The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Understanding Community Roles and Responsibilities

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A lot has changed in the community landscape in the last few years. We've seen movement on the vendor side, increased executive support for community programs, and the continued maturation of community roles. ​To further explore some of these changes in community roles and responsibilities, we … [Read more...]

Self-Care Tips for Community Managers

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Self-care is especially important for community managers because they're often carrying the emotional load for multiple worlds - your work world with a community and colleagues, and your personal life with family, friends, and everything in between. With all of the empathy, strategy, and tactical … [Read more...]

The Value of Community: Behavior Change to ROI

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The value of community is most easily seen in the way communities help achieve many business goals more efficiently than traditional transactional approaches. ​ All of these use cases can have enormous benefits to organizations, although not all use cases are easy to measure in return on … [Read more...]

Happy Community Manager Advancement Day 2020

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When Jeremiah Owyang, the father of Community Manager Advancement Day (formerly Community Manager Appreciation Day) approached us for a CMAD 2020 contribution we said, “YES!!” We work with innovative, enthusiastic, and engaged global community professionals and we knew they would have amazing … [Read more...]

Community Roles 2020: Three Myths BUSTED

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We have a long history of "busting" online community myths. 90-9-1 rule, we're looking at you. The latest edition of the Community Careers and Compensation report did some new myth-busting, and in case you haven't had a chance to read the whole report, we wanted to share a few highlights with you. … [Read more...]

Four Ways Online Engagement Impacts Members

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All engagement is not the same...and different engagement behaviors generate different outcomes. Engagement is challenging to measure because engagement is not a single action, but a range of behaviors. Without getting more specific about what kind of engagement is meaningful – and what … [Read more...]

Webinar: Best Practices for Launching a Community

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Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network.  She’ll explore the research, programming and professional development available exclusively to Network members and highlight best practices for community … [Read more...]

Happy Joyous Merry

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Every year we say the same thing - we are so, so lucky to spend our days learning from the amazing members of TheCR Network. This year, in lieu of sending physical holiday cards, we've donated to three charities in the names of our members. The Ounce of Prevention Fund Founded in … [Read more...]