One of the perks of TheCR Network membership is the opportunity for community managers to collaborate and solve challenges in working groups. Last fall, TheCR Network members formed a Community Maturity Assessment Working Group, with the goal of building a tool to measure the maturity of … [Read more...]
The Language of Engagement
By Rachel Happe, Co-Founder of The Community Roundtable. Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your engagement approach is equally critical and often overlooked. People tend to communicate in online … [Read more...]
Faces of Community Management: Rebecca Braglio, Pet360
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. This month's Face of Community Management is TheCR Network member Rebecca Braglio. Rebecca is the Community Engagement Manager at Pet360 and has one of the most interesting paths to community management that I've ever … [Read more...]
Friday Roundup: Summer is (almost) here!
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Summer is just around the corner - today is the last day of school for many Boston-area school kids and the weather finally screams summer. Here's to ice cream, swimming pools and staying up too late. This was a fun … [Read more...]
CommBuild Recap: Insights from the SOCM 2014
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to guest host the weekly CommBuild twitter chat. If you aren't familiar with twitter chats you can check out our overview here, and learn more about CommBuild in particular here. Hosting … [Read more...]
Twitter Chats 101 – How to use twitter chats to connect with your community.
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. If you're on twitter (and who's not?) you may have seen, or even taken part of a twitter chat. We love this medium for connecting with your community - whether it's a community of like-minded professionals, … [Read more...]
The End of DIY Community Management and the Rise of the Community Executive
By Rachel Happe, Co-Founder of The Community Roundtable. The discipline of community management is growing up. For us at The Community Roundtable it's easy to see as the conversations have shifted from how we best execute on day-to-day community challenges to how do we transfer that knowledge and … [Read more...]
Friday Roundup: Almost Summer Edition
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. June is flying by - we're only eight days away from the official start to Summer and I for one can't wait. Hillary and I have been plotting fun summer content for the Network and the blog. Tell me - does your community … [Read more...]
How to Build a Community-Based Support Model: A Webinar with Ian White
By Shannon DiGregorio Abram, Relationship Manager at The Community Roundtable. Last week we were lucky enough to have Ian White, manager of support at Rackspace join us for our monthly Community Manager Spotlight webinar. Ian and his team have down amazing things with their support community - you … [Read more...]
Defining Community Requirements that Scale, Part 1
By Jim Storer, Co-Founder and Pricipal of the Community Roundtable Community is subject to the old adage, “if you fail to plan, you plan to fail.” But simply planning isn’t enough. We often discuss that simply building a community is not enough - sadly, the average community is not the Field … [Read more...]
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