The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Faces of Community Management: Jamileh Delcambre

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. The last monday of the month always means a new Faces of Community Management profile - you can check out previous ones here and here. This month we're excited to introduce you to Jamileh Delcambre. Jam is a community … [Read more...]

Friday Roundup: The SOCM 2014 Edition

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. After months of surveys, number crunching, chart perfecting and copy editing the State of Community Management 2014 was finally released this week! It feels a little bit like our baby bird has flown the nest - but we … [Read more...]

The Power of Advocacy in Online Communities

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Earlier this week we released the 5th annual State of Community Management report. While the research led to many interesting findings, this year's report provided more interesting data points than ever before. This is … [Read more...]

Podcast: Community Retrospective – Part Three

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. The first few weeks of April have flown by and we've been so excited to share a trip down memory lane with you. In case you missed the first two parts of this community retrospective with Rachel Happe and Jim … [Read more...]

Friday Roundup: Happy Anniversary to Us

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. This week we were lucky enough to celebrate our fifth anniversary! We gathered with good friends and members at the Summer Shack in Cambridge, MA (the site of some of the very first TheCR Lives!) and shared … [Read more...]

Podcast: Community Chat with Nancy White

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. When we started thinking about ways to celebrate our five year anniversary we kept coming back to the idea of how community has changed in the last few years. A handful of of people have been early champions for … [Read more...]

Interview with a Community Veteran – Michael Pace

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Our last interview with a community veteran is with one of our earliest members and most vocal supporters - Michael Pace. Michael has worked tirelessly to advance the ideas and practice of community customer support … [Read more...]

Podcast: Community Retrospective – Part Two

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. To celebrate our 5th anniversary I spent an afternoon with our founders, Jim Storer and Rachel Happe discussing the history of The Community Roundtable, how community management has evolved in the last five years and … [Read more...]

Friday Roundup: Five Year Anniversary Edition

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By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Yesterday we shared this picture via twitter in honor of #tbt (throwback thursday) of Rachel and Jim at our very first TheCRLive, at the Barking Crab in Boston, MA. It's hard to believe that was five years ago. … [Read more...]