We are gearing up to launch our 8th annual State of Community Management Survey, so I thought it would be a great time to share an overview of all the community management research we publish. This week's #throwbackthursday highlights our four major research platforms for community … [Read more...]
How do I connect with community members around the globe?
It goes without saying that managing an online community - whether you are internally or externally focused, means you spend a lot of your time online. While the majority of your community programming and activities might take place online many of our members have reported that live, face-to-face … [Read more...]
Best Practices for Community Moderation, or Why Patience is a Virtue
Policies, guidelines, and governance provide the framework and boundaries for your community, but moderation is where those policies are turned into day-to-day management. Direct moderation is the day-to-day interaction and management that signals to members what gets attention—both good and … [Read more...]
Community Best Practices: Architecting the Community that Meets Your Needs
By now, countless organizations have learned the painful lesson: “If you build it, they will come,” only works in the movies. But there’s a related lesson that is a core tenet of community management. How you build it—the shape of the community you create—drives whether the community meets your … [Read more...]
How to Recognize Your Top Community Members
As we close out 2016 I wanted to share some best practices for recognizing and rewarding the top contributors in your community. Whether they are super users who take pride in answering others questions or super-star content creators, everyone likes to be acknowledged for their … [Read more...]
CMGR Best Practices: The Best of Throwback Thursday
Over the last year we've been sharing deep cuts from TheCR Library. Turns out not everyone is at the same place on their community journey (um, obviously!) and the insights and best practices we may have shared a year or even two years ago are just what someone might need today. Hence … [Read more...]
TheCR Network 2016 Year in Review
As we close in on the end of 2016 we are always excited to take a minute and look back at the year. It's easy to forget about all the things you've accomplished when your days fly by (anyone who works in community can probably commiserate!) In 2016 we saw membership in TheCR Network grow, we … [Read more...]
TheCR Holiday Gift Guide 2016: Gifts for Community Managers
It's that time of the year again! The snow is falling (in Boston, at least!), pumpkin spice is everywhere and holiday music has taken over the radio. We're continuing our December tradition of providing a short gift guide of toys and treasures that the community manager in your life might … [Read more...]
Community people make it possible – #thankitforward
Hard to believe, but it’s Thanksgiving again. It’s a year of milestones and changes for those young and old in my life. My daughter graduated kindergarten and headed into 1st grade. Just this month, I lost one aunt to cancer at 81 while the other told me she was getting remarried at … [Read more...]
TheCR Connect 2016 – By The Numbers Recap
It's no secret we're sort of data nerds over here - I mean have you seen the SOCM lately? Here's something you might not know though - numbers aren't my favorite thing - but I've never met an infographic I didn't like. (Longtime readers might remember our brief infatuation with … [Read more...]
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