The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Events in November & December

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We'll be at a number of upcoming events - some F2F and some virtual - please join us if you can! Friday, November 13th: Mass Technology Leadership Council's Breakfast Seminar: Social Media in Real Live - 4 Marketers Share from the Trenches.  We'll be talking about how we use Twitter as a tool … [Read more...]

Mark Wallace on His Experience with Community

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Mark and I worked together at three different companies between 1996 - 2007. During that time we worked on social media and community projects of all shapes and sizes. When he told me he was leaving to take on a lead role in EDR's Commonground community I was thrilled. He has a deep passion for … [Read more...]

The Company We Keep

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We are very pleased and excited to announce our first partnerships.  We think partnering is the best way for others to get a sense of who we are - in the words of people we respect and trust.  Adam Cohen at Rosetta, Michael Chin at KickApps, Aaron Strout at Powered, Mike Gotta at Burton Group and … [Read more...]

Cultivating the Community Managers

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Recently we've been hearing from a lot of recruiters looking for social media and community professionals but more than that we're hearing from a lot of community managers who are getting laid off, leaving voluntarily, or considering making a move.  While the social software market itself is going … [Read more...]

Aaron Strout on Measurement and Best Practices

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I've been friends with Aaron since he and I were on the team together at Shared Insights. We worked on community projects like "We Are Smarter than Me" and traveled the country recording podcasts with industry rockstars. It was a bit odd interviewing Aaron since we'd tag-teamed so many interviews in … [Read more...]

Good Resources for Helping Others

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One of the primary jobs of a community manager is to help coach, train, educate, convince, and prod others in the organization to understand what this online communications environment is all about and why is should matter to them. A large part of that training covers the different tools and online … [Read more...]

Conversations with Community Managers – Stewart Mader

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Rachel sat down with Stewart Mader (blog/Twitter), the author of Wikipatterns and a recognized expert on technology adoption, to talk about the concept of social software pilots. Initially, Michael Idinopulos wrote a post called "Enterprise 2.0: Skip the Pilot" which sparked quite a conversation … [Read more...]

Wash-Rinse-Repeat

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One of the topics that has come up recently with our members is the topic of building social media and community advocates within their organization.  Some of them are lucky in that they were hired to do community management and therefore have a sponsor above them but some of our members are their … [Read more...]

You might be a community manager if…

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...communications is an integral part of your job ...you work with a dispersed group of constituents ...you are responsible for building & growing relationships That covers a lot of ground - PR/communications, marketing, sales, any management position, HR, product management, knowledge … [Read more...]

Conversations with Community Managers – Diane Hessan

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Diane Hessan from Communispace is one of the most approachable CEOs you'll meet. When you meet her for the first time she really wants to get to know you and listens intently. It's not surprising she runs a successful social media company given this trait and it's also not surprising she has her … [Read more...]