The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Taking Time Away From Your Community

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Yesterday I listened in on the twitter chat #cmgrchat which discussed community management specifically for customer service communities.  During the one-hour chat the moderators ask 4 questions typically.  One question took me back to my days in the work/life field. The question was: When taking … [Read more...]

Upcoming Events

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Being in the social business market, well, we're pretty social. We've got some events coming up and we'd love to meet you if will be at any of them - please reach out to us. TheCR Live - Join Jim Storer and Rachel Happe on Friday, June 8th in Harvard Square for a casual dutch treat lunch … [Read more...]

Expanding The Community Roundtable’s Leadership

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When Jim and I started The Community Roundtable three years ago, we knew community professionals needed support and we knew the market needed more information about what community management was. We felt like it should come from a neutral source that championed the individual professionals but we … [Read more...]

Danger: Community/Social Strategist Shortage Ahead

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I've been thinking about this post for a long time. It started some time last fall when I was talking with a member of TheCR Network about how they should approach building out their social media/community team. In the course of the conversation, my recommendation boiled down to this... "hire the … [Read more...]

Online Community Success Takes Planning and Patience

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There has been recent discussion in the blogosphere about how some companies are abandoning their blogs. And much of it sounds very familiar and is something we have heard in the online community sphere as well. And it's not surprising.  Many companies aren't quite sure what they are getting into … [Read more...]

The Community Strategist Squeeze

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It would be too hyperbolic to say there is a crisis in community and social business staffing, but there are definitely some big problems, particularly at the senior and strategic levels. Most people in the space know that experienced community managers are hard to come by generally and if you want … [Read more...]