My favorite blog post of the year is the one where I get to pretend to be Oprah. Sadly, there is not a brand new car under your seat, but we've pulled together a list of our seven favorite products that would make perfect gifts for the community manager in your life. Read on for more info and links … [Read more...]
How Do I Improve Online Engagement?
Online community engagement issues fall into two general buckets: tactical engagement issues and strategic engagement issues. If you don’t have people coming to your online community at all, you have a strategic issue; if people are coming but not engaging, you have a tactical … [Read more...]
Save the Date: TheCR Connect 2019 is September 23-25, 2019
It might feel like Connect 2018 just happened (because, well, it did!) but we're already looking forward to another amazing community event. TheCR Connect 2019 will take place on September 23-25, 2019 at the Revere Hotel in Boston, MA. We don't have many details to share yet, but early bird … [Read more...]
Two Community Management Fellowships Available
Are you interested in the emerging field of community management? Maybe you studied psychology, politics, sociology, journalism or communications and are wondering how social media and social networking technologies are changing how organizations communicate and collaborate. Maybe you’ve had a … [Read more...]
TheCR Connect 2018: Key Themes and Reflections
This week in Boston was the annual in-person gathering of TheCR Network members. It's part workshop, part conference, part family reunion, part stress relief. It also provides an interesting temperature gauge on how community program owners are feeling about their work and the future. Here … [Read more...]
The Community Roundtable Recognizes Excellence in Community Management with TheCR Awards 2018
CA Technologies, The World Bank Group, Thermo Fisher Scientific among global organizations celebrated as leaders in community management. OCTOBER 03, 2018 Boston, MA - The winners of the third annual TheCR Awards were announced Monday, October 1st, including innovative community leaders from … [Read more...]
Announcing the Winners of TheCR Awards 2018
I am so thrilled to share this news: last night we announced the winners of the third annual TheCR Awards, including innovative community leaders from nCino, CSA Group, Steelcase and Qualtrics. These community management awards recognize excellence in community management across five categories: … [Read more...]
What are the skills of a community manager?
The online community management space has come a long way, but the Community Manager role still has the widest variation in responsibilities, compensation and reporting level. Community Managers in the Organization Community managers in our research work predominantly for corporations … [Read more...]
Calculating Community ROI: Measuring the Networked Value of Engagement
Few teams know their community ROI Our State of Community Management research revealed that despite the high returns we calculated, only 41% of those surveyed say that they are able to calculate value in any way themselves, and only 23% have taken the next step to calculating ROI for their community … [Read more...]
5 Big Lessons in Community Building Based on a Decade of Experience
I am lucky to have collaborated with hundreds of organizations on their community building initiatives. That experience gives me a breadth of visibility that very few have had, allowing me to see both the similarities and differences across contexts. Communities are very much like the Leo Tolstoy … [Read more...]
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