The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

CMGT 101: Community Value Statements

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Note: This content appears in a slightly different form in our ebook: CMGT 101: 17 CommunityLeaders Share Their Secrets for Success.CMGT 101 is packed with engagement ideas, governance tips, career advice, and more from community leaders working at innovative organizations like CA Technologies, … [Read more...]

Harnessing the Super Power of Community Advocates

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If you don’t already have a superuser program in place you might consider putting that on your 2022 to-do list. Our State of Community Management research shows that when a member of an Average External Community shifts from a passive recipient of information to an active … [Read more...]

Using a Playbook to Support Community Manager Success

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If you’ve played team sports for any period of time, youmight be familiar with using a playbook – and with good reason. No matter how strong your individual skills, knowing what you and your fellow team members can and should be doing in a given situation gives you a leg up on your competition. … [Read more...]

Community Management Skills That Matter: Technical

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Technical Community Management Skills: Designing and building effective communities Technical skills are unique in that they are most easily outsourced and often score lower than their true importance because not everyone on a team needs each specific skill. But as noted in our Community Careers … [Read more...]

Community Skills in Internal vs. External Communities

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In The State of Community Management, our comparison of internal and external communities described them as “similar, but different.” That holds true for internal and external community professionals as well. Our research finds that, when you focus on active members, the engagement profile of … [Read more...]

Community Management Skills That Matter: Content

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Content: Ensuring the community is generating value Community Managers place the highest relative value on content skills, although all three key roles give writing and communication high marks. Community managers’ content skills are focused on the development and production of community content and … [Read more...]

TheCR Connect 2018 Agenda Sneak Peek

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I’m thrilled to share an advance agenda for TheCR Connect 2018 - our annualcommunity management conference located in Boston, MA! Communities hold the power to create real change at every level of organizations. Through thoughtful, attendee-led programs we’ll explore how community management … [Read more...]

Community Management Skills That Matter: Engagement

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Engagement: The day-to-day lifeblood of communities Engagement skills are likely what comes to mind when one pictures the life of “typical” community manager, and these daily skills are indeed what helps communities form and grow. Engagement skills are a core community management skills family for … [Read more...]