The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Communities Empower Individuals

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Communities enable human potential I believe in the power of communities to enable human potential. To thrive, we all need support and challenge. We often receive those messages best from our peers. What does it mean to thrive? To me, that means we continuously learn and apply what we are … [Read more...]

The Recognition Your Community Program Deserves

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Every day I get to watch amazing community management professionals do exciting, innovative work. The other side of that coin is that every day I also hear stories of how their work go underappreciated, and underfunded at their organizations. If you're an outstanding actor, you might get an Oscar or … [Read more...]

Communities are Change Agents

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Resiliency and the ability to change quickly are becoming key competencies for all organizations as new technologies create rapidly changing market conditions. Organizations need to acquire and apply new knowledge faster, and the more traditional learning and professional support mechanisms cannot … [Read more...]

So Much Community Data, So Little Insight

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Everyone wants engagement, but few know how to measure it. Organizations are realizing that in the age of options, engagement is a key indicator of attention, commitment, and ultimately, success. Executives see the level of engagement on platforms like Facebook, SnapChat, and Twitter and they want … [Read more...]

CMGT 101: Community UX

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Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

Recognizing Excellence in Community Management

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We're coming to the end of the traditional award season - but our annual community management awards are just ramping up. Now in their third year, TheCR Awards recognize excellence in community management. Last year we had the honor of presenting four global community programs with awards in … [Read more...]

CMGT 101: Community Value Statements

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Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

Harnessing the Super Power of Community Advocates

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If you don’t already have a superuser program in place you might consider putting that on your 2022 to-do list. Our State of Community Management research shows that when a member of an Average External Community shifts from a passive recipient of information to an active … [Read more...]