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The Community Roundtable Announces Principal Sponsor for 2012 State of Community Management Report

March 14, 2012 By Rachel Happe

Protiviti sponsors report that examines the continued evolution of the social business industry LYNNFIELD, MA – Mar. 14, 2012 – The Community Roundtable is pleased to announce Protiviti Inc. as the principal sponsor of the 2012 State of Community Management Report. The report examines the continued … [Read more...]

How To Build A Community From The Ground Up

March 13, 2012 By Leanne Chase

We learn so much from our network and enjoy sharing that information.  It is what we do, after all, advance the business of community for everyone in our circle.  Many have come to us asking how to get started, or do we think their community might work, or what they might do better. Here … [Read more...]

SXSWi Advice in Small, Snackable Bites

March 7, 2012 By Jim Storer

There will be ~286,450 blog posts coming out in the next 36 hours on how to do SXSWi right. While we probably don't need 286,451, I promise to make this one chock full of fiber and easy to consume. After three years at SXSWi, I have a few tips and will keep them short to make them easy to … [Read more...]

Six Risks of Not Having Community Management

March 6, 2012 By Rachel Happe

Community management is one of those things that, when working well, often goes unnoticed and unappreciated. It's a bit like that hostess that always has fantastic parties but no one really understands the hard work that went into the party itself. However, when community management is bad or … [Read more...]

Getting Executives to Say Yes to Social

March 2, 2012 By Leanne Chase

There are many executives who are curious and interested in this whole social business phenomenon.  They want workers to try it, test it and see what it can do for the business bottom line...but what about participating? That is often where the process slows down or comes to a screeching halt … [Read more...]

How Community Management is Like Personal Finance

February 29, 2012 By Leanne Chase

Would you invest your money without the support of someone who understands the current marketplace, knows where trends seem to be heading and what strategy will be best to maximize that investment?  Many of us wouldn't.  And yet companies are often throwing open the door to community initiatives … [Read more...]

Lost in Translation: From Social Media to Social Business

February 23, 2012 By Leanne Chase

At The Community Roundtable we've been talking about social media and online communities for a long time. So long that sometimes we forget how fast business is moving and how many different stages of understanding this still emergent industry is in. I was reminded of this while watching the live … [Read more...]

Review: Online Community Management for Dummies

February 21, 2012 By Hillary Boucher

  I was lucky enough to read and review Deborah’s Ng’s book Online Community Management for Dummies. This book is a great go-to resource for both aspiring and practicing community managers and it’s earned a spot on my office bookshelf. Deborah nails it and I recommend this book for a few … [Read more...]

Inside TheCR Network: 3 Questions

February 14, 2012 By Leanne Chase

  We get great speakers on our member Roundtable calls for TheCR Network and they all speak wonderfully about their area of expertise.  But one hour is not really long enough to get to know them better.  So we're starting a new series where we ask them 3 questions.  Not about their expertise … [Read more...]

A Need For Social Architecture

February 9, 2012 By Rick Allen

Last week, Mark Bonchek, senior vice president of communities and networks at Sears Holdings, led a roundtable discussion with TheCR Network members on using the principles of network-centric warfare to steer large-scale change in community management. At first glance, it seems like a big leap from … [Read more...]

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