The Community Management competency of the Community Maturity Model™ involves everything that ensures communities are productive. While community managers come from all walks of life and approach their role differently, they have the same goal: Build healthy, engaged communities where members learn … [Read more...]
3 Tips for Building Safe and Inclusive Community Spaces
Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way around the foundations of community management. Still, some things surprise her. "You may think people would want to create a welcoming environment for all but … [Read more...]
Ashleigh Brookshaw on DEIB in Community
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 11 features Ashleigh Brookshaw, Senior Manager - Customer Experience & Community at NICE … [Read more...]
Three Ways Verint Community Drives Success
Online community case studies from Sage Software, Olympus Cameras, and Chartered Institute of Personnel and Development (CIPD). This guest post is sponsored content provided by Verint. Learn more about Verint here. More and more companies understand that support communities can play a key role … [Read more...]
4 Things to Consider When Launching a Community Mentorship Program
Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads of mentorship programs have had to shift from in-person to virtual, and that’s not always an easy feat. Not easy, but not impossible — especially with these … [Read more...]
Anne Larsen on Community Culture
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #83 of Community Conversations features Anne Larsen, Applications Consultant at Grundfos. On this special State of Community … [Read more...]
3 Tips for Planning Effective Virtual Events
What's one important thing to consider as you move to virtual or hybrid events? Alex Blanton, Principal Community Program Manager, Office of the CTO / AI & ML Community was surprised by a basic lack of attention to detail, "One of the things I found out when we went online is people don't really … [Read more...]
Alex Blanton Shares Advice for Virtual Events
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 9 features Alex Blanton, Principal Community Program Manager, Office of the CTO / AI & ML … [Read more...]
Three Tips for Building Your Community Team
In our State of Community Management research, we found that 47% of community roles are defined by HR teams, who might not always understand what your community team needs to succeed. A clear understanding of community roles and responsibilities is critical when building your community team. … [Read more...]
Claudia Teixeira on Centers of Excellence
Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 9 features Claudia Teixeira, Senior Knowledge and Learning Consultant at the World Bank Group. Claudia … [Read more...]
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