The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Crisis Engagement Guidelines

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As a rule, community professionals work to minimize their engagement in a community, preferring to focus on orchestrating and designing the environment, so others engage. In a crisis, however, stepping in and providing a steady, moderating voice is required as anxiety takes hold. Crisis engagement … [Read more...]

Why You Need an Enterprise Community Manager…. STAT

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In the last month, thanks to the worldwide Caronavirus pandemic, organizations across the globe have been thrust suddenly into organizational-wide digital transformation. They are discovering what many experts have been saying for years - that the tools are the easy part. Most organizations … [Read more...]

Calculating Community Return on Investment (ROI)

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In this brief, we explore a universal formula for capturing the Return on Investment (ROI) of an engagement behavior at the heart of all successful communities. The Value of an Answer. No matter what your community use case, questions, and answers are its lifeblood. By capturing the value of … [Read more...]

The Value of Communities During the COVID-19 Crisis

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Everyone around the globe is scrambling to respond to the COVID-19 crisis. It is moving quickly and it does not discriminate. The shared impact will be determined by the collective behaviors of each individual because it is bigger and faster than most centralized decision-makers can keep up with, … [Read more...]

Managing Teams Who Are Suddenly Remote

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The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are shutting offices and encouraging people to work from home in industries where that is possible. Events and conferences are being canceled. People are starting to … [Read more...]

Dina Vekaria + Maren Beckman on Remote Teams

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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]