Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. The Esri Community Team uses data-driven models to power community-centric initiatives, and align community efforts with the company's mission, vision, and values. Despite having … [Read more...]
Happy Community Manager Appreciation Day!
January 27, 2025 is the day (ok, we think every day is the day, but especially today!) to show the community managers in your life some love! You can check out our CMAD gift guide and past gift guides here or tag them on social media channels with #cmad2025. We hope you … [Read more...]
How to Create a New Community Launch Process
Do you run a community with sub-communities and have numerous requests for new communities? Do you sometimes feel that your community launch strategy is less strategy and more Oprah? A community program often leads to requests for more and more sub-communities or groups and it is easy to become … [Read more...]
Building Connections Through Community: Esri’s Storytelling Initiative
In an era where digital connections are more important than ever, Esri stands out as a best-in-class example of innovative community engagement. As the global leader in geographic information system (GIS) software, Esri has long been committed to harnessing the power of geographic science and … [Read more...]
Driving Engagement and Innovation in the UKG Community: A Strategic Success Story
Meet Allison Brotman: Name: Allison BrotmanTitle: VP, Learning and CommunityOrganization: UKG As the VP, Learning and Community, Allison Brotman leads the charge in fostering customer learning and engagement at UKG. Her mission? To ensure customers not only adopt but actively engage with the UKG … [Read more...]
Building Strategic Maturity and Securing Budgets
Community programs are evolving rapidly (as always!), with organizations increasingly recognizing the importance of having an approved, operational, and measurable strategy (spoiler alert - an approved strategy is one of the criteria for our best-in-class community segment). This shift is evident in … [Read more...]
User Engagement in Support Communities
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram … [Read more...]
Hello, Bluesky
Quick programming note. We've joined bluesky and would love to connect with you there. That other social company, previously known for that funny failwhale was a great community in the early days of The Community Roundtable. We love getting to interact with community people in real time, share … [Read more...]
Why ‘Knowing Your Numbers’ is so Important in Community Management
Those of you who know me, know how passionate I am about this topic, and those of you who don’t are about to find out! My background is sales - I’ve had the opportunity to work for Cadbury, PepsiCo, and LEGO during my career, and the importance of ‘knowing my numbers’ was drummed into me … [Read more...]
What’s in a name? Best-in-Class Communities
Over the years, we've highlight "Best-in-Class" communities in our State of Community Management Research. The Best-in-Class defines a segment of respondents to the State of Community Management 2024 survey that represent a mature, effective online community program. Our reporting directly … [Read more...]
