As 2020 draws to a close (finally) we decided to use our annual holiday card to honor the successes and setbacks this year dealt us all. Our Connect 2020 keynote, Priya Parker spoke to us about the power of finding meaningful ways to acknowledge and release our disappointments from this strange, … [Read more...]
What will community management look like in 2021? 8 community leaders share their ideas.
2020 was an unpredictable year, so while we're loathe to make "predictions" for 2021, we did want to hear what some community thought leaders were thinking about in terms of where the industry is going. Below eight community leaders share their perspective on what 2021 holds for the online … [Read more...]
The 2020 Community Manager Gift Guide
Gifts they'll actually want. (We know because they said so!) Self-care was the theme for CMAD 2020 and we had no idea how much we'd actually need it (2020, amirite?). During Connect, we dove head-first into self-care again with the Wellness track, which included: journaling prompts from the … [Read more...]
3 Ways to Increase Member Engagement From SAS, Cloudera, and National Instruments
Need to increase engagement in your online community? Three companies share ways they increase engagement with their online audience. If you are struggling with engagement in your online community then you aren't alone. Improving and maintaining online engagement is the number one challenge for … [Read more...]
Esha Singh on Empowering Members
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
3 Customer Engagement Tips from Powerschool, Tealium Education, and Acer
Check out how customer support organizations across industries use online community programs to engage with their audience and improve the customer experience. You know community is important, but what is the actual impact of a mature, well-resourced community program? Community programs … [Read more...]
Wanted: Our Next Community Management Fellow
Do you know someone who is interested in community management but doesn't know how to break into the industry? Are YOU someone who wants to pursue a career in community, but don't know where to start? Maybe you are our next Community Management Fellow! Each year we bring on one (sometimes … [Read more...]
Introducing TheCR Network Scholarship Program
Our members tell us that TheCR Network is the best deal in the community industry. For less than $2,000 a year, members have access to our entire content and research library, live and on-demand community training courses, an engaged group of peers and community enthusiasts from around the world, … [Read more...]
Now Enrolling: Developing a Community Roadmap Workshop
The best way to improve the performance of your community is to ask for the investments you need that ensure it. But asking without context, data, or analysis is just a wish - one that is easily dismissed. A community roadmap is an effective way to educate, set expectations for, and secure budget … [Read more...]
Customer Communities Elevate the Customer Experience
This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research, produced by The Community Roundtable. It is a collaboration between The Community Roundtable and Vanilla Forums and compares the results of two data segments: 1. … [Read more...]
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