When community sentiment is good, it often gets taken for granted. When it's bad, it's clear that it is one of the biggest barriers to success and value. What's not always clear is this: you CAN create the community environment you want. The Community Roundtable collaborated with a well-known brand … [Read more...]
Why I Don’t Want To Join Your Community
By Georgina Cannie, Community Manager at The Community Roundtable You can find an online community for everything these days. Last week I was invited to join a community focused on dog treats. Yes, an entire community for dog treats. With so many options, I can afford to be picky. …And there … [Read more...]
Six skills to make you a successful Director of Community
You may run an online community - but to own an online community program, you need to add some skills to your toolset. "Great player. Couldn't cut it as a coach." "She was such a great reporter - but I hate her as an editor." "Man, I can't believe his startup crashed and burned like that. … [Read more...]
Kirsten Laaspere on Prioritizing Her Community Career Journey
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Kirsten Laaspere, Community Manager at Akamai. Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat … [Read more...]
Three Reasons You Should Register for Community Program Essentials
By Shannon Abram, The Community Roundtable As community management emerges as a true discipline and not just a job, community pros can start to think about their career path - and how to get from where they are to where they want to be. Our research has shown that investing in your community … [Read more...]
Building a Conflict Resistant Community
By Amy Turner, The Community Roundtable Building a Conflict Resistant Community, Or Turning Brand Haters into Brand Advocates Every conflict today has the potential to go viral, which is why crisis management plans are imperative for brands and organizations - especially those with active and … [Read more...]
My community is great! Why is it failing?
One possible reason? Because you're working in isolation. Learn to connect your community with your organization with Community Program Essentials! By Ted McEnroe, Director of Research and Training, The Community Roundtable You’ve probably been there at some point. You run (or are a member of) … [Read more...]
Coffee fuels satisfaction, speed of responses in community management
(BOSTON - April 1, 2016) The first release of data from the State of Community Management 2016 survey finds that community managers who donate to charity have a higher level of community maturity than their more caffeinated peers. However, the findings show they are slightly less satisfied with … [Read more...]
TheCR Network Sneak Peek: March 2016
By Hillary Boucher, Community Manager at The Community Roundtable March madness took hold of us this month - and I don't just mean a quasi-competitive team bracket challenge happening over here! Big things happened in TheCR Network this March - and I'm excited to give you another peek behind the … [Read more...]
The Link Between Communities and Culture Change
By Rachel Happe, Co-Founder, The Community Roundtable This month, at JiveWorld, I presented Becoming a Community Ninja: 5 Secrets of Community Black Ops. One of those secrets was using communities to create culture change. Most organizations do not understand how powerful communities can be in … [Read more...]
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