The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Want a Successful Community? Learn to Make Risotto!

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Okay, you don't really have to know how to cook.  But it may help in this case. Last week at Enterprise 2.0 Rachel Happe mentioned that community management is like making risotto.  She wrote about this a few years ago and I like her take but I think you can also expand on it a bit: You need a … [Read more...]

We’re Three Years Old… and Growing

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Today we are celebrating the third anniversary of TheCR and of #TheCRLive. Like many things, it seems both yesterday and forever ago. I never expected to be an entrepreneur, but when Jim and I started The Community Roundtable it was clear and obvious to me that the market needed an organization to … [Read more...]

Technology Changes, People Don’t … as Quickly

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After 13 years in corporate America (and one very bad flight for this 1.5 million mile flyer), I realized that I needed to make some significant changes in my life and focus on what I am passionate about in my work: social business and online communities. Most recently, I was the chief strategist … [Read more...]

Taking Time Away From Your Community

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Yesterday I listened in on the twitter chat #cmgrchat which discussed community management specifically for customer service communities.  During the one-hour chat the moderators ask 4 questions typically.  One question took me back to my days in the work/life field. The question was: When taking … [Read more...]

Upcoming Events

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Being in the social business market, well, we're pretty social. We've got some events coming up and we'd love to meet you if will be at any of them - please reach out to us. TheCR Live - Join Jim Storer and Rachel Happe on Friday, June 8th in Harvard Square for a casual dutch treat lunch … [Read more...]

Expanding The Community Roundtable’s Leadership

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When Jim and I started The Community Roundtable three years ago, we knew community professionals needed support and we knew the market needed more information about what community management was. We felt like it should come from a neutral source that championed the individual professionals but we … [Read more...]

Danger: Community/Social Strategist Shortage Ahead

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I've been thinking about this post for a long time. It started some time last fall when I was talking with a member of TheCR Network about how they should approach building out their social media/community team. In the course of the conversation, my recommendation boiled down to this... "hire the … [Read more...]