The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Aaron Strout on Measurement and Best Practices

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I've been friends with Aaron since he and I were on the team together at Shared Insights. We worked on community projects like "We Are Smarter than Me" and traveled the country recording podcasts with industry rockstars. It was a bit odd interviewing Aaron since we'd tag-teamed so many interviews in … [Read more...]

Good Resources for Helping Others

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One of the primary jobs of a community manager is to help coach, train, educate, convince, and prod others in the organization to understand what this online communications environment is all about and why is should matter to them. A large part of that training covers the different tools and online … [Read more...]

Conversations with Community Managers – Stewart Mader

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Rachel sat down with Stewart Mader (blog/Twitter), the author of Wikipatterns and a recognized expert on technology adoption, to talk about the concept of social software pilots. Initially, Michael Idinopulos wrote a post called "Enterprise 2.0: Skip the Pilot" which sparked quite a conversation … [Read more...]

Wash-Rinse-Repeat

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One of the topics that has come up recently with our members is the topic of building social media and community advocates within their organization.  Some of them are lucky in that they were hired to do community management and therefore have a sponsor above them but some of our members are their … [Read more...]

You might be a community manager if…

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...communications is an integral part of your job ...you work with a dispersed group of constituents ...you are responsible for building & growing relationships That covers a lot of ground - PR/communications, marketing, sales, any management position, HR, product management, knowledge … [Read more...]

Conversations with Community Managers – Diane Hessan

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Diane Hessan from Communispace is one of the most approachable CEOs you'll meet. When you meet her for the first time she really wants to get to know you and listens intently. It's not surprising she runs a successful social media company given this trait and it's also not surprising she has her … [Read more...]

Membership Fees In An Era of “Free”

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The Community Roundtable as a concept was launched at this year's SXSW.  Jim & I went to SXSW both to meet people and get feedback on our idea to build a private, fee-based peer network for social media and community managers.  Suffice it to say we got enough encouragement to continue and in … [Read more...]

Cheeseheads

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One of the leading best practices for community managers is to develop a core group of enthusiastic members that emerge over time as leaders.  Microsoft even spun out their 'MVPs' as a separate community. SAP calls their group 'Mentors'.  We like to think of these people as a community … [Read more...]

Conversations with Community Managers – Michael Brito

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I found Michael Brito (@britopian) through a mention on Twitter. He'd written a blog post called "Social Media Marketing Will Soon Become a Commodity Skill Set" and it somehow found it's way into my stream. I agreed with the premise and let Michael know on Twitter. We had a back and forth and before … [Read more...]