October might seem far away but we’re diligently planning every last detail for our annual community workshop – TheCR Connect. Our content team just released the agenda and I wanted to share it with you ASAP! The overarching theme of this year’s Connect is “Telling Your Community Story” and in … [Read more...]
Community Management FAQs – What is community strategy?
What is community strategy? A successful community strategy integrates social tools and methods with business goals and processes. A good community strategy also aligns an organization’s goals with member needs setting you up to succeed in both keep engagement high and provide ROI. We recommend … [Read more...]
Should I Train My Community Members?
When thinking about engagement many community managers dismiss the idea of formal training program for their members. For some it’s just too much work – if you have thousands of members already set in their ways, where do you even start? Hillary Boucher recently led a Roundtable Call with members … [Read more...]
Why Attend TheCR Connect 2017?
The theme of this year's community workshop - TheCR Connect, is "Telling Your Community Story" and we believe that means many things. Some obvious: building a narrative, using metrics to paint a picture, and some not so obvious: defending investments, cultivating stakeholders. Every community … [Read more...]
Community Triage: 5 Common Community Management Problems
Lesson 1 for the day: Do not put a plastic cutting board in the oven. Lesson 2: Do not grab with bare hands to take it out. My recent life lessons brought me to the ER waiting room to watch triage nurses in their element. As each patient arrived, they took their vitals, assessed their symptoms … [Read more...]
Do communities spend more on people or platforms?
Here’s an interesting piece of data from the SOCM 2017: for the first time, communities say they are spending more on people than on technology. That’s right - by a narrow margin, organizations with dedicated community budgets said they spent slightly more on community management salaries and … [Read more...]
Why don’t executives take part in community?
Executive engagement has long been considered a critical element of community growth. But getting executives to be truly involved in communities has been a tremendous challenge for community managers. So what’s keeping executives from jumping in, even when they think community is a critical … [Read more...]
Why Attend TheCR Connect? Attendees Share Their Stories.
It's easy for me to tell you how special TheCR Connect is, but you already know I'm biased, right? So, don't take it from me, or Rachel or Hillary. Take it from past attendees from the event. I'm excited to share five perspectives on TheCR Connect from past attendees! Check out the video below and … [Read more...]
Quantify value, not vanity: The SOCM 2017 is out!
Eight years ago, when Jim Storer and Rachel Happe founded The Community Roundtable, it was the beginning of understanding that the “art” of community management had a lot of science in it - repeatable best practices that can separate the best communities from the rest. Each year since then, we … [Read more...]
Community Perspective: Chip Rodgers
One of the benefits of membership in TheCR Network is access to experts from every stage of the community journey. We’ve invited Chip Rodgers, former community executive at SAP, Ciena, and MicroStrategy, to have a discussion with Rachel Happe, co-founder of TheCR, and Network members about Chip's … [Read more...]
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