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Community Conversations – Episode #82: Chris Catania on Community Leadership

August 1, 2022 By Shannon Abram

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #82 of Community Conversations features Chris Catania, Head of Community at ESRI On this special State of Community Management 2022 … [Read more...]

Impactful Metrics & Reporting in Community

July 27, 2022 By Shannon Abram

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement is crucial. What engagement activity is worth measuring? It depends on the strategic, operational, and tactical goals of your community. Community … [Read more...]

The Future of Verint Community

July 26, 2022 By Guest User

This guest post is sponsored content provided by Verint. Learn more about Verint here. In just a few short years, online communities have gone from a niche luxury tool to a necessity used across industries allowing companies and organizations of all sizes to provide a private place for the people … [Read more...]

Get Subject Matter Experts Involved

July 25, 2022 By Shannon Abram

The Community Maturity Model™’s  Leadership competency includes executive sponsorship, participation in a community program, emergent community leadership, and ties into broader organizational ecosystems. Leadership programs (a.k.a., advocacy, MVP, and superuser programs) are key to … [Read more...]

5 Ways to Build Engagement with Padraic Ryan

July 21, 2022 By Shannon Abram

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode Six, 5 Ways to Build Engagement, features Padraic Ryan, Community Manager at eCommerceFuel. Padraic and Anne … [Read more...]

3 Reasons You Should Have a Community Roadmap

July 19, 2022 By Shannon Abram

A community roadmap gives direction to your community program. Your community strategy describes your destination. The roadmap helps steer you there. ​ Roadmaps often look like project plans, detailing specific activities and the resources required. Roadmaps mark milestones in a community’s … [Read more...]

Community Conversations – Episode #81: Allison Brotman on Community Strategy

July 18, 2022 By Shannon Abram

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #81 of Community Conversations features Allison Brotman, Vice President, Learning & Community at UKG. On this special State of … [Read more...]

Benchmarking Community Performance

July 15, 2022 By Shannon Abram

How do you get the data to support an increased budget? What about getting C-Level to take notice of your community successes? Ricoh found benchmarking community performance was key to their growth. With the rapid change in workplace technology and tools, Ricoh wanted to ensure a strategic plan … [Read more...]

Sarah Rapp on Ambassador Programs

July 14, 2022 By Shannon Abram

Episode Six features Sarah Rapp, Director, Alumni & People Engagement at JA Worldwide. She and Anne discuss JA Worldwide uses ambassador programs to drive long-term engagement. Sarah shares best practices for starting an ambassador program, how JA Worldwide identifies super-passionate … [Read more...]

Community Strategy Must Balance Business and Member Needs

July 11, 2022 By Shannon Abram

The Community Maturity Model™’s Strategy competency tracks how business and community goals align to achieve results for both the community program and the organization as a whole. Community strategy balances the business’ need to drive revenue or cost savings with the needs of community members. … [Read more...]

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