We firmly believe that AI is NOT coming for the community manager jobs. In fact, the potential for AI to help community professionals extend their impact is huge. But for a lot of us, it's unclear how to even start with AI. So, we decided to bring in some experts. Hans Scharler is a MathWorks … [Read more...]
Five Tips for Community Managers Getting Started with ChatGPT
Not every community managers is super tech-savvy - and that's ok! It feels like there are always new platforms or services to try out - and you can't really tell which ones it's worth investing time in (remember Vine? Clubhouse? RIP!) Generative AI is here to stay, and if you aren't comfortable … [Read more...]
What is Generative AI and Why Does it Matter to Community Managers
What is Generative AI Generative AI is a type of artificial intelligence (AI) that can create new content, such as text, images, or music. Two common generative AI models are ChatGPT and Bard. Generative AI models are trained on large datasets of existing content, and they learn to identify … [Read more...]
Community Ecosystem Map: My framework for mapping content and programs
Bri Leever, Community Builder and Contributor to the 2023 State of Community Management Report shared her framework for planning effective content and programs - the Community Ecosystem Map. Call to Action At the top is where we put the three calls to action. I like to start with 1) get … [Read more...]
Four Ways to Improve Community Reporting
Ready to level up your community reporting program? Whether you're a solo practitioner or you lead a team of community professionals we have four ways you can immediately improve your community reporting program, opening the door to increased resourcing, support, and growth, 1. Make time for … [Read more...]
Growing Organizational Interest in Community Metrics
The Metrics & Measurement competency of The Community Maturity Model™ helps organizations understand the “why” of social approaches and the results they see when they do. Community teams are often responsible for collecting, analyzing, and reporting back to the organization, which evolves as the … [Read more...]
Moderation vs. Censorship in Online Communities
Have you seen this community management/moderation game Moderator Mayhem that is making the rounds? It is a little too close to home for us to truly be a game! It did get us thinking about moderation, and how the wider world looks at the way community managers use moderation vs. censorship their … [Read more...]
Best Practices for Community Posting Guidelines
One of the hardest aspects of community management is the negative energy that can be directed your way when a member is unhappy. It's common to grow weary and frustrated with the unwelcome behavior of many users, and it can feel like there is nothing you can do about it. Luckily, there are … [Read more...]
Behavior Modeling: Setting a Good Example in Your Community
What is behavior modeling and how does this affect sentiment in communities? First, let's explore behavior mirroring. Do you ever notice how some of us tend to take on the quirks and mannerisms of others – or mimic each others words? This behavior is known as mirroring in which we subconsciously … [Read more...]
Turning Around an Unhappy Community
If we had a nickel for every time someone asked us how to turn around an unhappy community we'd have a big pile of nickels. It's not uncommon for a new community manager to start their job, and realize they are taking over a community with members that are at best unengaged and at worst actively … [Read more...]
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