OVERVIEW OF ROLE The community strategist role is an expert role dedicated to what the title implies – community strategy. Typically, strategists are individuals with community management experience who have particularly strong strategic skills; analysis, community architecture, business … [Read more...]
Now Enrolling: Developing a Community Roadmap Workshop
The best way to improve the performance of your community is to ask for the investments you need that ensure it. But asking without context, data, or analysis is just a wish - one that is easily dismissed. A community roadmap is an effective way to educate, set expectations for, and secure budget … [Read more...]
Building A Roadmap Workshop – Questions, Answers, & Challenges
One of the core foundational elements of a community strategy is the community roadmap. A roadmap illustrates the progress you want to make and how you are going to grow, develop, and evolve your community program. Roadmaps are fundamental, but they are not always easy to put together or get … [Read more...]
Advanced Online Community Strategies Enable Success
Successful communities are generative, with success and impact leading to more success and impact. Community returns, by their nature, benefit more than one participant, thanks in part to the trust and transparency that they enable. This typically results in consolidated and transparent information, … [Read more...]
Gaps in Strategy Contribute to Community Professionals’ Burnout
If you work in community management, chances are that you’ve felt burnt out recently – according to the State of Community Management 2018 Report, 45% of community professionals have felt that way in the past year alone. Do you ever think about why that is? To put that 45% in perspective, almost … [Read more...]
Community Management Skills That Matter: Strategy
Strategy: Proving the value of community Strategic skills are the most valued skillset across all community roles, and community strategy development is the most valued of the 50 skills in the Community Skills Framework. For community professionals, this demonstrates the constant need to assess … [Read more...]
Community is not a content funnel: don’t force-feed your members.
Wondering how much is the right amount of community content? You might be asking the wrong question. I was at a client meeting recently, where a lot of the conversation revolved around content, and one executive’s general conclusion was this: “More content is better, and more content with targeting … [Read more...]
(Roundtable) Design At Business Community Case Study
Are you a practitioner of design thinking or are you just curious about what design thinking is? Then this call should be right in your wheelhouse. On this call, Deepa Iyer, a community and design strategist at SAP for over nine years, will discuss the Design At Business community, which is a … [Read more...]
(Roundtable) Community Assessment And Benchmarking With UNICEF
Are you thinking about benchmarking and assessment in your community? Well, you're in luck! UNICEF has recently developed a prototype of their internal Community Scorecard and will be demoing it on this call. On this call, UNICEF will be explaining how they will use the internal-facing tool to … [Read more...]
Community Hiring Is Not Keeping Up
Community management skills are increasingly required for all management roles. That has not resulted in a corresponding increase in community hiring. Communities Are Now Strategic Executives finally see communities as intriguing options for solving their organization’s hairiest issues - from … [Read more...]
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