The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Quantify value, not vanity: The SOCM 2017 is out!

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Eight years ago, when Jim Storer and Rachel Happe founded The Community Roundtable, it was the beginning of understanding that the “art” of community management had a lot of science in it - repeatable best practices that can separate the best communities from the rest. Each year since then, we … [Read more...]

Community Perspective: Chip Rodgers

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One of the benefits of membership in TheCR Network is access to experts from every stage of the community journey. We’ve invited Chip Rodgers, former community executive at SAP, Ciena, and MicroStrategy, to have a discussion with Rachel Happe, co-founder of TheCR, and Network members about Chip's … [Read more...]

Jive Acquisition: The End of the Beginning

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When I started IDC’s social software research practice in 2007, the entire market was about $50 million and Jive was one of 10 or more vendors. Needless to say, the market has come a long way in the last ten years, along with lots of twists and turns. Throughout it all, Jive has taken a … [Read more...]

Community Jobs Round-Up 4/28/17

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Every week we share a list of new community management and social media jobs – usually everything from community coordinators all the way up to director level positions (depends on what we can find each week). I also wanted to share some of my favorite community reads from this week: If you … [Read more...]

Getting the New Member Experience Right

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Our research has shown that robust new online community member welcome programs have an outsized impact on long-term engagement. It makes sense – having someone welcome you, give you some ground rules on behaviors, give you a tour of the community, etc., makes new members more comfortable, … [Read more...]

Do you have an award-worthy community program?

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Seeing the work of hundreds of innovative and creative community professionals is one of the biggest perks of my job here at TheCR. Not a day goes by when I don't say, "Wow - that's awesome!" in response to something a member tells me. Last year we launched a recognition program to acknowledge … [Read more...]

Tips from H&R Block: How to Write a Winning Lithy

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For a long time Lithium user and community professional, there are few things as sweet as winning a Lithy. It feels like just yesterday I was standing shoulder to shoulder in an exuberant and well-dressed crowd of peers, excitedly clutching my glass of champagne, and reveling in the atmosphere of … [Read more...]

Community Jobs Round-up – 04/14/17

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Every week we share a list of new community management and social media jobs – usually everything from community coordinators all the way up to director level positions (depends on what we can find each week). This week as a special bonus posting we’re featuring an open role with TheCR team – a … [Read more...]