Every year I sit down to think about three people that have impacted my year for #thankitforward and every time it's impossible. I am so grateful to work on a team of fun, passionate, hard-working people. It truly makes my job a joy. And beyond that, I get to spend my days interacting with … [Read more...]
Kicking off #ThankitForward 2017
For the fifth year in a row (seriously!) our team is practicing our tradition of #ThankitForward - thanking the people in your life (personally and professionally) who have made a difference in your year by letting them know. And today it seems like this small act of gratitude and kindness will go … [Read more...]
Community is not a content funnel: don’t force-feed your members.
Wondering how much is the right amount of community content? You might be asking the wrong question. I was at a client meeting recently, where a lot of the conversation revolved around content, and one executive’s general conclusion was this: “More content is better, and more content with targeting … [Read more...]
Working Out Loud and Community Management
Note: This post was originally published here. Working out loud (WOL) is essentially any behavior where you share your work transparently with a network of people. That network can be as small as a work team and as large as the Intranet. From my perspective, it is the act of sharing done … [Read more...]
Best Advice for Online Community Moderation
Last week, we asked members of our linkedin group to share their best advice for online community moderation. The responses we got were so good I wanted to share them back here. Not a member of our linkedin group? Join us! Online community moderation Tip #1 - Be polite Be polite and make sure that … [Read more...]
Matt Schneider, City Dads Group
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to … [Read more...]
Dos and Don’ts for Happy and Healthy Community Moderation
We all know that a community manager’s to-do list can be daunting, if not paralyzing, at times. But what about a community moderator? Community moderation can be just as demanding. For several years, I was the one and only official member of the community “team” for a large company. Among my many … [Read more...]
How can you use community guidelines to support your work?
For years, community thought leaders in TheCR Network have highlighted the importance of community guidelines and policies that promote healthy community behaviors. Make your community guidelines and policies a trellis, rather than a box, and create a frame for your community to flourish. That is … [Read more...]
Graduation, or Three Things I Learned as a TheCR Fellow
Note from Hillary: I'm thrilled to share this guest blog post from one of our current community management fellows who is wrapping up her training time as a TheCR Fellow and looking for a new community management role. On my first day as a TheCR Fellow, the team asked me to take a quiz to … [Read more...]
Three ways to maintain a positive tone in your online community
For anyone who manages or moderates an online community, you know that sustaining a positive tone can sometimes be a challenge. Members view it as a safe place to provide feedback, vent their frustrations, and have their voice be heard. It’s not always pretty. In a past life, I managed a large … [Read more...]
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