Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Renee Vogt, VTN Capability Owner at Merck. Join TheCR’s founder and principal, Jim Storer, and director of marketing, Shannon Abram as they chat with community managers from … [Read more...]
Throwback Thursday – Community Management 101
By Shannon Abram, The Community Roundtable Looking to get started in community management, or just need a refresher on the basics? Check out these community management 101 resources! We're highlighting the fundamentals of community management in this week's #throwbackthursday post - including an … [Read more...]
TheCR Network August Highlights: Navigating Social Crises
By Hillary Boucher, Community Manager at The Community Roundtable August, I don't want to say good-bye! The summer months are so good, but fall is rapidly approaching. I spent most of the month preparing for a busy September and it's helpful to look back and reflect on highlights from inside … [Read more...]
Don’t be afraid to define community guidelines
By Ted McEnroe, Director of Research and Training Rules. My 6-year-old hates them - but really she doesn't. The same holds true for many communities. Communities - and 6-year-olds - tend to function best when there is some defined sense of appropriate behaviors. But there's a catch. Policies … [Read more...]
Throwback Thursday – The Social Executive, or Easy Executive Engagement
By Shannon Abram, The Community Roundtable We hear from too many community pros that they work tirelessly on programs, spend countless hours interacting and engaging with their community members, and even working to define and strategize around community strategy and roadmaps - only to be met with … [Read more...]
Just Because You Invite Me, Doesn’t Mean I’ll Come
By Marjorie Anderson, Community Engagement Specialist at PMI and member of TheCR Network. One of the many wonderful things about an association having a member-facing online community is that there’s something in it for everyone. Maybe one of the most challenging things … [Read more...]
Community ROI: Search and you will find it
By Ted McEnroe, Director of Research and Training Community ROI has been a popular topic here at TheCR since Rachel released her "ROI Model We Can All Love" in the State of Community Management 2016. If you need a refresher, it recognizes that a fundamental value of community in almost any use … [Read more...]
Throwback Thursday: The Ins and Outs of a Community Roadmap
By Shannon Abram, The Community Roundtable If you don't know where you're going it can be a long journey to success in community management - which is why we're highlighting best practices for community roadmaps in this week's #throwbackthursday post! From the basics of why a community roadmap is … [Read more...]
In online communities, new member programs matter – SOCM2016 Fact #9
By Ted McEnroe, Director of Research and Training You walk into a new place - maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in groups, or rushing around and doing their thing. You stand there. Maybe after an uncomfortable amount of time … [Read more...]
Throwback Thursday – Community Engagement Drivers
By Shannon Abram, The Community Roundtable The one of the most frequent questions we get from community managers is "How can I increase engagement in my community?" It's a great question - and one that has no single answer. Of course the variables that define every community - size, scope, … [Read more...]
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