Communities need different management at different stages Young communities can be pretty simple to manage. It can be as easy as inviting a few friends and asking questions. As they grow and mature, however, communities need more mature and sophisticated management. When a community has … [Read more...]
David Domine on a Community of Franchises
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask … [Read more...]
What is community management?
What is community management? Community management is the discipline of designing, building, and maintaining productive online communities - and it is a strategic business skill. Because communities are one of the most effective ways to enable learning, personal growth and productivity, … [Read more...]
Why Community Teams Need to Get Smart About Using ROI
Only 6% of community programs who calculate ROI, use it to secure resources. The SOCM 2018 data revealed that of the respondents who were calculating ROI and presenting it to various stakeholders, more than 50% were using it to defend their program or to increase confidence in it, instead of the … [Read more...]
Exploring the Transformative Power of Community
How do we make sure TheCR Connect is exactly what attendees want? We ask them. Our annual community conference - TheCR Connect is less than seven weeks away! Believe me when I say things are ramping up at TheCR headquarters and we can't wait to host an eclectic group of community professionals. When … [Read more...]
Executives are Overwhelmingly Supportive of Community Approaches
We’ve talked about how community is creating value, but community professionals are burnt out due to their “hidden” work. We’ve also discussed how community is creating high ROI and empowering individuals, but ROI is primarily being used defensively rather than to attain more … [Read more...]
Big Community Idea: Heather McGowan + the Future of Work
“There has never been a more important time to understand the context and impacts of accelerated change.” As we started to tackle the agenda for Connect 2018 I kept coming back to the quote above. This year, as we focus on the theme “Community Accelerates Organizational Transformation” I was … [Read more...]
How to scale your community program: TheCR Library
The State of Community Managment 2018 report is very clear on the demands made on community managers. 47% of community teams are consulting on project work, 43% are responding to training requests, and 32% are accommodating coaching needs while only 8% of community teams report that they are … [Read more...]
Communities contribute to multiple strategic objectives
Executives are always seeking means to achieve a wide spectrum of organizational objectives through a single initiative or investment. Strategic objectives are designed to propel an organization towards success. That success could be defined in direct monetary gains like increased … [Read more...]
Orchestrating Compelling Engagement: TheCR’s Engagement Strategy Canvas
Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership. Sustained and deepening engagement is critical for organizations in a digital world where prospects, customers, and employees have endless options and distractions. … [Read more...]
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