We had the pleasure of having Gail Moody-Byrd, Sr. Director of SAP Global Ecosystem Marketing, join TheCR Network members this week to share how she thinks of the relationship between SAP's core communities, their social media outposts - Twitter, Facebook, YouTube, LinkedIn, Flickr, & … [Read more...]
Search Results for: engagement
Alex Plant on B2B Social Media
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Dave Olson on Pre-Social Media Communities
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
The State of Community Management Webinar
Last week, we presented key findings from our State of Community Management report with Natanya Anderson from Powered. We had an overflow of great questions and so much content it was hard to get everything in so I'm including the slides (the audio recording is here) and my responses to the … [Read more...]
Social: Moving from Head to Heart
[This is a guest post by a Community Roundtable member, Michael Pace.] I know it's a foofy title or should be a Lifetime movie with Meredith Baxter Birney, so save the snark until the end. In November, I took a position at Constant Contact as their Director of Customer Support, focusing on … [Read more...]
Community Manager Survey by Angela Connor
Angela Connor - also known as @communitygirl on Twitter and the author of 18 Rules of Community Engagement - recently published a Community Manager Survey - available here for $39.99/$49.99 depending on format. In it, she covers questions about how the community management role is defined, how … [Read more...]
Cindy Melzer on Starting Community Management
I had a serendipitous intro recently with a couple of different people from Isis Maternity - a local childcare retail and services company - and we got to chatting about online communities. They have operated in a community-centric way in the offline world for quite some time - bringing parents … [Read more...]
Tim Walker on Community Manager Vs. Social Media Manager
The Community Roundtable has partnered with Voce Communications to produce a new podcast series, "Conversations with Community Managers." In this series, TheCR's Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and … [Read more...]
Differentiating Between Social Media and Community Management
By Rachel Happe, Principal and Co-Founder of TheCR As someone who works with social media managers and community managers, it seems the line between the two types of positions is not terribly clear - and maybe doesn't need to be - but I think it would be helpful to distinguish between the two. … [Read more...]
Community Is A Management Approach, Not Just a Role
The way we currently think about community management - for the most part - is a role played by someone managing a set of relationships often mediated by an online destination. One of the reasons Jim and I started The Community Roundtable is that we saw it emerging as a career path for many and … [Read more...]