The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Online Communities Drive Business Outcomes

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The Culture competency of the Community Maturity Model™ addresses habits, motivators (intrinsic and extrinsic), social norms, communications, decision-making processes, development processes, and learning approaches in an organization and/or community. Organizations that acknowledge and prepare … [Read more...]

Mary Lightfoot on Community Accessibility

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Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 8 features Mary Lightfoot, Senior Digital Learning Manager - Laurent Clerc National Deaf Education … [Read more...]

3 easy tips to thrive in a digital workplace

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Good news! Working in a digital workplace has become more common than ever during the COVID-19 pandemic. Bad news. There are still some who struggle to stay connected and engaged with their team when they’re not in a single location. (Extroverts, we know your struggle’s especially … [Read more...]

Impactful Metrics & Reporting in Community

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Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement is crucial. What engagement activity is worth measuring? It depends on the strategic, operational, and tactical goals of your community. Community … [Read more...]

The Future of Verint Community

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This guest post is sponsored content provided by Verint. Learn more about Verint here. In just a few short years, online communities have gone from a niche luxury tool to a necessity used across industries allowing companies and organizations of all sizes to provide a private place for the people … [Read more...]

Get Subject Matter Experts Involved

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The Community Maturity Model™’s  Leadership competency includes executive sponsorship, participation in a community program, emergent community leadership, and ties into broader organizational ecosystems. Leadership programs (a.k.a., advocacy, MVP, and superuser programs) are key to … [Read more...]

5 Ways to Build Engagement with Padraic Ryan

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Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode Six, 5 Ways to Build Engagement, features Padraic Ryan, Community Manager at eCommerceFuel. Padraic and … [Read more...]

3 Reasons You Should Have a Community Roadmap

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A community roadmap gives direction to your community program. Your community strategy describes your destination. The roadmap helps steer you there. ​ Roadmaps often look like project plans, detailing specific activities and the resources required. Roadmaps mark milestones in a community’s … [Read more...]