OVERVIEW OF ROLE Community specialists are the experts and emerging experts on a community team. Unlike community manager roles, where generalists are prized, community specialists often have a focus in one of three disciplines: engagement, content, or technical initiatives. … [Read more...]
Critical Hiring Characteristics for Online Community Roles
Looking at community job descriptions (download our CCC 2020 report for 30+ online community management job descriptions), it’s clear there are some characteristics that are prized by hiring managers. While empathy, communication skills, and collaboration have always been a component of a community … [Read more...]
Community Role Profile: Community Strategist
OVERVIEW OF ROLE The community strategist role is an expert role dedicated to what the title implies – community strategy. Typically, strategists are individuals with community management experience who have particularly strong strategic skills; analysis, community architecture, business … [Read more...]
Writing Effective Community Management Job Descriptions
Community roles – and their priorities – change not only by level of seniority and decision-making, but also by other factors; the use case, audience, community size, and community maturity.Managing a new support community for a B2B company is very different than managing a mature, internal … [Read more...]
Community Role Profile: Community Manager
OVERVIEW OF ROLE Community managers often oversee more processes than people and are the generalists of the community field. Although some community managers manage moderators or specialists, many work with other teams as the voice of the community. A community manager can be an entry-level role in … [Read more...]
Community Roles 2020: Three Myths BUSTED
We have a long history of "busting" online community myths. 90-9-1 rule, we're looking at you. The latest edition of the Community Careers and Compensation report did some new myth-busting, and in case you haven't had a chance to read the whole report, we wanted to share a few highlights with you. … [Read more...]
Community Management Skills That Matter: Technical
Technical Community Management Skills: Designing and building effective communities Technical skills are unique in that they are most easily outsourced and often score lower than their true importance because not everyone on a team needs each specific skill. But as noted in our Community Careers … [Read more...]
What is a community manager?
Community Manager is by far the most often cited and discussed role in the community space for a couple of reasons. First, in the past online communities were used primarily for tactical reasons, which often did not warrant more senior roles. Secondly, communities were often run by ‘lone wolf’ … [Read more...]
Community management salaries are on the rise
Happy Community Manager Appreciation Day, everyone! We enjoy CMAD as a chance to recognize the hard work thousands of community professionals do every day. But thank yous don't pay the bills. That's why this year for CMAD, we wanted to see how salaries for community professionals were … [Read more...]
Throwback Thursday – Community Management Research
We are gearing up to launch our 8th annual State of Community Management Survey, so I thought it would be a great time to share an overview of all the community management research we publish. This week's #throwbackthursday highlights our four major research platforms for community … [Read more...]
