The Community Roundtable

Empowering global community leaders with research-backed resources, training, and tools.

Help Community Programs Scale

By

The Policies & Governance competency of the Community Maturity Model™  details operational guidelines for successful online community programs. Policies refer to how a community interacts and can be divided into two areas: Terms of service - How a community is managed in legal … [Read more...]

Getting Started in Community with Jephtah Abu

By

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 13 of Lessons from the NEW Community Manager Handbook features Jephtah Abu, Community Manager, Cerulean … [Read more...]

5 Reasons Using Internal Talent is Good for Community

By

Community managers tend to reside at the intersection where creatives and strategics meet, and as a result, they can sometimes take on too much on their own. When that happens, burnout isn't far behind, but it doesn't need to be. Why? Most community managers have a huge untapped resource at their … [Read more...]

Kelly Munro on Content and Programs

By

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #87 of Community Conversations features Kelly Munro, Community Team Lead, Xero. On this special State of Community … [Read more...]

Catherine Hackney on Member Onboarding

By

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in the Handbook in conversation with Anne Mbugua. Episode 12 features Catherine Hackney, Principal, Confident Communities Consulting on member … [Read more...]

Communities Drive Meaningful Change Management

By

From improving customer satisfaction to providing fast and easy support and empowering members, online communities drive increased revenue, boost customer satisfaction, and make connecting easier than ever before. This eBook contains new, unreleased data from the 2022 State of Community … [Read more...]

5 Tips for Launching an Advocacy Program

By

There's no better feeling than knowing someone has your back. Your community can get those same warm fuzzies with an advocacy or leadership program. No formal leadership or community advocacy program in place? It's time to consider starting one. What's an advocacy program? The easiest way to … [Read more...]

Tim Bamber on Automation Tools

By

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals. Episode #86 of Community Conversations features Tim Bamber, Social Community Officer at The Football Association. Tim talks about how The … [Read more...]