The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Introducing our Connect 2020 Track Chairs

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For the last five years, we've run increasingly dynamic and engaging Connect conferences. Over the course of the years, there was one piece of feedback that we heard over and over - but had a hard time implementing: "We want tracks!" Believe me, we got it. It's a bummer to settle into a session … [Read more...]

Elizabeth Kohler on Engaging Online Learners

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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]

The Economics of Culture Change

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Why is Culture Change Such a Strategic Priority? Culture change is a hot topic in organizational development and leadership circles and for good reason; there is finally a growing understanding of its impact on the performance of organizations. The economics of culture change is driven by … [Read more...]

Institutionalizing Inclusion

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Inclusion is a critical focus for most organizations and has been particularly prominent over the past few months. Online communities are uniquely suited to promote wide-scale inclusion because of their collaborative rather than directive structure—they reward members for their unique contributions … [Read more...]

The State of Community Management 2020 Webinar Archive

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The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals. This webinar will explore top trends and key findings from the 2020 report.This year, online … [Read more...]

The Impact of the COVID Crisis on Community Teams

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Every year, in the spring, we produce the State of Community Management report and we typically collect the data for that report in the early part of each year. This year followed that pattern so we were done collecting data before the COVID crisis hit. We knew we needed to understand how the COVID … [Read more...]

2020 SOCM Report: Changing the Way the World Works

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It's a bold statement, that communities are changing the way the world works. On the other hand, it is about time. Changes in society, the economy, technology, health, and the environment are revealing gaping cracks in our organizational governance model, our leadership approach, and how we … [Read more...]