There is a good chance your online community is busier than ever. With millions of employees working that #suddentlyremote life, brands scrambling to handle service and support requests online, and a lot of people with free time on their hands, online community managers have a lot of work to do, and … [Read more...]
The Day(s) the Community Died
After six weeks of self-isolation, even those of us who are introverts are realizing we may not be as introverted as we think. Like the phases of grief, this crisis has sent me through stages of emotion. At first, it was novel and even a bit fun - our morning routine was calmer, our daughter … [Read more...]
Using Online Community to Transform Internal Culture and Communications
Humana is a healthcare company that has transitioned through its 50+ years from operating nursing homes to operating hospitals to offering health insurance to millions of people. In recent years, Humana has focused its efforts on the senior population through Medicare Advantage products, as well as … [Read more...]
Lili McDonald on Being Comfortable with Community Technology
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Ashleigh Brookshaw and Meghan Bates on Change Management
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Help me convince my boss that watercooler threads are important!
In a world where most offices are suddenly remote, watercooler threads on enterprise social networks/intranets/employee communities, communities of practices, and even social support communities are more valuable than ever. The in-person watercooler is gone for the foreseeable future and no … [Read more...]
Brian Oblinger on Customer Experience
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, customer experience, finding and leveraging executive stakeholders, defining … [Read more...]
Communities Powering Change
Organizations around the world are realizing what we already all knew - there is immense power in online communities. How can you use Communities Powering Change to help your organization? Communities programs have the unique ability to empower online collaboration, eliminate operational … [Read more...]
Creating Safe Spaces for Online Learning with C.C. Chapman
In episode #2 Rachel is joined by C.C. Chapman, to discuss the implications and challenges of the sudden shift to distance learning. Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules. Some people have been working online and remotely for years. Others, not … [Read more...]
How Do You Move a Conference Online?
Canceling events is the theme of 2020 so far - and it's made many of us realize just how dependent our businesses are on them. Whether your organization produces workshops and training events, thought leadership and advocacy symposiums, or a huge annual customer event, it's likely that a lot of … [Read more...]
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