The eBook, sponsored by Jive, uses our research to target one of the pain points we most often hear from community professionals – the lack of clear role definitions in community management. This is a problem for human resources professionals and hiring managers – because standards … [Read more...]
Best Practices for Selecting a Community Platform
Q: What's the difference between buying a new home and selecting a community platform? A: One is a major expense, fills you with angst and forces you to move all your stuff. The other changes your address. Joking aside, we tend to approach the selection of a new platform like we would a new home. … [Read more...]
Community Strategy Needs Resources
By Ted McEnroe, The Community Roundtable We've said many times in this space that having a community strategy is a critical part of getting your community to succeed. Strategy is critical, but it's just the first step in the process of building a successful community. It needs to be coupled with a … [Read more...]
Friday Roundup: Conversations with Community Managers
By Shannon Abram, Relationship Manager at The Community Roundtable. Have you checked out our podcast series, "Conversations with Community Managers?" Recently we've chatted with community practitioners from Mastercard, Aetna and Deep Information Services. And you can check out our archives for … [Read more...]
All Things in Moderation – Best Practices for Successful Community Moderation
By Shannon Abram, Relationship Manager at The Community Roundtable. Please forgive the pun, I couldn't help it! In all seriousness, policies, guidelines and governance provide the framework and boundaries for your community, but moderation is where those policies are turned into day-to-day … [Read more...]
Patrick Hellen on Humor as a Community Superpower
Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions … [Read more...]
Investing in new community members pays off
By Ted McEnroe, The Community Roundtable You walk into a restaurant. There are people dining, chatting, having a good time - and there's an empty table, but there's no one there to greet you, seat you or give you a menu. Do you stay? You might, or you might leave. Either way, it's not a … [Read more...]
The Parable of Reddit or How Traditional Business Models Fail Communities
By Rachel Happe, Co-Founder The Community Roundtable If you work in the community or digital space, it's been impossible not to follow the turmoil at Reddit during the last week. It is cause for a lot of anxiety in the community space because until this turmoil hit, Reddit was viewed as community … [Read more...]
Friday Roundup: TheCR Connect
By Shannon Abram, Relationship Manager at The Community Roundtable. Have you ever wanted to crawl inside your computer and meet up with all the amazing community folks you know to chat about your challenges, vent your community frustrations and walk away energized and inspired by their … [Read more...]
Engagement and Community Architecture
By Rachel Happe, Co-Founder of The Community Roundtable Most of us who drive cars stick to driving on roads. Why? They helps us get where we are going faster - even though the route is rarely a straight line between where we start and our destination. We could try and take a more direct route but … [Read more...]
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