Community programs are evolving rapidly (as always!), with organizations increasingly recognizing the importance of having an approved, operational, and measurable strategy (spoiler alert - an approved strategy is one of the criteria for our best-in-class community segment). This shift is evident in … [Read more...]
User Engagement in Support Communities
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram … [Read more...]
Hello, Bluesky
Quick programming note. We've joined bluesky and would love to connect with you there. That other social company, previously known for that funny failwhale was a great community in the early days of The Community Roundtable. We love getting to interact with community people in real time, share … [Read more...]
Why ‘Knowing Your Numbers’ is so Important in Community Management
Those of you who know me, know how passionate I am about this topic, and those of you who don’t are about to find out! My background is sales - I’ve had the opportunity to work for Cadbury, PepsiCo, and LEGO during my career, and the importance of ‘knowing my numbers’ was drummed into me … [Read more...]
What’s in a name? Best-in-Class Communities
Over the years, we've highlight "Best-in-Class" communities in our State of Community Management Research. The Best-in-Class defines a segment of respondents to the State of Community Management 2024 survey that represent a mature, effective online community program. Our reporting directly … [Read more...]
Automation and AI in Online Communities
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #102 features Jessica Langston the Senior Director, Community at Autodesk. Hosts Jim Storer and Shannon Abram chat … [Read more...]
More Signal, Less Noise – The State of Community Management 2024
Welcome to the 15th edition of the State of Community Management research, brought to you by The Community Roundtable! We are thrilled to share this year's research report - the State of Community Management 2024 with you. When we first published the State of Community Management research in … [Read more...]
The Community Roundtable Recognizes Excellence in Community Management with Community Leadership Awards 2024
Esri, UKG, CSA Group, and Cambridge Associates among global organizations recognized as leaders of innovation in community management. The winners of the ninth annual Community Leadership Awards were announced Monday, October 21st and included community leaders from organizations including … [Read more...]
Network Highlights: June and July in The Network
Marketing Coordinator Claire O'Brien and The Network's Community Manager Mary Emma Gary discuss the highlights from The Network in June and what members can expect to see in July. Mentioned in the video: Five Reasons You Should Try Cohort-Based Job Searching, Connect 2024 What’s The … [Read more...]
45 Resources to Boost Online Engagement
The number one challenge community managers as us about is engagement. How do we get more people to visit our community? How do we keep members coming back for the long-term? How can we convert casual viewers (fka lurkers) into contributing members? If you struggle with how to boost online … [Read more...]
