By Ted McEnroe, The Community Roundtable Last week, we shared with you a little added information from The Community Manager Handbook: 20 Lessons from Community Superheroes. In the back of the handbook, we list the people that the 20 community professionals we interviewed for the handbook would … [Read more...]
Friday Roundup: New faces, improving community metrics and heroes of heroes
By Ted McEnroe, The Community Roundtable I don't mean to alarm anyone, but Q1 of 2015 is basically over. It's that time when community managers look at their strategic plan for the year, utter something that shouldn't be typed in a blog post, and say to themselves, "Wow, I really need to dig … [Read more...]
Our Community Superheroes’ Superheroes – Part 1
By Ted McEnroe, The Community Roundtable If you haven’t had a chance to pick up a copy of The Community Manager Handbook: 20 Lessons from Community Superheroes yet, or even if you have, you might not have made it all the way to the back page, where we asked the superheroes we featured in the … [Read more...]
What community metrics are most important to track?
By Shannon Abram, Relationship Manager at The Community Roundtable. One of the most daunting tasks for many community managers is dealing with community metrics. A member recently approached us with the following question: "I’m getting started with tracking metrics for my community and looking for … [Read more...]
Friday Roundup: Governance, Community Engagement and Pie for Breakfast
By Ted McEnroe, The Community Roundtable There is a pie about five feet away from me as I write this Friday Roundup. And I haven't eaten yet. It might be a fitting end to a week that started with a blog post about a conversation we had with Lauren Vargas of Aetna about engaging stakeholders … [Read more...]
3 Best Practices for Creating Community Rules of Engagement
By Shannon Abram, Relationship Manager at The Community Roundtable. Whether you're starting from scratch with a brand new community, or working with a mature community that doesn't have well defined programs and processes defining and managing community rules of engagement can be a struggle. We … [Read more...]
Stakeholder engagement, governance and preschool
By Ted McEnroe, The Community Roundtable “What do you want for breakfast?” you ask your 4-year-old. Answer A: “I don’t know. Answer B: “Pie.” (Not a great answer at 7 a.m. – also “Candy.” Or “Mac and cheese.”) Answer C: (Silence.) Do that once and you realize that in order to get results, you … [Read more...]
Friday roundup: Connecting with executives
By Ted McEnroe, The Community Roundtable Executive engagement is always a popular topic in community - and sometimes divisive. "You must get the CEO involved," says one camp. "Don't waste your time with hesitant executives," suggests another. Of course, the research demonstrates it's not as simple … [Read more...]
Getting executives engaged in community? Do it, but don’t forget everyone else!
By Ted McEnroe, The Community Roundtable We talk a lot about executive engagement and sponsorship throughout The Community Manager Handbook: 20 Lessons from Community Superheroes - and with good reason. Our research shows that Best-in-Class communities have sharply higher rates of … [Read more...]
Friday roundup: A peek inside internal communities and some great reads
By Ted McEnroe, The Community Roundtable Sometimes, the theme for the week is planned - other times, you see it emerge. Looking back at this week, we have been spending a lot of time thinking about internal communities, intranets and ESNs. Rachel shared some thoughts earlier this week on the … [Read more...]
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