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Institutionalizing Inclusion

June 30, 2020 By Mac Stephens

Inclusion is a critical focus for most organizations and has been particularly prominent over the past few months. Online communities are uniquely suited to promote wide-scale inclusion because of their collaborative rather than directive structure—they reward members for their unique contributions … [Read more...]

State of Community Management, TheCR Network
community management, community manager, community ROI, inclusion, TheCR Network

Five Best Practices for Onboarding New Members

May 11, 2020 By Shannon Abram

How to online new community members

How you welcome your new members matters - one of the most consistent findings in our State of Community Management research is on the impact of onboarding programs on getting new members to engage in a community. It makes sense – having someone welcome you, give you some ground rules on … [Read more...]

A Look Inside TheCR Network, Community Management Best Practices, Community Manager Role, TheCR Network, TheCR Network Webinars
community management, new member programs, new members, onboarding, welcome programs

Conversations with Community Managers – Lili McDonald on Being Comfortable with Community Technology

April 27, 2020 By Shannon Abram

Online Community Managers

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]

Community Manager Role, TheCR Podcasts
community management, community manager, community operations, platform management, platforms, technology

Conversations with Community Managers – Dina Vekaria + Maren Beckman

March 9, 2020 By Shannon Abram

Conversations with Community Managers - Dina Vekaria + Maren Beckman

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]

A Look Inside TheCR Network, TheCR Podcasts
awards, community management, Dina Vekaria + Maren Beckman, pearson, podcast, thecr awards, TheCR Network, thecr podcasts, wol

Going Back To Its Roots: Journalism and Community

October 7, 2019 By Kelly Schott

When you think of the word “journalism”, what comes to mind? A quick skim through Google News sees words like “crisis”, “lie”, and the headline statement, “Journalism needs help”. We don’t necessarily think of “community” when we think of journalism, but maybe we should. As how we communicate … [Read more...]

Community Manager Role
community management, community manager

Calculating Community ROI: Measuring the Networked Value of Engagement

September 19, 2018 By Shannon Abram

how to calculate community ROI

Few teams know their community ROI Our State of Community Management research revealed that despite the high returns we calculated, only 41% of those surveyed say that they are able to calculate value in any way themselves, and only 23% have taken the next step to calculating ROI for their community … [Read more...]

Community ROI & Benefits, Research, Strategy
community management, ROI, value

5 Big Lessons in Community Building Based on a Decade of Experience

September 18, 2018 By Rachel Happe

I am lucky to have collaborated with hundreds of organizations on their community building initiatives. That experience gives me a breadth of visibility that very few have had, allowing me to see both the similarities and differences across contexts. Communities are very much like the Leo Tolstoy … [Read more...]

Community Manager Role
community building, community management

Dos and Don’ts for Happy and Healthy Community Moderation

November 13, 2017 By Jerry Green

how to moderate an online community

We all know that a community manager’s to-do list can be daunting, if not paralyzing, at times. But what about a community moderator? Community moderation can be just as demanding. For several years, I was the one and only official member of the community “team” for a large company. Among my many … [Read more...]

Community Management Best Practices, Moderation
best practices, community management, governance, moderation

Three ways to maintain a positive tone in your online community

November 7, 2017 By Jerry Green

how to moderate an online community

For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It’s not always pretty. In a past life, I managed a large … [Read more...]

Community Management Best Practices, Moderation
community management, governance, guidelines, moderation, tone

Want to increase engagement? Welcome new community members… and then follow up!

October 26, 2017 By Rachel Happe

community manager resources

One of the most consistent findings in our State of Community Management research is on the impact of new member programs on getting new members to engage in a community. It makes sense - having someone welcome you, give you some ground rules on behaviors, give you a tour of the community, etc., … [Read more...]

State of Community Management
best practices, community management, engagement, SOCM, socm 2017, tips

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