I met Adam several years ago at my very first Social Media Breakfast in Boston and was impressed from the start. Whether it's transforming business with social media and community, staying current with his blog or dissecting the latest Red Sox trade rumors, he's up to the task. When we caught up … [Read more...]
@TheCR Quick Chat w/ Diane Hessan
Diane Hessan from Communispace is one of the most approachable CEOs you'll meet. When you meet her for the first time she really wants to get to know you and listens intently. It's not surprising she runs a successful social media company given this trait and it's also not surprising she has her … [Read more...]
@TheCR Quick Chat with Aaron Strout
I've been friends with Aaron since he and I were on the team together at Shared Insights. We worked on community projects like "We Are Smarter than Me" and traveled the country recording podcasts with industry rockstars. It was a bit odd interviewing Aaron since we'd tag-teamed so many interviews in … [Read more...]
@TheCR Quick Chat with Bryan Person
It's a little ironic that I'm doing a podcast with Bryan since the first time we met it was to discuss the best practices and lessons learned he'd accumulated in creating podcasts for Monster.com. He taught me everything I needed to know about podcasting, which served me well at SXSWi when Aaron … [Read more...]
@TheCR Quick Chat with Mark Wallace
Mark and I worked together at three different companies between 1996 - 2007. During that time we worked on social media and community projects of all shapes and sizes. When he told me he was leaving to take on a lead role in EDR's Commonground community I was thrilled. He has a deep passion for … [Read more...]
@TheCR Quick Chat with Michael Brito
I found Michael Brito (@britopian) through a mention on Twitter. He'd written a blog post called "Social Media Marketing Will Soon Become a Commodity Skill Set" and it somehow found it's way into my stream. I agreed with the premise and let Michael know on Twitter. We had a back and forth and before … [Read more...]
@TheCR Quick Chat with Patrick Quinn
When we heard that the Kansas Department of Transportation had an online community we knew we had to speak with them. Rachel reached out to Patrick Quinn and he graciously accepted her invitation to sit and chat with her about what they're up to. Patrick talked about how the agency uses social … [Read more...]
@TheCR Quick Chat with Shawn Morton
I met Shawn last March while on the Innovator's RoadTrip. He joined us for a beer in Columbus and talked about the innovative work he was doing at Nationwide. We soon realized we had a lot of friends in common and ended up at a lot of the same "social gatherings" at SXSWi. Good times! During this … [Read more...]
#SXSWLurkers – My Experience on a Panel at SXSW
I had the opportunity to present at South-by-Southwest Interactive this year for the first time. I shared the stage with three friends and former colleagues for "Lurkers: Your Most Valuable Community Members." We offered up this … [Read more...]
30+ Years of Community Resources
A couple days ago I paused to reflect on all of the people and resources that have helped me (and The Community Roundtable, our members, and partners) since we launched in 2009. It's not a short list. I put the question to TheCR team and we started to collaborate on a list of resources going back as … [Read more...]
5 Risks of Having A Community Without Management
Megan Smith, the community manager at Ovation TV, and I presented this week at the Online Marketing Summit on the fundamentals of community management. It gave me the chance to revisit and refresh my thinking. As part of the exercise, Megan and I identified the most common risks of having a … [Read more...]
5 Things I Thought I Knew About Community Management…But Didn’t
By Georgina Cannie, Community Manager at The Community Roundtable January marks the 10th month of my work in community management. While it feels like no time at all, I have come to realize that it is an eternity in terms of knowledge acquisition in this space. As I closed the door on 2015, I … [Read more...]
5 Things Kickboxing Class Has Taught Me About Community Management
By Georgina Cannie, The Community Roundtable I never told my fourth grade teacher that I wanted to manage an online network of professionals when I grew up. I stumbled into the community space quite accidentally. Academically, my background is in traditional face-to-face communities and I had … [Read more...]
A (Not So Brief) History of Community Management Resources
True story - when my brother was 14 he came into my room and said, "Shannon! Have you ever heard of the band Led Zepplin?!" It was 1999. With a completely straight face, I replied, "No! Are they any good?" He then went on to sing their praises (and rightly so, Fool in the Rain is in my top … [Read more...]
A Community Vacation
This morning when I peeked in at my Facebook stream, I saw this: [It's a grainy screen shot but reads: Dear Fan, it's summer time and also Nutella® fan page will be on vacation for the next weeks. Our wall will be closed until September 1st. You might want to come back in September to find … [Read more...]
Avoiding the Community Clique
Finding people who share the same interests, perspectives, and passions that we do is part of the visceral power of communities. It is inherently human that we love to engage and form tight relationships with people to whom we can relate. We can congratulate ourselves if we've built a community … [Read more...]
Building and Sustaining Brand Communities
If imitation is the sincerest form of flattery, having a few wicked smart people take what we've done and elaborate on it is... amazing. We are always very impressed with the quality of thinking and communication done by the community management team at Radian6 - led by David Alston & Amber … [Read more...]
Building Value: Articulating the Power of Community Management
Over and over we hear from members and peers that articulating the value of a thoughtful and well-executed community program is one of the hardest parts of their job. Sure - wrangling tough community members isn't a walk in the park, and no one likes a troll, but condensing the power of community … [Read more...]
CMGR Best Practices: The Best of Throwback Thursday
Over the last year we've been sharing deep cuts from TheCR Library. Turns out not everyone is at the same place on their community journey (um, obviously!) and the insights and best practices we may have shared a year or even two years ago are just what someone might need today. Hence … [Read more...]
Community Engagement Framework
The Work Out Loud framework is now the Community Engagement framework. Same great ideas, new community-focused title By Rachel Happe, Co-Founder & Principal, The Community Roundtable This week is 'International Working Out Loud Week' or #wolweek - a week to highlight the growing practice … [Read more...]
Community Is A Management Approach, Not Just a Role
The way we currently think about community management - for the most part - is a role played by someone managing a set of relationships often mediated by an online destination. One of the reasons Jim and I started The Community Roundtable is that we saw it emerging as a career path for many and … [Read more...]
Community Management Career Profiles from The Community Manager Salary Survey
By Shannon Abram, Relationship Manager at The Community Roundtable. Two weeks ago we released our latest infographic "Community Management Career Profiles" sponsored by Jive Software. This is the first research released from the Community Manager Salary Survey 2014. Subtitled "The Career Path … [Read more...]
Community Triage: 5 Common Community Management Problems
Lesson 1 for the day: Do not put a plastic cutting board in the oven. Lesson 2: Do not grab with bare hands to take it out. My recent life lessons brought me to the ER waiting room to watch triage nurses in their element. As each patient arrived, they took their vitals, assessed their symptoms … [Read more...]
Consistency & Translation in Community Management
Alicia Staley (@stales) pointed me to the following post on the Wego Health community. While the topic of the post was about communicating as a community manager in a health community, the post was full of some pretty complex topics: Balancing consistency of 'voice' with the needs of various … [Read more...]
Conversations with Community Managers – Alex Plant (NetApp)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Christopher Barger (General Motors)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Dave Olson (Hootsuite)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Janet Aronica (oneforty)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Jeff Esposito (Vistaprint)
The Community Roundtable has partnered with Voce Communications to produce a podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Jeff Rubenstein (Sony Playstation)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Kathy O’Reilly (Monster.com)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Lisa Beatty (Jane Nation)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Megan Murray (Booz Allen Hamilton)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – University of New Mexico
The Community Roundtable has partnered with Voce Communications to produce a podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers – Michael Pace (Constant Contact)
The Community Roundtable has partnered with Voce Communications to produce "Conversations with Community Managers." In this podcast series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media … [Read more...]
Conversations with Community Managers – Ray Gans (Actuate)
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers (Episode #1) – DJ Waldow, Blue Sky Factory
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers (Episode #2) – Tim Walker, Hoovers
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers (Episode #3) – Ryan Paugh, Brazen Careerist
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Conversations with Community Managers (Episode #4) – Rachel Happe, TheCR
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
