employee Engagement – “In a world where Gallup pollsters say 71% of American workers are “disengaged” from their work, “employee engagement“ is clearly an issue needing to be addressed.”
  • Social ROI = Return on Insanity – “There’s no way to put this delicately, so I’ll be blunt: quantifying the financial benefits of an enterprise social network is turning your company — and the entire social technology industry — into a three ring circus.”
  • Culture Eats Strategy For Breakfast – “I used to think corporate culture didn’t matter. Discussion of vision, mission and values was for people who couldn’t build product or sell it! We had work to do and this MBA BS was getting in the way! And then my first company failed.”
  • Webinar: How Real-World Community Managers Build Successful & Thriving Online Communities – Does your branded customer community have what it takes to be best-in-class? Find out May 29 when DNN hosts The Community Roundtable for a discussion on how top-performing online communities deliver quantifiable business value.
  • How to Design Your Enterprise Social Network for Maximum Impact – Check out this four-part series which highlights the Fogg Behavior Model and strategies to drive member engagement.
  • Beyond Adoption to Value Creation – “A great deal of attention in enterprise social networking has gone into ‘driving adoption’. A focus on adoption can distract organisations from the real challenge of any business activity, creating value in fulfilment of the organisation’s strategy.”
  • Ask Me Anything (or how to steal the best ideas for making work better) – Great overview on the popular “Ask Me Anything” open discussions from John Stepper. We think AMAs are a great content and engagement tool in networks.

Social Media and Community Jobs:

  1. Senior Manager, Online Community Management Consulting at Socious – Mesa, AZ
  2. Community Manager at Moementum – Bend, OR
  3. Blackbaud Net Community and Social Media Administrator at Clark University – Worcester, MA
  4. Director, Global Marketing, Digital and Social Media at Global Specialty Retail Company – New York, NY, USA
  5. Community Manager at Synergis – San Francisco, CA
  6. Coordinator Athletics Social Media at College Sports – Murfreesboro, TN
  7. Sr. Associate Social Media Community Management at Capital One – McLean, VA
  8. Community Manager/Social Content Strategist, Multicultural at Marina Maher Communications – New York, NY
  9. Associate Manager, Online Communications at ASAE & The Center for Association Leadership – Washington, DC
  10. Associate Director of Communications at SeriousFun Children’s Network – New York, NY
  11. Leader, Social Media & Digital Communications at MasterCard – Miami, FL
  12. Digital Client Engagement Strategist at Fleishman-Hillard – Dallas, TX
  13. Senior Community Manager at Townsquared – San Francisco, CA

Have a wonderful weekend wherever you are! I hope the weather is lovely and you have excellent company. We’ll see you back here on Tuesday with a new Faces of Community Management profile!

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Did you know that TheCR Network members work with all kinds of communities? In fact, about 25% work in either internal or external communities and 50% work with both! No matter what kind of community you work with membership in TheCR Network will save you time and improve the quality of your work by connecting you with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.

Friday Roundup: Sitrion Roadtrip Edition

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Sitrion Selfie

Today I’m settling back in after a week on the road. Rachel and I visited Orlando for Sitrion’s Collective 2014. I had a great time and met tons of people who really “get” community. It was wonderful to have conversations about the challenges a community manager faces and get to hear from some exciting brands.

Luke Sinclair emcee’d the event (full disclosure – Luke is also a member of TheCR Network) and he did an amazing job getting everyone involved. Each day he issued a challenge for attendees – and on Wednesday it was a #selfie challenge. I’ve never seen so many people in business attire happily plotting the most creative selfie! (That’s ours, above!)

I loved the twitter stream (and the selfies) so much that I created a Storify that I’ve included at the end of this post – now it’s like you were right there with us! Next week Jim, Hillary and Jillian are headed to San Francisco for Lithium’s LiNC. If you’re going to be in town for LiNC please let us know – we’d love to meet you!

Don’t worry – even with all my selfie excitement I didn’t forget the links:

Free Webinar: Community Manager Spotlight with Ian White – Implementing a community-based customer support model?This 30 minute live webinar on June 3rd at 2pm ET will focus on Ian’s innovative use of a community customer support model. His team recently was awarded a silver award for Best Use of Technology in Customer Service at the eighth annual Stevie Awards for Sales & Customer Service.

Online Communities Reap Benefits From Volunteer, Executive Leadership – Strategy, governance, and executive leadership. In the most simple terms, these are a few of the keys to success for an online community. Sound familiar?

Webinar Recap: Community Manager Spotlight with Maggie McGary – Missed last month’s Community Manager Spotlight webinar? If you work in the association space this is a don’t miss conversation full of tips for driving and maintaining member engagement.

How Social Business Grew Up – The management concepts that have evolved as social media has transformed global communication are now resulting in meaningful changes in the enterprise. New Social Media and Community Jobs:

  1. Director/Manager, Digital & Social Media Marketing – Mimi’s Cafe, Dallas, TX
  2. Communications and Social Media Manager – American Association of Pharmaceutical Scientists, Arlington, VA
  3. Social Media Marketing Manager, Global Brand – Linkedin, Sunnyvale, CA
  4. Manager Social Media – New York City, NY
  5. Global Director of Social Media – BlackRock, New York, NY
  6. Senior Community Manager, Emerging Products & Services – Autodesk , San Francisco, CA
  7. Product Manager, Enterprise Social – Nordstrom, Seattle, WA
  8. Senior Community Manager – MRY, New York, NY
  9. Global Community Engagement Manager – Apple, Santa Clara Valley, CA
  10. Associate Community Manager, Global Marketing, Gap Brand – GAP Inc, New York, NY

Finally, as promised – here’s our Storify of Collective 2014. One last great big thank you to everyone at Sitrion for the awesome event!

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

Friday Roundup: J.Boye Recap Edition

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

Photo Credit: @jedpc

Photo Credit: @jedpc

We kicked off an exciting May of travel by tagging along with Rachel as she attended the J.Boye Web & Intranet Conference in Philadelphia. Rachel, along with three TheCR Network members, presented at the conference, and if our twitter stream is any indication, a great time was had by all.

Next week Rachel and Shannon will visit Orlando for Collective 2014, and the week after Jim, Hillary and Jillian will trek to the West Coast and visit San Francisco for Lithium’s LiNC. Will you be attending any of these events? Let us know – we’d love to catch up in person!

Didn’t get to attend J.Boye? We’ve pulled together all our favorite moments from the three day event in our very first Storify and included it at the end of this post.

Don’t worry – we didn’t forget the links (or the jobs!) this week:

Framework: Collaborative Economy Honeycomb – “The Collaborative Economy enables people to efficiently get what they need from each other. They use powerful technologies that enable Crowdfunding, Peer-to-Peer lending, the Maker Movement, and the Sharing Economy. If you look closely, the crowd is becoming like a company: self funding, designing, producing, and sharing what they already have.”

To Be Heard, Turn Down The Volume – “What is it about the Internet that has made everybody so sure of themselves? You’d think the level of disruption during the past 20 years would have had the opposite effect. Instead, the number of people stepping onto their virtual soapboxes and telling the rest of us what to do and think has exploded. They opine with such surety, such clarity, such force.”

New Webinar: Community Manager Spotlight with Ian White – This 30 minute live webinar on June 3rd at 2pm ET will focus on Ian’s community journey and his team’s innovative use of a community customer support model. His team recently won a silver award for Best Use of Technology in Customer Service at the eighth annual Stevie Awards for Sales & Customer Service. This webinar will include a Q&A – have your questions ready.

Want to Succeed in Social Business? Invest in It .- “The good news is that 76 percent of communities have approved strategies. This is a great indication that organizations and executives can now envision the value communities will contribute to their business and suggests a maturing market. The bad news? Only 35 percent communities have approved and resourced roadmaps.”

Community and Social Media Jobs:

  1. Community Executive at 1000heads – Greater New York City Area
  2. Senior Community Manager at Reputation.com – Redwood City, CA
  3. Global Director of Social Media BlackRock USA –  NY
  4. Social Media Copywriter at Thrillist Media Group – NY
  5. Director Social Media Marketing at Capital One – Mclean,VA
  6. Associate Director, Social Media at Fuel Freedom Foundation – Irvine, CA
  7. Pro Sports – Social Media Associate at Workinsports – Minneapolis, MN
  8. Online Community Manager at TechSoup Global – San Francisco, Remote Work Possible
  9. Community Manager at  HERE, a Nokia business – Boston, MA
  10. Social Media Community Manager at MDG Advertising – West Palm Beach, FL
  11. Community Manager at Carolina Herrera – New York, NY
  12. Social Media Strategist at Mason Zimbler – Austin, TX
  13. Community Manager at CyberCoders, Newton, MA
  14. Community Manager – Unreal Engine at Epic Games – Cary, NC
  15. Director of Social Media at Bentley Channel Group – Washington, DC
  16. Social Media & Community Manager at Zoosk – San Francisco, CA
  17. Content & Community Manager at The News Hub – London, England
  18. Community Manager at NPR – Washington, DC

 

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

 

Friday Roundup: The SOCM 2014 Edition

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

SOCM 2014 SponsorsAfter months of surveys, number crunching, chart perfecting and copy editing the State of Community Management 2014 was finally released this week! It feels a little bit like our baby bird has flown the nest – but we couldn’t be more excited to share it with you. We’ve already seen a few interesting articles analyzing the data – and we’d love to hear from you. If you have a perspective on the data or the findings please share it with us and we will feature it in a Friday Roundup post!

This week was understandably SOCM heavy for us, but there are some other great links from around the web and of course – the latest and greatest community and social business jobs we could find.

 A few SOCM focused articles from around the internet: 

Other great links: 

And as always, the coolest community and social media jobs available this week: 

  1. Director of Community Solutions at Small World Labs – Austin, TX
  2. Online Community Consultant at Small World Labs – Austin, TX
  3. Social Media Community Manager/Editor at DoctorDirectory.com – Asheville, NC
  4. Senior Community Manager at Reputation.com – Redwood City, CA
  5. Community Manager – at Firebase – San Francisco, CA
  6. Technical Community Manager at Famo.us – San Francisco, CA
  7. Community Manager, Turkey New York at Foursquare – New York, NY
  8. Global Community Manager atUBM – New York, NY
  9. Online Community Manager at National Institute for Children’s Health Quality – Boston, MA
  10. Social Media Community Manager at Creative Circle – Dallas, TX
  11. Manager, Community Mgmt at DigitasLBi  3 reviews – Illinois
  12. Director of Social Listening/Community Manager at Freeman Leonard – Dallas, TX
  13. Senior External Community Manager at Jive Software – Palo Alto, CA
  14. Senior Community Manager – Internationalization at Mozilla-  Remote, OR
  15. Sr Community Manager at CA Technologies – Islandia, NY
  16. Community Manager, Design Focused – Chicago at Uber – Chicago, IL
  17. Digital Analytics and Community Manager Job at The Bill & Melinda Gates Foundation – Seattle, WA
  18. Content & Community Manager at eCommerceFuel.com – Bozeman, MT
  19. Senior Director, Community Operations at deviantART – Los Angeles, CA
  20. Principal Community Management Associate Social Media at Capital One – McLean, VA
  21. Social Media Strategy Manager at Kforce – Plano, TX 

 

Have a great weekend – we’ll see you next week with a news Faces of Community Management profile, the monthly Network recap with Hillary and a new Community Fact poster!

 

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Looking to take your career in community management to the next level? 92% of members agree that TheCR Network supports and advances their personal and professional goals. Learn how our research, access to peers and experts, targeted content and exclusive concierge service can help you achieve your goals. 

 

 

Friday Roundup: Happy Anniversary to Us

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable.

2/3 of TheCR Team

2/3 of TheCR Team at The Anniversary Happy Hour

This week we were lucky enough to celebrate our fifth anniversary! We gathered with good friends and members at the Summer Shack in Cambridge, MA (the site of some of the very first TheCR Lives!) and shared cupcakes, beer and memories. You can check out pictures from the party on our facebook page.

All month we’ve been looking back at the last five years in the community world and honestly, it’s ok to get a little teary. We’re so proud of the friends we’ve made, the companies we’ve collaborated with and the community managers we support every day. Ok, enough mushy stuff.

This week the links are heavy on community jobs – 20 in fact!  There are so many cool opportunities out there for community and social business professionals right now – it’s definitely an exciting time to be in the space. Have an awesome job not listed here? Add a link in the comments, or tweet it to us and we’ll be sure to share it!

    1. Director of Community Operations at Meetup
    2. Social Media Communications Specialist at BCBSNC
    4. Global Community Manager at UBM
    5. Instagram is looking for a #CMGR
    6. Social media community manager job at @Shutterstock
    7. Internal/Yammer Community Manager role at Macquarie Group
    8. Specialist, Community (Small & Medium Business) at Facebook
    9. Social Media Community Manager/Analyst at GYK Antler
    10. Senior Community Manager at Reputation.com
    11. Community Manager, Boston at HERE, a division of Nokia
    12. Community Manager at Mirrorball
    13. Community Manager — Social Media at Lumentus 
    14. Social Community Manager at DigitalOcean 
    15. Social Media Community Manager at Verizon 
    16. Community Manager – Unreal Engine at Epic Games
    17. Community Manager (Social Media Manager) at POSSIBLE
    18. Community Manager at Passenger 
    19. Social Community Manager at HTC
    20. Community (On-Line) Manager Job at Thomson Reuters
    21. Social Business Community Manager at VCE, the Virtual Computing Environment Company
    22. Global Director of Social Media at BlackRock USA

Have a wonderful weekend! We’ll be back on Monday with the final installment of the Retrospective podcast series with Rachel Happe and Jim Storer and we’ll be releasing the State of Community Management 2014 on Tuesday!

 

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Did you know that TheCR Network members work with all kinds of communities? In fact, about 25% work in either internal or external communities and 50% work with both! No matter what kind of community you work with membership in TheCR Network will save you time and improve the quality of your work by connecting you with peers, experts and curated information. Learn how joining TheCR Network can improve the work you do.