Cloudera, AAMC, BluePrism, ESRI, and The Conference Board among global organizations recognized as leaders of innovation in community management. The winners of the sixth annual Community Leadership Awards were announced Monday, December 13th and included community leaders from organizations like … [Read more...]
The Evolution of Customer Communities
In 2022, an online community is table stakes for brands that want to connect with their audiences. In this 45-minute webinar we explored how customer communities create opportunities for advocacy and innovation at successful brands. Including: Using social support to empower … [Read more...]
Developing Developer Relations: A CircleCI DevRel Case Study
The Problem Jeremy Meiss, Director of DevRel and Community, joined CircleCI in February 2020. But while Jeremy's role was new, CircleCI always understood that Developer Relations was necessary. "Developers are at the core of what we're building," says Jeremy. "They're the ones using our … [Read more...]
The Evolution of Customer Communities
In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are now handed the task of not just connecting with a brand’s audience, but deciding what kind of engagement is needed, and how to build a long-term strategy to … [Read more...]
Meet TheCR Team | Anne Mbugua
Community Management Fellow At-a-Glance: Member Since | 2021Superpower | Conscientious#teamcat or #teamdog | #teamdog Anne's interest in community management comes from my fascination with growth, building relationships, connecting people, and being helpful. You can ask Anne about: Solo … [Read more...]
Building Effective Content Programs for Your Online Community
Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they serve two different roles for communities. Content gives people a reason to visit (and return to) an online community, while programs create opportunities for … [Read more...]
Kat Vellos and Tracy Spears and Paul Zak, oh my!
Sure, it's still "Summer" here in the Northern Hemisphere, but our minds are already focused on our annual community event, TheCR Connect. In 2020 we went virtual based on all the factors that were keeping the world apart. And, we found out that being apart, together actually had quite a few … [Read more...]
Community Management 101 for Associations is Now CAE Approved
Exciting news for our friends in the association space - The Community Roundtable is now a CAE-approved training provider! For over a decade we're provided global community professionals with the training they need to excel in their roles. For the first time we're offering a course specifically … [Read more...]
Community Centers of Excellence Enable Distributed Leadership
What is a Center of Excellence? Centers of Excellence are groups that are charged with enabling their organizations with a specific practice or expertise and often have other names, whether that is an Enablement Group, Adoption Team, or Internal Consulting. Historically, this has not been the … [Read more...]
Executive Interest In Community Programs Grows Significantly
Executive interest in community approaches has varied since 2009, with internal and external communities gaining or losing interest as the technology, economic, and the social environment has changed. While interest has grown, it has been slow, inconsistent, and not always sustained. It has been … [Read more...]
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