After the thought-provoking inaugural Community Solutions Showcase at TheCR Connect 2019, we wanted to create a useful recap of the discussion for the Network, attendees, and anyone considering a new community solution. And as a result of chats with the Community Roundtable team and attendees, we … [Read more...]
Evaluating Community and Engagement Platforms
Are you evaluating and assessing community or engagement platforms? You are in great company - a lot of people are. This is being driven by shifts in the vendor space, the growing importance of these technologies to organizations, and the maturity of current programs. At The Community Roundtable, … [Read more...]
Podcast: Lisa Allison, Analog Devices, Inc.
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professional. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
(Roundtable) Launching A New Community User Interface
Whether you're working on a community redesign project or just love to talk UX/UI, this call is for you. On the call, Stephanie Field, Community Manager at Carbon Black, one of her most recent projects. When she came into the role as a new hire, she was tasked with improving the UI of Carbon … [Read more...]
TheCR’s Community Platform Requirements Library & Vendor Comparison Tool
Do you need to evaluate community platforms? Are you being asked to justify your existing platform? Are you looking at platform gaps but are not sure you are thinking of everything? The Community Roundtable has collaborated with our members to develop two new tools to support this work: The … [Read more...]
30+ Years of Community Resources
A couple days ago I paused to reflect on all of the people and resources that have helped me (and The Community Roundtable, our members, and partners) since we launched in 2009. It's not a short list. I put the question to TheCR team and we started to collaborate on a list of resources going back as … [Read more...]
What is Conversation Research? An Infographic Explainer
Recently, Jason Falls, the Co-Founder of the Conversation Research Institute (CRI) joined members of TheCR Network for an exploration of conversation research. With years of experience in social technology, both on the agency side and brand side Jason developed the concept of conversation research. … [Read more...]
Tools for Community Management: Trello, Canva, Slack.
The recent Atlassian acquisition of Trello, got me thinking about some of my favorite community manager planning, design and communication tools. Turns out my top three go-to tools for community management were not designed specifically with community management work in mind. Nonetheless, I … [Read more...]
The Value Of Social Business – Infographic
As we continue the conversation on the value of community management I think it's helpful to take a step back and think about social business as whole. This weeks infographic, originally published on MindJet is a great look at how companies think about social as a business tool. Not surprisingly, … [Read more...]
Building Value: Articulating the Power of Community Management
Over and over we hear from members and peers that articulating the value of a thoughtful and well-executed community program is one of the hardest parts of their job. Sure - wrangling tough community members isn't a walk in the park, and no one likes a troll, but condensing the power of community … [Read more...]
