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Community Conversations – Episode #91 – Catherine Hackney on Community Tools

April 11, 2023 By Shannon Abram

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.

Episode #91 of Community Conversations features Catherine Hackney, Principal at Confident Communities Consulting.

On this special State of Community Management 2022 episode, Catherine and host Anne Mbugua explore:

  • How does thinking about tools affect community work?
  • What does the SOCM 2022 report tell us about community tools?
  • How you can better understand your audience’s needs and expectations.
Catherine Hackney on Community Tools

Listen to Catherine Hackney on Community Tools

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Catherine Hackney on Community Tools

About Catherine Hackney

Catherine Hackney is the Principal at Confident Communities Consulting, LLC, a Higher Logic Certified Partner. She is a reliable online community management consultant with nine years of experience. Cathering demonstrates expertise in increasing member engagement and of the Tradewing and Higher Logic platforms. Catherine was the recipient of the Higher Logic MVP award in 2016-2022. Learn more about Catherine.

About The State of Community Management

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.

The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model™.

Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry. 

Kelly Munro on Content and Programs
Download your free copy of the State of Community Management 2022.

Don’t Let Your Community Get Stale

February 21, 2023 By Shannon Abram

The Tools competency of the Community Maturity Model™ considers the technical architecture of an organization, and how social technologies and community tools fit into it. Tools can be anything that provides efficiencies or leverage and require investment (both for the tool itself and for the training) behavior change, and changes to the environment needed to use the tool effectively. You can learn more about how we think about community tools in our Community Technology Framework™.

Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience changes on a quarterly or annual basis. Even if it’s simply adding a new module or updating the icons on your home page, making changes helps drive interest and engagement. You don’t need a background in UX to make meaningful improvements to the design of your community.

While we saw a jump in the number of respondents in our 2022 State of Community Management research making monthly changes to their community, and frankly, this seems like overkill. While you should definitely be adding, updating, and removing stale content from your community (especially on your home page or landing page where people typically begin their journey) changing the core design elements too frequently can be confusing and disorienting to users.

However, if you’re one of the people who is never making changes (17% in 2022 vs 31% in 2021), you should consider making modest improvements on an annual basis at a minimum. The internet moves fast, and you don’t want users to feel like your site is outdated. Keep reading for expert UX advice for your community program.

Expert UX Advice for You Community

Expert UX Advice for Your Community

Stephanie Field is a Community Manager at Carbon Black. She shared her best practices for designing a thoughtful community ux to increase engagement and user satisfaction.

Being able to easily navigate a community is key for customers, partners, stakeholders, and employees. Giving them easy access to the information they are looking for, and intuitive ways to participate is critical to community adoption, and long-term community health.

Do leverage internal experts.

Mine your organization for internal resources that are experts in user experience for feedback and ideas. This might include your UX team, designers and QA folks.

Do your research.

Conducting research beforehand ensures that you have the interests of your audience in mind. Analytics, stakeholder interviews and end-user interviews all contribute to a well-rounded view of needs.

Don’t procrastinate.

When you have to rely on other teams to be successful be proactive with the project deliverables. Getting the necessary resources in place so everything is ready for go-live will make sure you launch smoothly.

Don’t over-promise.

Set clear expectations in the beginning of the project of what internal stakeholders and end users can expect. When you crush expectations, then everyone will be even more bought into the UX.

Get more community ideas and advice in the 13th annual 2022 State of Community Management report:

Help Community Programs Scale

Your Community’s Impact: How To Measure It

January 24, 2023 By Guest User

By: Morgan Wood, Head of Community at Hivebrite.

Note: This guest post is sponsored content from Hivebrite. Learn more here. 

Building trust and growing your community requires communicating your impact, but measuring impact isn’t always straightforward. Your choice of success metrics should not only hold you accountable but also tell your community’s story. 

Here, we’ll explain how to identify your community’s success and demonstrate its impact quantitatively and qualitatively.

Measuring Quantitative Impact  

Quantifying your impact involves many considerations, including:

  • The health of your community
  • The quality of member sentiment
  • The engagement of your audience in events

Let’s take a closer look at how you can measure each one!


Understanding Your Community’s Overall Health

The first step to understanding the impact of your community is to take a holistic view of its overall health. You can do this by looking at various metrics such as activity, reach, and overall growth—to do this we recommend you use the following metrics:

Traffic MetricsActivity Metrics
# of unique visitors per time frame# of page views per timeframe# logins per timeframe# registrations per timeframe% conversion of members # of Monthly Active Users (MAU)# posts created per timeframe# of moderator actions performed per timeframe

Diving Deep Into Member Sentiment  

In order to dive deeper into engagement, it is necessary to have a good understanding of your community’s overall health. Often, this means looking at things like how often members log in, what kind of content they interact with, and how long they spend in the community. 

However, engagement has been watered down (especially with the community boom) so we want to dig deeper by looking at sentiment metrics. The better you understand your members’ feelings, opinions, and attitudes toward your community, the better you can shape their community experience.

Targeted Feeling Metrics
Belonging# New Members # New registrations 
Importance% feedback implemented from members % of engaged members vs. members registered
Security # unique comments from members# unique discussion posts from members
Happiness # of converted advocates or championsYour overall Community Health ScoreYour Net Promoter Score (NPS)
Event Metrics
# of registrations vs. # of attendees% Engagement of Attendees# Website Visits% Returning Attendees# Post event engagement (i.e: on-demand content views)

Discover how creating a sub-community around your flagship events can boost reach and impact.

Measuring Qualitative Impact  

Traditionally, organizations have focused on quantitative data, but not everything can be reduced to a number. There is just as much value in qualitative data as quantitative data. Qualitative impact allows you to elevate, champion, understand, and tell the stories of your members.

Gathering Member Stories

Ask for member stories! These are simple but powerful narratives that highlight how your community has made a positive difference in someone’s life. Stories like these are invaluable when it comes to showing the impact of your work.

Ottobock is a med-tech company continually specialized in prosthetics and orthotics. Its community, Movao, connects amputees using its products.

The team running the community has created a stories page where community members share inspiring stories about their life:

Conducting Surveys and Polls

Asking your community members directly is another great way to measure the impact of your community. You can do this through surveys, polls, one-on-one interviews, or focus groups. This method is especially useful if you want to get feedback on specific initiatives or programs.

Correlating Your Data

Correlating data is critical. Correlation can tell if two variables have a linear relationship, and the strength of that relationship.

If someone doesn’t attend any of your community’s events in the coming year, how likely are they to renew their membership? If you compare this to someone who attends an event, you might be able to predict how likely they are to resubscribe the next year. You can use this information to focus on initiatives that have the greatest impact when two variables are correlated. 

Invest time in understanding and measuring your community’s impact across your organization by working with other departments. If, for example, your community strives to improve products, you must work closely with the Product and Customer Success Teams to determine how many ideas are implemented, how they affect customer satisfaction, and how they influence new customers.

Final Thoughts

Measuring impact is often imagined to be far more complicated than in practice. The best place to start is with your members and what impact you want to make for them. Remember, the most important thing is to keep your community’s goals top of mind and apply a rigorous methodology when evaluating your chosen metrics.

About Hivebrite

Hivebrite is an all-in-one community management platform. It empowers organizations of all sizes and sectors to launch, manage, and grow fully branded private communities.

Community Conversations – Episode #85: Dianne Kibbey on Community Migrations

October 4, 2022 By Shannon Abram

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #85 of Community Conversations features Dianne Kibbey, Global Head\VP of Community and Social Media, Newark Electronics.

Dianne shares a look at how they choose a new community platform, and what the timeline looks like for a major community migration. She also chats about how her community uses google translate to connect their global member community.

This episode of Community Conversations is sponsored by Verint.

Listen to Dianne Kibbey on Community Technology

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Questions we cover in Episode #85:

  • What was one of the biggest considerations when choosing a platform?
  • How do you measure the number of registered members?
  • Have you found a programming that transcends geographical differences in language?
  • What were some of the major milestones along the way and how long was the overall migration process?
  • How can you clean up the cobwebs in your online community?
  • What were some of the key aha moments in making this change?

About Dianne Kibbey

Dianne leads global social media marketing and the strategy\operations of the largest online community for electronics engineers and makers for Premier Farnell, a global B2B distributor of electronic components. Dianne has over 15 years of experience leading industry-recognized innovation and launch strategies for business, online communities (internal and external), unique content marketing programs, and social media strategies. She is a strong leader, recognized for building highly effective and diverse technical development and business teams with the ability to speak both business and tech to ensure maximum benefit. Dianne is exceptionally skilled at marketing to highly technical audiences.

About Newark Electronics

Newark is a high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Global access, with service that’s close to home

Newark has operations in the US, Canada and Mexico, serviced from our regional distribution hub in South Carolina. We are committed to supporting local language, currency, product and shipment needs across North America and around the world. As part of Farnell’s global operations, our access to stock and stronger relationships with suppliers, we are better able to serve your needs.

A commitment to innovation that powers change

We have a history of innovation and have developed many industry firsts that save precious time for our Design Engineer customers, such as the first online Community for engineers – element14. More recently we continue to bring the latest technologies to market, from development tools that speed up the design process to modular devices that engineers can quickly and easily build into their devices and the latest in easy-to-deploy artificial intelligence.

Developing Developer Relations: A CircleCI DevRel Case Study

November 15, 2021 By Shannon Abram

The Problem

Jeremy Meiss, Director of DevRel and Community, joined CircleCI in February 2020. But while Jeremy’s role was new, CircleCI always understood that Developer Relations was necessary.

“Developers are at the core of what we’re building,” says Jeremy. “They’re the ones using our platform.” But when he joined, they only had a team of two and needed to develop a new strategy. “We’re in a competitive space, and community is a differentiator for us. It’s through building relationships that we’re going to continue to grow. We know we’ve got a fantastic product, and that word of mouth is there, and community is an important part of that.”

The Solution

Jeremy began to put a new strategy in place, focusing on education and inspiration through scalable programs rather than just hitting conferences. “Orbit has informed everything we’ve done since,” says Jeremy.

Identifying KPIs to Drive Community Growth

“We started by raising awareness of what we were doing,” and that started with defining KPIs. At that time, “we only knew stats like the number of events attended and blog posts published, nothing about how our reach was growing, or whether we were getting better at activating developers and nurturing advocates.” 

Orbit supported their KPI definition by bringing visibility into their community across platforms. By integrating their Discourse support forum, GitHub, Twitter, and other channels, they could pipe their data into Orbit. “Orbit provides us with a single pane of glass to visualize our community. This means we can better understand our community, see growth opportunities, and where we can focus on building a vibrant community.”

They were soon getting insights. “Originally, we thought our community was just our Discourse forum of folks adding questions. Orbit has helped us see into areas we weren’t tapping – areas we didn’t know we had people doing all these valuable things. We now know that GitHub is our most active source, and that’s where we’ve found the most opportunities to build relationships and help developers on their path, too.”

Data-led Iterative Program Improvement

Based on these insights, they started to create specific programs to drive community health metrics, like “active users, and returning users versus new users, which forms part of our OKRs around growing the community. Before Orbit, we couldn’t tell whom we needed to focus on. We had multiple different tools telling us bits, and we thought we’d need to build out our own thing, in an Excel spreadsheet, Airtable, or whatever, to bring all that information together. That would have been time-consuming and error-prone. With Orbit, we didn’t need to do that.”

“We can now see whether those we connect with at conferences or workshops are moving through the engagement levels. We use the Orbit Model to gauge that. So we know if we need to go do something more to help them take that next step”. Over time, they’ve been able to use the reporting in Orbit to “refine what activities we do. It tells us where we can do better. Have live streams worked for us? Is that activity adding new members or engaging existing ones more? With that knowledge, we know the activities we should focus on.”

“We automate key actions too. So we can reach out to contributors and thank them publicly or identify potential ambassadors. Orbit puts a face to the community member so that we can build that relationship.”

Creating Custom Reporting with the Orbit API

Beyond the built-in reports and automation, CircleCI has made extensive use of the Orbit API. “We’ve built out our own integrations around it, and the open API piece has helped a lot with that. We have internal dashboards that we present on slides each week to other teams. We use the reporting API to get the raw data we need into our internal reporting to be consumed by other areas of the company, including marketing and at the executive level. We can see where we are and if we’re meeting different goals.”

The Result

Guided by Orbit, Jeremy and his team have built out programs that engage, educate, and excite their user base and help build relationships with their developer community.

From one developer advocate and one community manager, they’ve been able to grow their team, forming regionally focused sub-teams. They now have 16 team members across the company who are in their Orbit workspace. “Everyone is in Orbit for one thing or another at different levels – talking and learning, building programs, and establishing processes around what we do. Orbit informs what they’re doing and helps them keep track of the relationships they’re building”.

“With these metrics and reporting, we’ve been able to prove our strategy and ensure investment to keep growing our impact. We’ve shown how more and more people are talking about us and how the community is rallying around us. So now we’re continuing to grow the team, our impact and maximize the opportunities we’re seeing”.

Their usage of Orbit is spreading within CircleCI, too, helping them collaborate closely with other teams. “It’s now used by folks from our product and customer engineering teams who work with Orb contributors and Partners. They keep notes and get a feel for what’s happening and who is doing what. We built out a feedback integration with Orbit so product can see who is providing valuable feedback, which informs who we provide with beta access. Now we’re in the process of sending Orbit data into our data warehouse so we can understand how the community fits within our customer base and how DevRel activities feature in a typical customer journey. It has made getting that process up and running a whole lot easier”.

“The team has been able to take Orbit and run with it, see what’s happening, and better understand our community.”

Hear more of the CircleCI story on this episode of our podcast, Community Conversations.

Communities Change How We Work

August 27, 2020 By Rachel Happe

The global health crisis brought on by COVID-19 has put the transformation of work into stark relief. It has changed how we work. Those that had already started to use digital technologies to change work found it an easier transition. However, those that had not explored the flexibility of digital work environments have struggled – discovering that ‘lift and shift’ approaches that replicate in-office dynamics directly to the virtual environment don’t actually work very well. Digital workspaces also and heighten and expose cultural problems that have long existed.

The way we work is changing – and it will never go back because the flexibility and fluidity that digital connectivity and collaboration offers is immense; it literally gives many individuals hours of their day back, helps them juggle family and work responsibilities, and increases their productivity when done well.

At The Community Roundtable we’ve been working with online work communities for over a decade and they are demonstrating a new organizational model that fits the digital and knowledge economy. Instead of rigid, control-based governance, communities require structures that rely on shared intrinsic motivators to inspire, support, and reward work. As a result, communities capture more energy, productivity, and leadership while often achieving massive scale. They don’t just allow self-management and individual agency – they require it. Behaviors – not roles – determine leadership, productivity, and personal growth.

Understanding Community Governance

In 2009 we created the Community Maturity Model to help the organizations with which we worked to understand the changes required to move from a highly extrinsically-controlled, hierarchical, and rigid model of organizations to an intrinsically-supported, networked and fluid organizational model.

How to improve community engagement

We’ve spent the last decade publishing annual research, The State of Community Management, and holding roundtable discussions with experts and members of TheCR Network in order to understand how this evolution was happening in practice. We have learned a lot.

Evolving Governance Standards

This week speaking at the Digital Workplace Disruption conference, I was reminded by how far the discussion around the future of work has come; what once was the future of work is more and more the reality of work. Organizations are much more likely to understand that all the investments in technology will do nothing without investment in governance, management, leadership, and culture change. Organizations are also accepting that the COVID crisis will not end the change in working practices so their choice is to adapt or become increasingly inefficient.

It seemed like a good time to revisit how we represented the competencies in the Community Maturity Model visually – because many harken to a more traditional understanding. Strategy is no longer mandated and fixed, but evolving. Leadership is not related to a role but to behaviors. Culture is easier to understand.

The Community Maturity Model is evolving in the following ways:

STRATEGY

In successful communities, strategy co-created and adapted as needed. Alignment comes from a compelling shared purpose that energizes everyone in its pursuit. Commitment comes from the shared value that is generated by the community – which returns more value to every participant than is contributed. Intrinsic incentives are aligned across the ecosystem rather than fractious between creators, distributors, and consumers of value so commitment and loyalty do not require coercion.

LEADERSHIP

Leadership is achieved not through a bestowed role but by behaviors that earn the trust of others. Everyone has access to lead and leadership is earned by having a vision that resonates, relationships that influence, and a big enough network to have impact.

CULTURE

When the focus of work is on transactions and content, culture is ambiguous and difficult to understand. However, when behaviors determine leadership and decisions, culture becomes clear. Culture can be seen in the breadth and depth of different engagement behaviors, which we define broadly in the Community Engagement Framework. Measuring these behaviors and tracking them over time can reveal how culture is changing.

MANAGEMENT

In our traditional understanding of management is that it is a role responsible for managing work tasks and the people performing those tasks. It is focused on assigning, monitoring, and reporting. It is disturbingly patronizing and paternalistic. In communities, there is no structural control that can force and pressure members into doing anything and it, therefore, creates a more democratic and equitable culture. Community management then is not about managing individuals and their actions – it is focused on managing the environment and the governance model. Much of their work focuses on strategy, infrastructure, guidelines, programming, and measurement – all the things that define the vision and the boundary conditions while making it as easy as possible for members to contribute and access value.

CONTENT AND PROGRAMMING

We tend to obsess about content – and it is important but it’s not an end goal on its own, although you wouldn’t know that looking at many of our metrics. The objective of content is to help others learn something – and learning can also be done through conversation. So the goal is less about maximizing the amount of content and ensuring that there are learning pathways for people to explore at their own speed, full of opportunities to find content and connect with relevant peers and experts.

GOVERNANCE

In a extrinsically controlled organization, governances is focused on standardizing roles, tasks, processes, and rewards. It creates structures that tend to feel like constraints and cages and inhibit individuals from bringing their whole selves to work – because the organization does not celebrate the things we do and are that don’t fit in their boxes. Diversity in controlled organizations is a bug, not a feature. In communities, where every individual has self-efficacy and determines how they show up and contribute they are free to be who they want in any context. Differences are prized because it means the community can seize new opportunities that it couldn’t before. Differences challenge others to learn and explore. The goal of governance in communities is to ensure that the elements of a successful community exist and are updated as things change – and to create the boundaries that determine the purpose of the community, all of which are co-created with the community itself.

TOOLS & TECHNOLOGY

In organizations designed for control, tools and technology is a core mechanism to enforce control. It’s job is to increase the productivity of processes and outputs, which it does by standardizing them. The challenge with communications tools and technology is that good communications, relationships, and creativity cannot actually be forced. Tools can help and support but they can’t force someone to be more empathetic than they are. In a community environment, tools and infrastructure can make behaviors easier, through the UX design and integrations. By making some behaviors easy and others hard, tools increase the likelihood of behaviors without extrinsic coercion.

METRICS AND MEASUREMENT

In a production economy driven by extrinsic control, output is the primary artifact of productivity. In a knowledge economy, maximizing the production of knowledge/content is actually detrimental in that it overwhelms people and makes understanding and decision-making more difficult. One need only look at how effective disinformation campaigns are online. Overwhelmed with content, people rely on emotion not facts to focus their attention. With no control over tasks or individuals, the focus of communities is to make behaviors that lead to outputs easy and socially rewarded – so the focus on metrics becomes engagement behaviors vs. outputs. This puts the focus not on generating more content for its own sake but on building the connections, trust, and dialog necessary for a shared understanding and response. It turns out, it is also how to maximize creativity and innovation because it ensures people feel safe to share their ideas and questions.

The Future of Organizational Governance is Community Governance

Years ago, when I used to say that the future of all management was community management I would get confused reactions. Today, when I say that many people enthusiastically agree – because they see how poorly we are prepared to deliver a broad and inclusive economy that tackles the multiple complex crises we are facing. While organizations continue focusing on delivering more and cheaper products, individuals are literally struggling to live. The economy is working well for fewer and fewer people – and it is unsustainable, out of touch, and doing little to address the most pressing needs or biggest opportunities we have in front of us.

There is a different and better way to create economic wealth that is both equitable and sustainable. Communities change how we work.

The Community Roundtable Connect: Community Solutions Showcase 2019 Snapshot

October 23, 2019 By Binta Dixon

After the thought-provoking inaugural Community Solutions Showcase at TheCR Connect 2019, we wanted to create a useful recap of the discussion for the Network, attendees, and anyone considering a new community solution. And as a result of chats with the Community Roundtable team and attendees, we are certain the discussion is just beginning.

The CSS 2019 Snapshot covers some of the themes and topics discussed during the event; including the key trends we’ve observed about the community technology market, an update to our Community Technology Framework, and how our partners envision the future of community. The diversity in these vision statements alone made for a great discussion – and we hope it inspires your reflection too.

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Evaluating Community and Engagement Platforms

September 16, 2019 By Shannon Abram

Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are. This is being driven by shifts in the vendor space, the growing importance of these technologies to organizations, and the maturity of current programs.

At The Community Roundtable, we think about and break down these platforms in the following way:

Each of these layers – the engagement layer, the management layer, and the administrative layer – are important for a mature engagement platform. This structure reveals why community strategy is critical to a successful community or engagement ecosystem – it informs how each of these layers is structured so that the user experience, management tools, and administrative governance are aligned for optimized performance. This structure also helps reveal why a sole focus on the user experience limits the growth, maturity, and value of a community program.

My recommendations for starting your platform evaluation projects:

  1. Start with Strategy: if you do not, the complexity of these platforms will confuse you, your community management team, and your members. A good strategy will help you prioritize and identify the key behaviors that you need to enable – giving you strong guidance as you look at and configure platforms. Without that alignment, the conflict will at best keep you from efficiency and at worst, hamper engagement and value.
  2. Evaluate Analytics & Reporting Next: no matter what your members are doing, if you cannot see it in the data, segment it, compare it, and measure its value and influence on business outcomes, you will not be able to optimize the system. Additionally, the ability to easily get tactical, operational, and strategic reports will impact your ability to manage the community and communicate progress to stakeholders.
  3. Platform Architecture Bites Back: if you do not evaluate the permissions structure, the way in which new communities are provisioned, and the integration and indexing of content, audit options, and ecosystem governance you may be left with a tool that severely limits growth.
  4. Last, Evaluatee User Functionality: if your key behaviors are available in the platform but difficult to use, that will be problematic and it will constrict engagement rates and value. Additionally, design and in particular how graphics and faces are exposed, matters in social systems. Faces are critical to online communities feeling like communities instead of a static website, a content repository, or a transactional ticketing solution.

Are you in the process of looking at these solutions?

TheCR Network offers exclusive in-depth information and unbiased user advice, including our Community Platform Requirements Library & Vendor Comparison Tool and platform-based cohorts for learning and sharing. Learn more.

Lisa Allison on Migrating Community Platforms

September 9, 2019 By Shannon Abram

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professional. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more.

Episode #60 features Lisa Allison, Community Strategist and Enterprise Community Manager at Analog Devices.

Lisa and Shannon Abram discuss best practices for completing a smooth community platform migration on this short community-focused podcast.

This episode of Conversations with Community Managers is sponsored by Telligent.

https://media.blubrry.com/608862/thecr-podcasts.s3.amazonaws.com/LisaAllison_Sept2019.mp3

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TheCR’s Community Platform Requirements Library & Vendor Comparison Tool

October 25, 2017 By Rachel Happe

Vendor Comparison

Do you need to evaluate community platforms?
Are you being asked to justify your existing platform?
Are you looking at platform gaps but are not sure you are thinking of everything?

The Community Roundtable has collaborated with our members to develop two new tools to support this work:

  1. The Community Platform Requirements Library
  2. Community Platform Vendor Comparison Tool

The Community Platform Requirements Library

The requirements library is everything you might want to include in an evaluation – and probably a lot more, categorized by primary and secondary themes and, when applicable, the behaviors they support as defined in TheCR’s Community Engagement Framework.  While many IT groups treat community functionality as one big feature, community managers know better. This tool, which includes over 400 features, helps IT and other stakeholders understand the complexity of a robust community platform.

Vendor Comparison
Community Platform Vendor Comparison Tool

This tool is a high-level comparison tool. It allows the assessment to be weighted by primary and secondary requirements categories (which align with the requirements library), depending on the specific priorities of the organization. This is a great tool to use with stakeholders to help them understand how different vendors address needs.

A note of thanks: This tool was developed by TheCR team with a lot of input from our members – in particular, a set that participated in a requirements workshop at TheCR Connect. Collaboration like this is at the heart of what makes TheCR Network so valuable.

Would you like access to this and other tools that save you time and make you work smarter?

Join TheCR Network today!

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