By Amy Turner, The Community Roundtable Case studies are an excellent learning resource and way to grasp community successes (and a few misses) by taking a deep dive into real-life examples, with honest and tangible results. At TheCR Network, we are grateful to have some of the most in-depth and … [Read more...]
Best-in-class communities measure behavior over activity – SOCM Fact #12
By Ted McEnroe, Director of Research and Training What is the best way to capture the value of your community? Communities serve a number of strategic uses, so it can be hard to come up with the metrics that best demonstrate how the community delivers on that strategy. But one thing is certain - … [Read more...]
Throwback Thursday – Event Insights and Highlights
By Amy Turner, The Community Roundtable This time of year is always busy for us here at The Community Roundtable as we gear up for conference season. The relaxed days of summer are long gone and we turn into road warriors with a jam-packed schedule of conferences, events and workshops. As … [Read more...]
Who knows more – your community manager or your members?
By Ted McEnroe, Director of Research and Training I was recently reading a post from Joe Cothrel on the Lithium blog as they celebrated their 8th anniversary of their community (about 800 in human years, I think.) In it, he noted eight community lessons they had learned - all of which were great … [Read more...]
Shirlin Hsu, BCG
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Shirlin Hsu, Global Communities Strategy and Enablement Manager at BCG. Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat … [Read more...]
Digital Culture Run Amok: The Case for Community Management
By Rachel Happe, Co-Founder and Principal of The Community Roundtable The complexity of the world is at our fingertips. It's in our faces and on our screens. We are deluged daily with information we don't have time to process. Anxiety drugs and self-medication are rampant. The political climate … [Read more...]
Throwback Thursday – All About Community Management Careers
By Shannon Abram, The Community Roundtable It's no secret we're a little bit in love with community managers. But, really it goes deeper than that. We love the people that want to be community managers. We love the people that are community managers. And we love the people that have moved on to … [Read more...]
Perks of Being a (Community) Wall Flower: Why Users Lurk
By Georgina Cannie, Community Manager at The Community Roundtable “Cuz’ the Lurkers gonna lurk, lurk, lurk, lurk, lurk…” Maybe I would write the rest of this T Swift parody song if I wasn’t so busy finding ways to engage the lurkers in my community (and if there were more words that rhymed … [Read more...]
Good communities plan now for a mobile engagement future
By Ted McEnroe, Director of Research and Training Organizations are changing. We're on the move. We work remotely. We rely more and more on smaller devices. And our communities aren't keeping up. In the State of Community Management 2016 survey, we introduced two new questions for community … [Read more...]
Throwback Thursday – Community Metrics 101
By Shannon Abram, The Community Roundtable One of the most daunting aspects of community management for many community managers is how to tackle metrics and measurement. There are so many things to measure, track and report on. And then - what's the best way to share this data. Weekly? … [Read more...]
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