One of the hardest aspects of community management is the negative energy that can be directed your way when a member is unhappy. It's common to grow weary and frustrated with the unwelcome behavior of many users, and it can feel like there is nothing you can do about it. Luckily, there are … [Read more...]
Behavior Modeling: Setting a Good Example in Your Community
What is behavior modeling and how does this affect sentiment in communities? First, let's explore behavior mirroring. Do you ever notice how some of us tend to take on the quirks and mannerisms of others – or mimic each others words? This behavior is known as mirroring in which we subconsciously … [Read more...]
Turning Around an Unhappy Community
If we had a nickel for every time someone asked us how to turn around an unhappy community we'd have a big pile of nickels. It's not uncommon for a new community manager to start their job, and realize they are taking over a community with members that are at best unengaged and at worst actively … [Read more...]
Catherine Hackney on Community Tools
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #91 of Community Conversations features Catherine Hackney, Principal at Confident Communities Consulting. On this … [Read more...]
The power of an award-winning dashboard
Each year, we celebrate excellence in community through our Community Leadership Awards. These awards are The Community Roundtable's way of recognizing the dedicated individuals and organizations who are doing innovative, mission-critical work in our industry. Nichol Goldstein, Senior Community … [Read more...]
Community Conversations – Episode #90 – Margaret Hedderman on Scaling Community Impact
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #90 of Community Conversations features Margaret Hedderman, Communications & Editorial Director at Startup … [Read more...]
Don’t Let Your Community Get Stale
The Tools competency of the Community Maturity Model™ considers the technical architecture of an organization, and how social technologies and community tools fit into it. Tools can be anything that provides efficiencies or leverage and require investment (both for the tool itself and for the … [Read more...]
TIL: ChatGPT Doesn’t Want Your Community Jobs
You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and artificial intelligence in general) and how it’s coming for the roles of those in the creative industry. And while the thought leadership in the area seems to swing … [Read more...]
4 Ways Engagement Benefits Communities
The most effective communities strike the balance of a well-crafted shared value. Communities help individual members feel seen and heard. That potent combination leads to members feeling empowered and more likely to engage; they ask more questions, problem-solve, and tackle leadership initiatives … [Read more...]
Melissa Westervelt on Policies and Governance
Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #89 of Community Conversations features Melissa Westervelt, Product Manager, Digital Engagement at Cambridge Associates. On this … [Read more...]
- « Previous Page
- 1
- …
- 4
- 5
- 6
- 7
- 8
- …
- 124
- Next Page »
