Social business is all great in theory and recent studies show that executives now think it is a key strategic initiative for them... but that doesn't help those tasked with figuring it all out know where to start. I often say that people come to communities for content and stay for relationships. … [Read more...]
Lessons From My Grandfather for Social Business
While community can feel like the "new shiny" catch phrase I like to remember that everything we know about community has already been learned. Our biggest challenge is translating what we already know on building, growing and sustaining thriving and healthy communities to reach our … [Read more...]
Content Tips For Busy Community Managers
Today’s guest blog post comes from Peter Staal, the online communications manager for LeasePlan in the Netherlands who was one of The Community Roundtable’s scholarship recipients for our most recent community manager training course. Here is some of what he learned: Content is king. … [Read more...]
Giving Your Community A Vacation – And a Break
It's summer. The weather is warm and the beach and lakes are calling. It is not the time to force engagement just because organizations like to see everything go up and to the right. And yet, there is a persistent anxiety among community managers that they must always be on and always connected - if … [Read more...]
What Community Managers Can and Should Learn From Each Other
Written by Rachel Happe, Co-Founder and Principal of The Community Roundtable I have long joked that when I go to social media events I am the 'enterprise' person and when I go to enterprise & collaboration events I am the 'social media' person. The reality is that I am very fortunate to be … [Read more...]
Want a Successful Community? Learn to Make Risotto!
Okay, you don't really have to know how to cook. But it may help in this case. Last week at Enterprise 2.0 Rachel Happe mentioned that community management is like making risotto. She wrote about this a few years ago and I like her take but I think you can also expand on it a bit: You need a … [Read more...]
What’s Changed in Community Management? TheCR Network Members Weigh In
As The Community Roundtable reached our 3-year anniversary, we reflected on how much had changed in 3 years. It was a time: • Before the phrase Social Business was coined • When your Twitter stream was manageable and you were able to really connect with others there • When social networking was … [Read more...]
We’re Three Years Old… and Growing
Today we are celebrating the third anniversary of TheCR and of #TheCRLive. Like many things, it seems both yesterday and forever ago. I never expected to be an entrepreneur, but when Jim and I started The Community Roundtable it was clear and obvious to me that the market needed an organization to … [Read more...]
Technology Changes, People Don’t … as Quickly
After 13 years in corporate America (and one very bad flight for this 1.5 million mile flyer), I realized that I needed to make some significant changes in my life and focus on what I am passionate about in my work: social business and online communities. Most recently, I was the chief strategist … [Read more...]
Taking Time Away From Your Community
Yesterday I listened in on the twitter chat #cmgrchat which discussed community management specifically for customer service communities. During the one-hour chat the moderators ask 4 questions typically. One question took me back to my days in the work/life field. The question was: When taking … [Read more...]
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