This article was originally published in last week's TheCR News: When we think of the day to day and the year to year of what community management is, we think of Groundhog Day. Not the actual event, where a furry creature tells us if winter will last or not...no we mean the movie starring Bill … [Read more...]
Inside TheCR Network: Outsourcing Community Management
Today we welcome Rick Allen who will be a frequent contributor to The Community Roundtable blog. With a background in writing, publishing, and technology innovation—and a passion for the web—Rick strives to improve online user experiences through content strategy. He writes and speaks often on web … [Read more...]
Community Management: More Than One Role, a Discipline
The Community Roundtable aims to advance the business of community. I'm going to say that again...we advance the business of community. I wanted to repeat it because I think it's an important distinction as the way we look at community management. As Jim Storer has said, everyone is a community … [Read more...]
A Day In the Life of This Community Manager
It's Community Manager Appreciation Day and we sure have a funny way of showing our appreciation for ours...by having her write a blog post. But we thought detailing what a community manager does day in and day out may help those who work with them to appreciate them all the more. And she makes it … [Read more...]
Community Manager Burnout
When I saw the topic for yesterday's Twitter #cmgrchat, I thought it was a good one to discuss, particularly now. The holidays just ended where everyone feels stretched in too many directions. It's January so the business expectations for a New Year are fresh in everyone's mind and people are … [Read more...]
Community Management 101 Webinar – Key Take-Aways
Talk of community management is all the rage these days and last week I sat in on the Focus Roundtable Webinar: Community Management 101: The Start-Up Edition. Four experienced community managers — Evan Hamilton (UserVoice), Thomas Knoll (Launch Rock), Alison Hillman (BranchOut), and Sarah-Jane … [Read more...]
Come Learn, Connect & Celebrate with TheCR
The Community Roundtable has a lot going on. So much for easing into the New Year. Instead we are starting it off with a bang and more. We held our first TheCRLive in Washington, DC on Tuesday night and from all accounts a great time and interesting, thought provoking conversation was had by all. … [Read more...]
A Big Old School IOU
We are thrilled to have a guest post today from Dawn Lacallade, a recognized thought leader in the social marketing and online community space. She is a long standing member of TheCR Network and has taken a lead role in helping to develop the community management training program we are delivering … [Read more...]
Communities and the Value of Answering Unarticulated Needs
We had an excellent member call late last year with John Stepper of Deustche Bank who is working on a training course to help employees manage their reputation inside the organization. This conversation about influence and reputation is very active on the social web but taking that inside the … [Read more...]
The Magic of a Roundtable
Roundtable: Seating or discussion arrangement in which (usually) all participants are considered peers. What is the magic of a roundtable? Perhaps its more easily seen in action. Recently I was on a weekly call with TheCR Network where we had an expert speaker talking about a hot topic. Usually … [Read more...]
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