We all know that a community manager’s to-do list can be daunting, if not paralyzing, at times. But what about a community moderator? Community moderation can be just as demanding. For several years, I was the one and only official member of the community “team” for a large company. Among my many … [Read more...]
How can you use community guidelines to support your work?
For years, community thought leaders in TheCR Network have highlighted the importance of community guidelines and policies that promote healthy community behaviors. Make your community guidelines and policies a trellis, rather than a box, and create a frame for your community to flourish. That is … [Read more...]
Graduation, or Three Things I Learned as a TheCR Fellow
Note from Hillary: I'm thrilled to share this guest blog post from one of our current community management fellows who is wrapping up her training time as a TheCR Fellow and looking for a new community management role. On my first day as a TheCR Fellow, the team asked me to take a quiz to … [Read more...]
Three ways to maintain a positive tone in your online community
For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It’s not always pretty. In a past life, I managed a large … [Read more...]
Online community platforms: Feel the meh.
The rise of communities as a powerful tool for behavior change has brought with it no shortage of new platforms and technology. There are large enterprise level platform providers, smaller niche offerings, community offshoots of major social and CRM platforms, and hybrid community-collaboration … [Read more...]
Language of Engagement Guidelines
I am lucky to work with some of the best community managers in the world and over the years, we've learned a lot together about how to encourage and inspire engagement. Interestingly, the most valuable engagement requires a focus on both high-level community strategy and how it is translated into … [Read more...]
Want to increase engagement? Welcome new community members… and then follow up!
One of the most consistent findings in our State of Community Management research is on the impact of new member programs on getting new members to engage in a community. It makes sense - having someone welcome you, give you some ground rules on behaviors, give you a tour of the community, etc., … [Read more...]
TheCR’s Community Platform Requirements Library & Vendor Comparison Tool
Do you need to evaluate community platforms? Are you being asked to justify your existing platform? Are you looking at platform gaps but are not sure you are thinking of everything? The Community Roundtable has collaborated with our members to develop two new tools to support this work: The … [Read more...]
Community Hiring Is Not Keeping Up
Community management skills are increasingly required for all management roles. That has not resulted in a corresponding increase in community hiring. Communities Are Now Strategic Executives finally see communities as intriguing options for solving their organization’s hairiest issues - from … [Read more...]
TheCR Network FAQs, or Why Should I join TheCR Network?
I field a ton of questions about TheCR Network, and while it's easy to point people to our awesome descriptions on the site, there is a certain je ne sais quoi that is lost in a link. I sat down over the weekend and wrote up five things that make TheCR Network an unparalleled community management … [Read more...]
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