The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Aaron Strout on Measurement and Best Practices

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I've been friends with Aaron since he and I were on the team together at Shared Insights. We worked on community projects like "We Are Smarter than Me" and traveled the country recording podcasts with industry rockstars. It was a bit odd interviewing Aaron since we'd tag-teamed so many interviews in … [Read more...]

Conversations with Community Managers – Stewart Mader

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Rachel sat down with Stewart Mader (blog/Twitter), the author of Wikipatterns and a recognized expert on technology adoption, to talk about the concept of social software pilots. Initially, Michael Idinopulos wrote a post called "Enterprise 2.0: Skip the Pilot" which sparked quite a conversation … [Read more...]

Conversations with Community Managers – Diane Hessan

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Diane Hessan from Communispace is one of the most approachable CEOs you'll meet. When you meet her for the first time she really wants to get to know you and listens intently. It's not surprising she runs a successful social media company given this trait and it's also not surprising she has her … [Read more...]

Conversations with Community Managers – Michael Brito

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I found Michael Brito (@britopian) through a mention on Twitter. He'd written a blog post called "Social Media Marketing Will Soon Become a Commodity Skill Set" and it somehow found it's way into my stream. I agreed with the premise and let Michael know on Twitter. We had a back and forth and before … [Read more...]

Conversations with Community Manager – Shawn Morton

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I met Shawn last March while on the Innovator's RoadTrip. He joined us for a beer in Columbus and talked about the innovative work he was doing at Nationwide. We soon realized we had a lot of friends in common and ended up at a lot of the same "social gatherings" at SXSWi. Good times! During this … [Read more...]

A Community? A Network? An Audience?

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We have a lot of semantic issues in the social media/online space.  The term community is particularly problematic because people tend to throw it around for any online group that interacts with content.  The problem for me is that communities are not about content, they are about relationships. … [Read more...]

Conversations with Community Managers – Patrick Quinn

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When we heard that the Kansas Department of Transportation had an online community we knew we had to speak with them. Rachel reached out to Patrick Quinn and he graciously accepted her invitation to sit and chat with her about what they're up to. Patrick talked about how the agency uses social … [Read more...]

#TheCRLive – August 14th

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On Friday, we had a great #TheCRLive at John Harvard's in Cambridge.  The general topic for the conversation was content creation at live events but we also covered: Percentage of women speaking at events (interesting because the crowd was primarily male) Semantics The definition of a … [Read more...]

Conversations with Community Managers – Bryan Person

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It's a little ironic that I'm doing a podcast with Bryan since the first time we met it was to discuss the best practices and lessons learned he'd accumulated in creating podcasts for Monster.com. He taught me everything I needed to know about podcasting, which served me well at SXSWi when Aaron … [Read more...]

Conversations with Community Managers – Adam Cohen

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I met Adam several years ago at my very first Social Media Breakfast in Boston and was impressed from the start. Whether it's transforming business with social media and community, staying current with his blog or dissecting the latest Red Sox trade rumors, he's up to the task. When we caught up … [Read more...]