We are very pleased and excited to announce our first partnerships. We think partnering is the best way for others to get a sense of who we are - in the words of people we respect and trust. Adam Cohen at Rosetta, Michael Chin at KickApps, Aaron Strout at Powered, Mike Gotta at Burton Group and … [Read more...]
Cultivating the Community Managers
Recently we've been hearing from a lot of recruiters looking for social media and community professionals but more than that we're hearing from a lot of community managers who are getting laid off, leaving voluntarily, or considering making a move. While the social software market itself is going … [Read more...]
Aaron Strout on Measurement and Best Practices
I've been friends with Aaron since he and I were on the team together at Shared Insights. We worked on community projects like "We Are Smarter than Me" and traveled the country recording podcasts with industry rockstars. It was a bit odd interviewing Aaron since we'd tag-teamed so many interviews in … [Read more...]
Good Resources for Helping Others
One of the primary jobs of a community manager is to help coach, train, educate, convince, and prod others in the organization to understand what this online communications environment is all about and why is should matter to them. A large part of that training covers the different tools and online … [Read more...]
Conversations with Community Managers – Stewart Mader
Rachel sat down with Stewart Mader (blog/Twitter), the author of Wikipatterns and a recognized expert on technology adoption, to talk about the concept of social software pilots. Initially, Michael Idinopulos wrote a post called "Enterprise 2.0: Skip the Pilot" which sparked quite a conversation … [Read more...]
Wash-Rinse-Repeat
One of the topics that has come up recently with our members is the topic of building social media and community advocates within their organization. Some of them are lucky in that they were hired to do community management and therefore have a sponsor above them but some of our members are their … [Read more...]
You might be a community manager if…
...communications is an integral part of your job ...you work with a dispersed group of constituents ...you are responsible for building & growing relationships That covers a lot of ground - PR/communications, marketing, sales, any management position, HR, product management, knowledge … [Read more...]
Conversations with Community Managers – Diane Hessan
Diane Hessan from Communispace is one of the most approachable CEOs you'll meet. When you meet her for the first time she really wants to get to know you and listens intently. It's not surprising she runs a successful social media company given this trait and it's also not surprising she has her … [Read more...]
Thoughts on the Emerging Discipline of Community Management
Dion Hinchcliffe and Dennis Howlett - both well known and respected enterprise IT voices and ZDNet bloggers - have recently highlighted community management as an important piece of corporate evolution. Dion's piece, Community Management: The 'essential' capability of successful Enterprise 2.0 … [Read more...]
Membership Fees In An Era of “Free”
The Community Roundtable as a concept was launched at this year's SXSW. Jim & I went to SXSW both to meet people and get feedback on our idea to build a private, fee-based peer network for social media and community managers. Suffice it to say we got enough encouragement to continue and in … [Read more...]
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