Blog - Page 36 of 127 - The Community Roundtable

5 Big Lessons in Community Building Based on a Decade of Experience

September 18, 2018 By Rachel Happe

I am lucky to have collaborated with hundreds of organizations on their community building initiatives. That experience gives me a breadth of visibility that very few have had, allowing me to see both the similarities and differences across contexts. Communities are very much like the Leo Tolstoy … [Read more...]

Community Management is Becoming Everyone’s Job

September 10, 2018 By Kelly Schott

Communities have an immense cross-functional impact, but the State of Community Management 2018 also showed us how far that impact goes. Not only are community professionals responsible for the community and engagement, but individuals across organizations are increasingly responsible as well. What … [Read more...]

Profiles in Community: Designing a Network of Communities

August 28, 2018 By Rachel Happe

From One Community to a Network of Communities A decade ago, most organizational communities served one functional purpose. That might have been offering self-service support that lowered overall support costs while increasing resolution and satisfaction rates. It might have been a community of … [Read more...]

Introducing The Community Score: How mature is your community?

August 22, 2018 By Rachel Happe

Communities need different management at different stages Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions. As they grow and mature, however, communities need more mature and sophisticated management. When a community has … [Read more...]

David Domine on a Community of Franchises

August 20, 2018 By Jim Storer

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask … [Read more...]

What is community management?

August 17, 2018 By Jim Storer

What is community management? Community management is the discipline of designing, building, and maintaining productive online communities - and it is a strategic business skill. Because communities are one of the most effective ways to enable learning, personal growth and productivity, … [Read more...]

Why Community Teams Need to Get Smart About Using ROI

August 13, 2018 By Sonali Varma

Only 6% of community programs who calculate ROI, use it to secure resources. The SOCM 2018 data revealed that of the respondents who were calculating ROI and presenting it to various stakeholders, more than 50% were using it to defend their program or to increase confidence in it, instead of the … [Read more...]

Exploring the Transformative Power of Community

August 6, 2018 By Hillary Boucher

How do we make sure TheCR Connect is exactly what attendees want? We ask them. Our annual community conference - TheCR Connect is less than seven weeks away! Believe me when I say things are ramping up at TheCR headquarters and we can't wait to host an eclectic group of community professionals. When … [Read more...]

Executives are Overwhelmingly Supportive of Community Approaches

July 26, 2018 By Kelly Schott

We’ve talked about how community is creating value, but community professionals are burnt out due to their “hidden” work. We’ve also discussed how community is creating high ROI and empowering individuals, but ROI is primarily being used defensively rather than to attain more … [Read more...]