In the last month, thanks to the worldwide Caronavirus pandemic, organizations across the globe have been thrust suddenly into organizational-wide digital transformation. They are discovering what many experts have been saying for years - that the tools are the easy part. Most organizations … [Read more...]
Calculating Community Return on Investment (ROI)
In this brief, we explore a universal formula for capturing the Return on Investment (ROI) of an engagement behavior at the heart of all successful communities. The Value of an Answer. No matter what your community use case, questions, and answers are its lifeblood. By capturing the value of … [Read more...]
The Value of Communities During the COVID-19 Crisis
Everyone around the globe is scrambling to respond to the COVID-19 crisis. It is moving quickly and it does not discriminate. The shared impact will be determined by the collective behaviors of each individual because it is bigger and faster than most centralized decision-makers can keep up with, … [Read more...]
Group Coaching: Digital Engagement and Community Management
With the Covid-19 crisis growing, in-person events and activities are moving online. For some, this is an easy transition because they've been engaging remotely for years. For many others, this is an abrupt and challenging change because digital channels have been used primarily for outbound … [Read more...]
Using Digital Channels in a Crisis: Community Best Practices for Connecting and Collaborating
The coronavirus, and its impact on travel and events, has organizations scrambling to adapt. Digital channels will take up much of the slack by providing alternative ways to connect. Online community professionals are experts in helping organizations engage online, whether with customers or … [Read more...]
Managing Teams Who Are Suddenly Remote
The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are shutting offices and encouraging people to work from home in industries where that is possible. Events and conferences are being canceled. People are starting to … [Read more...]
Dina Vekaria + Maren Beckman on Remote Teams
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Chris Detzel on New Communities
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating … [Read more...]
Measuring Networked Leadership
For many years, I had an uncomfortable relationship with the word 'leadership'. It seemed vague, imprecise and conflated with 'executive', especially in corporate settings. It certainly didn't apply to me. Then I was an executive and I still think of myself as a leader. To me, it felt like the word … [Read more...]
Five Things You Need to Know About Community Management
Each month our community manager extraordinaire, Kelly Schott, shares a behind the scenes look inside TheCR Network. She’ll explore the research, programming, and professional development available exclusively to Network members and highlight best practices for community management … [Read more...]
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