At The Community Roundtable we've been talking about social media and online communities for a long time. So long that sometimes we forget how fast business is moving and how many different stages of understanding this still emergent industry is in. I was reminded of this while watching the live … [Read more...]
Review: Online Community Management for Dummies
I was lucky enough to read and review Deborah’s Ng’s book Online Community Management for Dummies. This book is a great go-to resource for both aspiring and practicing community managers and it’s earned a spot on my office bookshelf. Deborah nails it and I recommend this book for a few … [Read more...]
Inside TheCR Network: 3 Questions
We get great speakers on our member Roundtable calls for TheCR Network and they all speak wonderfully about their area of expertise. But one hour is not really long enough to get to know them better. So we're starting a new series where we ask them 3 questions. Not about their expertise … [Read more...]
A Need For Social Architecture
Last week, Mark Bonchek, senior vice president of communities and networks at Sears Holdings, led a roundtable discussion with TheCR Network members on using the principles of network-centric warfare to steer large-scale change in community management. At first glance, it seems like a big leap from … [Read more...]
Happy Belated Groundhog Day or Why Community Managers Are Gods
This article was originally published in last week's TheCR News: When we think of the day to day and the year to year of what community management is, we think of Groundhog Day. Not the actual event, where a furry creature tells us if winter will last or not...no we mean the movie starring Bill … [Read more...]
Inside TheCR Network: Outsourcing Community Management
Today we welcome Rick Allen who will be a frequent contributor to The Community Roundtable blog. With a background in writing, publishing, and technology innovation—and a passion for the web—Rick strives to improve online user experiences through content strategy. He writes and speaks often on web … [Read more...]
Community Management: More Than One Role, a Discipline
The Community Roundtable aims to advance the business of community. I'm going to say that again...we advance the business of community. I wanted to repeat it because I think it's an important distinction as the way we look at community management. As Jim Storer has said, everyone is a community … [Read more...]
A Day In the Life of This Community Manager
It's Community Manager Appreciation Day and we sure have a funny way of showing our appreciation for ours...by having her write a blog post. But we thought detailing what a community manager does day in and day out may help those who work with them to appreciate them all the more. And she makes it … [Read more...]
Community Manager Burnout
When I saw the topic for yesterday's Twitter #cmgrchat, I thought it was a good one to discuss, particularly now. The holidays just ended where everyone feels stretched in too many directions. It's January so the business expectations for a New Year are fresh in everyone's mind and people are … [Read more...]
Community Management 101 Webinar – Key Take-Aways
Talk of community management is all the rage these days and last week I sat in on the Focus Roundtable Webinar: Community Management 101: The Start-Up Edition. Four experienced community managers — Evan Hamilton (UserVoice), Thomas Knoll (Launch Rock), Alison Hillman (BranchOut), and Sarah-Jane … [Read more...]
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